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Cherry Hill Mitsubishi
Cherry Hill, NJ
410 Reviews
Thank you for reviewing our DealerRater page. We take great pride in the reviews our customers leave for us on DealerRater. Here at Cherry Hill Mitsubishi we have a strong and committed sales staff with many years of experience serving our customers in Greater Philadelphia and Southern New Jersey. We have a large inventory of new Mitsubishi vehicles as well as quality pre-owned vehicles. Be sure to check out our website at www.CherryHillMitsubishi.com. We look forward to serving you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
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Showing 410 reviews
November 06, 2012
Best dealership around. I recommend Tom Collins to anyone and everyone looking to buy a car. He knows is stuff about the cars he sells and isn't your typical car dealer; he really cares. I can't say enough and everyone looking to buy a car. He knows is stuff about the cars he sells and isn't your typical car dealer; he really cares. I can't say enough good things about him. More
by Xxlmills07xx
Employees Worked With
Tom Collins
November 05, 2012
I want to thank Tom Collins for such a positive buying experience. Tom was very helpful in my decision making and was sure not to push anything on me that I wasn;t interested in. He listened to what my ne experience. Tom was very helpful in my decision making and was sure not to push anything on me that I wasn;t interested in. He listened to what my needs were and helped me choose a perfect fit. My wife and I returned home with nothing but positive comments about our experience and were even more impressed with the level of professionalism portrayed by Tom Collins. Tom made us feel at home and as if we were his best friends! We have already and will continue to tell our friends about Tom, and look forward to returning the next time we need a car. More
by jjr1774
Employees Worked With
Tom Collins
November 04, 2012
I had 2011 Outlander Sport that I loved....Test drove a 2013. Even better!! These gentlemen I mentioned above made it happen. The dealer goes out of their way to help. Many thanks 2013. Even better!! These gentlemen I mentioned above made it happen. The dealer goes out of their way to help. Many thanks More
by beatrice123
Employees Worked With
Duane, Charley, Alex,
August 13, 2012
i bouhgt 2012 mitsubishi lancer (blue)on august 4 .but before i called them up about the mitsubishi lancer gt gray for 19100 msrp is 22045.s Stock Number021366A . o we have it and that will be no problem before i called them up about the mitsubishi lancer gt gray for 19100 msrp is 22045.s Stock Number021366A . o we have it and that will be no problem for u to qulify . i got there frank told me that the car is in demo for few days . oki so i asked him about diffrent car for the same price . and we walked around. i looked at this blue one ,and now i own it . but frank never told me the car was on sale for 19100.i put 13500 down plus my old mitsubishi galant .and i paid 25,110 no included the loan so the car will cost me 28 thousen.o and rebate 1500 what i supose to get it. he told me it went to a bank for me to get a loan .cuz i dont have a job now . and i told him im staring on monday .firs loan he told me it 25 % . told him to keep the car so ,he was like wait he went some where and he told me he have a good news for me .its 5.9 % lie its 6.9 % .same day i had to be at the weeding, and i was late lol. but sunday some thing bug me .so i went on thair web page a its my car for 19100 msrp 22045 . so i wrote them a email with a diffrent name .it was on august 5 and we wrote back to each other til august 10 . and in the latter they told me . every thing that i wanted to know and i recived link with my own car lol .that the car is on sale and its at mitsubishi hill delar for 19100 . and iven if i dont qulify i would get this car 19600.so now i paid 25110 for the car ,plus around 3 thousend for a loan . so its 28,000 so where is the rebate? what happend with 19100? that frank never told me about it . i have all the email saved up from august 5 thru august 10 plus i made a vido with my iphone about the car i bought . and thair stil selling it for 19100 . when i went thair on saturday next weekend the main super visor dint wane talk to me he told me to come back on monday or tuseday .i guess they had many costumers to ripe off . i was scamed but now i will try to do every thing so no pepole will get riped off news cast , newspaper .you tube now if they have a problem let them call me .i wounder if its my accent or the way i pronounce english .i worked hard to save up the money for this car . so im not going to get riped off or other pepole will get riped off More
