Cherry Hill Imports

As a previous Finance Manager in the business and specifically the VW/Audi product line I got myself all geared up to use my knowledge to facilitate the right transaction for my family. Unfortunatel specifically the VW/Audi product line I got myself all geared up to use my knowledge to facilitate the right transaction for my family. Unfortunately I never had a chance to put my knowledge to work. Frankly this dealership was to professional, courteous and customer oriented for my having experience in the business to even make a difference. My purchase, a certified pre-owned Routan was incredible. There simply aren't enough ways to express my thanks for the hassle free, no-nonsense legitimate caring that we experienced. For starters we contacted Jim Kanz in the internet sales department who was knowledgeable, friendly and willing to go the extra mile. He introduced me to his General Sales Manager who in turn introduced me to Jaime. Jaime showed us not only the vehicle we had come in to see but alternatives based on our needs in order to make the best deision for our family. She gave us time to consider the options and make the right decision with no hassle or headache. She is courteous & professional in every sense of the word and I would say if you are in the market for a new or used vehicle and you don't go see Jaime you are doing yourself a huge disservice. Every situation that could have posed a problem was easily and professionally dealt with and put to bed. My situation took a little extra time to align the financing because life happens. I new that would be the case going in but I did not know how easily the situation would be rectified.....Kristen in finance was a true professional and I hope to work with her again on my next purchase. Additionally I was shocked not to see the standard myriad of fees associated with purchasing a vehicle in this state. Thank you for that.....I just saved a lot of money on my car purchase!!!! Yes I will be going back to Cherry Hill Imports to purchase my TDI Passat in December. I would not consider going anywhere else and I have worked for the competion....competition in theory only as this group is hands down the number one VW, Audi, Porsche dealership in the state. Well worth the drive if your considering this product and reside within 100 miles. More

Raymond was very up front and professional.. The service dept. is very important to the customer... THANK YOU VERY MUCH FOR THE COURTESY AND BEING UNDERSTANDING.... Elaine Cesaretti.. dept. is very important to the customer... THANK YOU VERY MUCH FOR THE COURTESY AND BEING UNDERSTANDING.... Elaine Cesaretti.. More

My experiencd leasing a 2013 Tiquan was, incredibly pleasant & pressure free. This is my second experience with Bob Gale. Such a professional experience. Efficient, courteous &, stress free. I pleasant & pressure free. This is my second experience with Bob Gale. Such a professional experience. Efficient, courteous &, stress free. I loved my first Tiquan so that was the first motivation, however,Bob Gale was a huge reason I came back. Everyone at the dealership that I encountered was friendly & customer motivated. I would recommend going there. More

Jaime was great to work with - everything was done over email quickly, professionally and painlessly. She responded to my initial inquiry about the availability of a specific model and color with a price email quickly, professionally and painlessly. She responded to my initial inquiry about the availability of a specific model and color with a price that was higher than I wanted to pay. I told her truthfully that I had another dealer offering a lower price, but that that dealer was less conveniently located to me than Cherry Hill (we were coming to Philly from NYC for a friend's birthday). She countered with a price that was lower than the other dealer and I believe fair for both of her and I. Deal done. My wife and arrived in Philly on a 4:45 train, arrived at the dealership 5pm, met Jaime in person, signed papers and drove off of the lot by 5:30pm. Based on my experiences with other dealers, I have to admit that I was expecting something to come up - everything seemed too easy. And since we were coming from out of town, I was even worried that perhaps she was just trying to get me in the door so that she could sell us something else. But there were no surprises, and both my wife and I have joked that buying this car was less stressful than shopping for a sweater. More

Bob is by far the most accommodating and friendly dealers I had the pleasure to work with! He made my dream a reality and put me in an amazing car with reasonable payments! I'm so happy! I had the pleasure to work with! He made my dream a reality and put me in an amazing car with reasonable payments! I'm so happy! More

