Cherry Hill Volvo

Thursday night, I bought my third Volvo from Cherry Hill Volvo. I was not planning on leasing a new car. I was picking up my car from service and my fiancé was the one interested. We worked with Ezra Nathan Volvo. I was not planning on leasing a new car. I was picking up my car from service and my fiancé was the one interested. We worked with Ezra Nathan. He is fanatic. Very patient, knowledgeable, professional and chill. On a whim I asked if I could end my existing lease early and get into a new car. He sprang into action and within in minutes, I was picking out a new car and crunching numbers. As with every Volvo I purchased, I feel like I got an amazing deal on an amazing car at an amazing dealership. I cannot say enough great things about Cherry Hill Volvo and in particular, Ezra Nathan. If you’re looking for a great person to guide you through buying/leasing a new Volvo, stop by and ask for Ezra. It is such a chill, smooth, easy process working with him. He know his stuff and if he doesn’t, he gets the answers quick. I absolutely loved working with him and when it’s time again in three years, I hope to work with him on my next vehicle. More

Had a great experience while working with Ezra Nathan last week and while purchasing my new Volvo S40. Ezra was very knowledgeable, was not pushy (I don't like pushy sales people) - He was readily avail last week and while purchasing my new Volvo S40. Ezra was very knowledgeable, was not pushy (I don't like pushy sales people) - He was readily available for all questions and with the help of Doug (the Sales Manager) - we had a nice experience while making this purchase. Another positive is that when I email Ezra with even the smallest of questions, his response is quick and accurate. Word to the Wise: If you're a COSTCO Member, check out their Auto Program incentive with Volvo. Volvo participates in a bonus back program of $1200 right now. More

Brought in my 2019 S60 to Cherry Hill service department with terrible brake judder. This is a common / known issue (Volvo Technical Journal 34246.1.0). Based on the TSB, the dealer should replace all 4 rot with terrible brake judder. This is a common / known issue (Volvo Technical Journal 34246.1.0). Based on the TSB, the dealer should replace all 4 rotors and pads at no cost to consumer. Dealership plead ignorance and insisted that I needed to pay $1500+ for the repair. No thanks. Took it to another dealer who was aware of the TSB and replaced all parts free of charge. I'll no longer use this dealership. More

10-30-21 Just bought a a gorgerous white XC40 2022 from 10-30-21 Just bought a a gorgerous white XC40 2022 from CH Volvo. Both Ezra Nathan and Mitchel Insel were charming and efficient sales people. I 10-30-21 Just bought a a gorgerous white XC40 2022 from CH Volvo. Both Ezra Nathan and Mitchel Insel were charming and efficient sales people. I highly recommend both. The sale manager Trent was efficient and gave me a good deal on my trade in. I met Judith Krupnick, the president when I went to pick up my car, and she said to call her with any issues! I look forward to enjoying my new vehicle and working with CH for maintenance issues. Salute to the women...the dealership is female owned so go ladies and support them!! VMK More

Awesome experience working with Mitchell when buying a new Volvo. Everything was prepared ahead of time and I spent very little time at the dealership. Great car and even better service!!!! new Volvo. Everything was prepared ahead of time and I spent very little time at the dealership. Great car and even better service!!!! More

Told me they'd hold a car for me over the weekend; sold it anyway. Had some back-and-forth emails with Sarah Respes on a Friday about an XC70 that had just come in. She told me that afternoon she was of it anyway. Had some back-and-forth emails with Sarah Respes on a Friday about an XC70 that had just come in. She told me that afternoon she was off work for the weekend and would get back to me on Monday. Since I am buying from out of state, I called in and spoke with Mitchell Insel to see if I could place a deposit on the car so it would be held. He spoke with his manager and told me the car wouldn't be sold over the weekend and not to worry about it. On Monday Sarah emailed me with no remorse "The vehicle you were interested in was sold over the weekend." Awful customer service, if you're going to sell the car anyway, at least please don't lie about it. I also previously spoke with Mitchell about a different vehicle and he sounded very uninterested in the whole affair, never mind that I was trying to give him money for a car. More

Last week, I had a less than favorable encounter with a sales associate when initially inquiring about a vehicle. As a result, I published less than a favorable rating not thinking anyone from the dealers sales associate when initially inquiring about a vehicle. As a result, I published less than a favorable rating not thinking anyone from the dealership would care. I was wrong. The next morning, a gentleman named Andrew Fang called me to discuss the issue after reading my initial review. He and I had a pleasant exchange and all he asked of me was that I give Cherry Hill Volvo an opportunity to prove themselves worthy of my business. Today I am so pleased to report that I am a proud owner of a 2021 Volvo XC60. The entire process was completely transparent and efficient; I was in and out of the dealer in one hour. Sharon Russo showed me the vehicle, went over how to use all of the features, and answered all of my questions. It was actually fun learning about the car and she did an amazing job. Andrew had all of my paperwork printed and ready for my signature. This was the first time in seven years after buying a new car every year that there weren't any last minute changes to the payment or what was being offered to me for my trade. My experience today at Cherry Hill Volvo truly impressed me and exceeded all of my expectations. Their slogan, "Where relationships matter" is very true. I never ever thought that anyone from a dealership ever truly reads these reviews and if they do they usually respond with a plea to call and discuss further. Mr. Fang actually called me. He took the time to figure out who I was, found my contact information, and called me. He did not try to make excuses or pass the buck; he listened to me, he apologized, and then immediately put in the work to earn my business. Mr. Fang is truly an exceptional professional as is Ms. Russo. I also want to say that I also met Yosef, Cohen who is the General Sales Manager. This dealership at 1:00 PM on a Monday afternoon was busy. He too took the time to introduce himself, apologized for the initial interaction I experienced last week, and asked that if I have any additional concerns or if I needed anything at all, to reach out to him directly. I thought this was truly classy given that the matter had been dealt with, the dealership was busy and I am sure he had more important things to do than to come by and speak to me. I was very impressed. I highly recommend Cherry Hill Volvo to anyone in the market for a new or pre-owned Volvo. I have owned many cars and I am a very loyal customer. I look forward to many rewarding years of being a customer of Cherry Hill Volvo. More

Super Experience I have purchased many cars in a couple of States over the years. Never have I had the experience that I had with Cherry Hill Volvo, the owner, Judith I have purchased many cars in a couple of States over the years. Never have I had the experience that I had with Cherry Hill Volvo, the owner, Judith Krupnick (a gem) and her staff (especially Mitchell). They are not pushy, are knowledgeable, efficient, and really work with you to fit all your needs. I am on my third Volvo and am thrilled with the way it rides and its beautiful style. The Service Department is so helpful and will go out of their way to make sure all is well. I highly recommend this wonderful family-like dealership. More

Great experience Brought my Volvo XC60 in for it's scheduled maintenance. Great experience, everyone was friendly and helpful! I waited the 1.5 hours and their waiting Brought my Volvo XC60 in for it's scheduled maintenance. Great experience, everyone was friendly and helpful! I waited the 1.5 hours and their waiting room was comfortable and the usual array of free snacks, coffee and water. Highly recommend this dealer for your Volvo service. More