by mickeymouse79
Employees Worked With
frank
June 14, 2012
have purchased 4 cars in my lifetime and this was BY FAR the absolute WORST experience i have ever had. I traded in a 2009 Subaru Forester LL Bean edition with 66k mi on it because we needed a second vehic the absolute WORST experience i have ever had. I traded in a 2009 Subaru Forester LL Bean edition with 66k mi on it because we needed a second vehicle. We decided to get 2 older model Jeep Grand Cherokees. For Some reason Cherry Hill triplex sent us to Mitsubishi for this. Why? I have no idea since Cherry Hill Jeep is literally across the street. I fell in love with a 2005 Grand Cherokee Limited. The sticker price was $16999. We asked to be shown a 2000 Grand Cherokee that was listed for $4999. We were told that this was a 'cash only' vehicle because it was an older car with high mileage (130k mi). This was fine. We said if we liked it we would pay cash for that one and finance the other one. We took it for a test drive to the gas station because it was completely out of gas. It was idling high and shifting a little rough. We asked about this and they said they would fix it, no problem. We were informed that this car had received a multi-point inspection, the same as the certified used cars and that it passed everything. We made an appointment to bring it back to have the high idle and shifting problem fixed and decided to purchase the car. I had negotiated the payments for the 2005 Grand Cherokee and said i didn't want to finance for any more than 5 years. He had me write down my bottom line monthly payment and the term of the lease and sign it. Then he went in the back and did whatever it is they do back there and came back out and congratulated us on the purchase of our new cars. Since my credit score is in the high 700's I knew i would get financing, no problem. They said banks were haggling over the loan and that we could take the cars home and come back to finish the paper work a few days later. Well on the way home the check engine light came on in the 2005, and the 2000 Jeep broke down. We had to tow it back in. When we came back to sign the paperwork and i asked for the transmission issues to be addressed on there. They said they didn't have to do it since it was already in the shop and that they would have it all fixed before we took possession of the vehicle. The other car had a broken navigation unit that they had promised to fix and i made them put that in writing since it was not yet fixed. When i went to sign the financing paperwork i see that not only did they charge me $18000 for the 2005, they extended the lease term to 72 months. AND THEY FINANCED THE 'CASH-ONLY' CAR BEHIND MY BACK! For $1000 more than the asking price on that one as well! When i asked about these things I was told since we signed the papers the first day and drove home that we agreed to whatever they did with the financing. what the xxxx! So they gave us back the 2000 Jeep with an empty gas tank (Again!) We asked them to fill it since we never got a tank of gas the first time around for either vehicle. They put $20 worth of gas in, said it ran fine and I asked for a copy of the work that was performed. They said they don't put that in writing. Well by now I'm skeptical and I asked for it in writing, whether it was their policy or not. I wasn't leaving without it. They said no problem, typed something up for us and we left. Then the car broke down on the way home AGAIN. We had it towed back in. I called 4 timed in 9 days and no one would talk to me or return my call. No one knew anything about my car. I was told they couldn't find the paperwork on it, they didn't have the part, it couldn't be fixed, they were working on it, and my personal favorite, "how about we take you out of that and put you in a used Hyundai? It will only cost you an extra $20 or $30/month for 5 years instead of 3..." Umm if I wanted a Hyundai don't you think I would have bought a Hyundai??? So we bought the cars on May 26. It was June 14 before they finally (allegedly)fixed the '00. During this time I tried to get the '05 navigation fixed twice. I sat over at Jeep for 4 hours to find out they didn't have the part. I live an hour away. I am sick of driving back and forth. I asked for them to let me go to my local certified Jeep service place to have it installed. They said no problem, give me a paper saying they would pay for it and now they are refusing