I was driving from NYC down to DC and the low tire inflator light came on. Car had about 1700 miles on it so far. I used the Audi MMI to find the nearest dealer - Cherry Hill Audi - stopped in, they inflator light came on. Car had about 1700 miles on it so far. I used the Audi MMI to find the nearest dealer - Cherry Hill Audi - stopped in, they checked it out, fixed it, explained the situation, and done in 10 minutes. No charge. Given their location vs. mine, it's unlikely I'll ever do actual business with them (and its likely they know that), but they were friendly and reflected on Audi dealers well, and their work was appreciated. More

From the moment I arrived, I felt comfortable with the dealership and the salesman. I never felt pressured to make a deal and was able to ask any questions without feeling like I was putting anyone out. A dealership and the salesman. I never felt pressured to make a deal and was able to ask any questions without feeling like I was putting anyone out. After the purchase, I was still welcomed warmly to pick up my car and was greeted with warm welcomes from everyone. More

From the second I walked in the dealer to the day I picked up my new car, the service was outstanding. I worked with Bob Gale who made this experience stress-free and enjoyable. He was honest, informat picked up my new car, the service was outstanding. I worked with Bob Gale who made this experience stress-free and enjoyable. He was honest, informative and friendly and I would be happy to recommend him to my family and friends. I will be sure to go back when I am ready for my next car. More

Three weeks ago I purchased a 2006 Boxter and a 2008 Cayenne from Cherry Hill Porsche located in Cherry Hill NJ. I purchased both cars cash and informed my sales rep that I would be back to purchase a v Cayenne from Cherry Hill Porsche located in Cherry Hill NJ. I purchased both cars cash and informed my sales rep that I would be back to purchase a vehicle for my son. I inspected both vehicles and noticed some flaws on the boxter. There were some scratches on the front bumper and the bead for the convertible top was not seated correctly. He informed me that he would spray the bumper and the bead not seating was normal. Upon delivery the bumper was not sprayed as promised. I also informed him that the bead should sit in the convertible frame like all the others on the lot. he took the car back and sprayed the bumper and claimed to have the top fixed. Upon return the bumper was sprayed, paint runs, and the top was still not seating properly. I also noticed that there was new damage to the rear wheel well and that someone had attempted to touch it up. I returned the car yet again to have the damaged repaired and to have a new top put on. At this point I was just going to purchase a new top. I was very disappointed that the damage to the rear was not disclosed to me. Today the dealer call to inform me that while my car was in their possession it had been broken in to. The window was smashed out, a brand new alpine radio was ripped out and there was also damage to the wheels. The service manager called me, my salesman never even bothered. I found it hard to believe that there were no cameras on the lot and mine was the only vehicle broken in to. There was no concern or attempt to compensate me. My salesmen really did not seem to overly concerned. I spoke with the manager/owner and told her at this point I did not want the vehicle and requested a refund. I only had it for three weeks and it spent more time at the dealer than at my house. She tried to offer me 23K when I paid 28K in addition to paying 1.2K to have an Alpine professionally installed. She was not concerned about customer service or loyalty. She was rude to both me and my spouse. At one point she tried to dismiss me and walked away and told the salesman to leave as well. I refuse to leave until I got a refund. She finally offered 25K.. Still not fair. It appears that after the sale the salesman did not care what happened. Not only will I not purchase a vehicle from them, I will also let everyone I know how I was treated; completely unprofessional and unacceptable. At this point I will not even consider purchasing another Porsche, I am done with the brand. I am also going to sell the Cayenne because I do not want to promote their product. More

Bob was great to work with. He was very honest from the beginning to the end of the sale. The experience I had with Bob was the opposite of any other ive had with any competitors. I would recommend anyone beginning to the end of the sale. The experience I had with Bob was the opposite of any other ive had with any competitors. I would recommend anyone looking to make a deal and get an honest and genuine experience to go to Bob! More