to pay for it, citing it is old and likely to break. seriously??? you put it in writing! The used car manager told me I should just go get a Garmin. Really?? The radio is connected to it and I can only listen to the stations that are pre-programmed and the CD player doesn't work. I'm still dealing with this issue. When we returned to pick up the '00 We brought our mechanic with us this time. He told us it won't pass inspection. So much for the 'multi-point inspection' that was performed before we bought it. He said it also appears to have flood damage. Their answer: "well you're really rolling the dice when you purchase an older car." rolling the dice?? For $6000 you'd think it would at least run!! I think you are taking your chances when you by a car on Craigslist but when you buy from a dealership you would think they would stand behind what they sold you. Isn't it illegal to sell a car with flood damage? It won't even pass inspection! It has a rotted out muffler, a bad CV boot and a leak in the transmission. I am so sick of dealing with these people. I wish i never set foot in that place. The real kicker? It broke down again on the way home...THE THIRD TIME IN LESS THAN 3 WEEKS! We had just crossed the bridge into Philly when the check engine light came on and the transmission started acting up again. I'm going to have it towed to my own mechanic this time. Basically I 'rolled the dice' with Cherry Hill Mitsubishi, spent almost $6000 on a car that is probably worth $3200 and now I will likely have to spend another $2500 in repairs. My only hope is that someone else will read this and not make the same mistake as I did. And for the record, the Jeep service across the street was a pleasure to deal with. They are a hundred times nicer over there. Unfortunately I will be going somewhere else for my next Jeep purchase because I had such an unpleasant experience at Cherry Hill Mitsubishi. More
by OneSadJeepGirl
Employees Worked With
Frank and Rich
June 14, 2012
Wow pretty much sums up the word I'm thinking of. I'd never think I'd ever profile anybody but the term "used car salesman" is nothing but the truth with these unprofessional characters. Frank was great never think I'd ever profile anybody but the term "used car salesman" is nothing but the truth with these unprofessional characters. Frank was great in the beginning. But Frank was thinking of Frank. We go there to buy 2 cars and Frank was great with us, BS-ing us the whole way. Needless to say that they put us in two cars that broke as soon as we drove them home. They gave us the run around for three weeks and excuses like "I just started managing here." So what if you just started. Guess what? It's your job to FIX the problem as a manager, Rich! What's great about this situation is we are engaged and trying to save money and they knew this the whole time when they were ripping us off. After all of this nonsense I found out that we are not the only ones they put in this situation. They should be ashamed of themselves. More
by xxxxxxxx
Employees Worked With
Frank (Sales) and Rich (Used car manager if you want to call him a manager)
May 29, 2012
The sales personnel there was amazing and very helpful.They went out of there way to make me and my wife happy.I really appreciate every thing they did for us.I purchased two vehicles from them fo helpful.They went out of there way to make me and my wife happy.I really appreciate every thing they did for us.I purchased two vehicles from them for my wife and I and I'll be back for my son and daughter in the future. More
by jbcunningh
Employees Worked With
Duane, TJ, Joe
May 15, 2012
Love it. Made me feel like I was important and they were all wonderful and sweet. Every help and with all time to answer any of your question. would recommend this dealership to friends and family.. all wonderful and sweet. Every help and with all time to answer any of your question. would recommend this dealership to friends and family.. More
by big1willie
Employees Worked With
Rich and Charlie
May 15, 2012
The people at Cherry Hill Mitsubishi made buying my first car an experience I'll never forget. Every step of the process they were informative, friendly and patient with me. Unlike other places, I felt no pr car an experience I'll never forget. Every step of the process they were informative, friendly and patient with me. Unlike other places, I felt no pressure and got all my questions and concerns addressed immediately. I am pleased with my car and the dealership where I bought it! More
by JerzeeGurl
Employees Worked With
Charlie Kearns, Woody Wilson, Joe
