Cherry Hill Imports

Best Car Buying Experience Ever , Cherry Hill Volkswagen was a wonderful experience from the minute I walked in and began talking to Jose Valera to my interactions with Manager Joe S , Cherry Hill Volkswagen was a wonderful experience from the minute I walked in and began talking to Jose Valera to my interactions with Manager Joe Serrano and then the wonderful ladies in Finance Jenna and Jaime. I feel like I have found a new dealership to get all of the rest of my cars. I need to feel comfortable with the people I buy cars from and I don't want to just buy a car I want to build a new relationship and that is exactly how I feel with Cherry Hill VW. Outstanding customer service. Thank You all. More

Great experience Thank You Cherry Hill Audi and Joel Mazie for helping me find the best car and making the experience easy, safe and fun. Finding and buying a car beco Thank You Cherry Hill Audi and Joel Mazie for helping me find the best car and making the experience easy, safe and fun. Finding and buying a car become a little overwhelming and scary at times but the moment I walked into Cherry Hill Audi I knew that everything would turn out well. I will be a loyal customer and continue to recommend the dealership to all my family and friends. More

Excellent, hassle free, car buying experience! Purchased my new Volkswagen from this dealership. Vince Decaro was very professional, courteous, and was able to get me an awesome deal. The whole exp Purchased my new Volkswagen from this dealership. Vince Decaro was very professional, courteous, and was able to get me an awesome deal. The whole experience was very pleasant, starting from negotiation, to financing, and finally delivery. The price we agreed on was the price I got with no hidden fees or extra charges added. I would definitely recommend this dealership. Thanks again Vince! More

Oops- wrong last name The name of our outstanding salesperson was Garber....Andy Garber. Not only did he treat us fabulously while we were in the process of buying the car The name of our outstanding salesperson was Garber....Andy Garber. Not only did he treat us fabulously while we were in the process of buying the car, but called 3 days later to see if everything was OK. What a great experience. Look up Andy Garber for a great experience. More

Very nice I got my Macan S recently from this dealership. My SA- James Zurick was very understanding and helpful. I would highly recommend this dealership for y I got my Macan S recently from this dealership. My SA- James Zurick was very understanding and helpful. I would highly recommend this dealership for your future Porsche needs. More

Good experience I bought a used 911 Turbo S from this dealer. My sales professional James Zurick was just that - we were able to work a deal by email, with me in Flo I bought a used 911 Turbo S from this dealer. My sales professional James Zurick was just that - we were able to work a deal by email, with me in Florida and him in a training class in Georgia. Got a decent price for my trade-in, and did not have to bring it to New Jersey to close the deal. He was very helpful at the time of sale, taking time to explain all the car's functions. James is a real "car guy" and a pleasure to do business with. And Jenna DuBois, the F&I manager, was equally helpful and easy to work with. Very good purchase experience. More

Awesome Very good dealership that I would recommend to anyone in search of a new or pre-owned car. My sales rep, Andrew Garber, did a great job explaining th Very good dealership that I would recommend to anyone in search of a new or pre-owned car. My sales rep, Andrew Garber, did a great job explaining the details of my new car in an easy to understand manner. I highly recommend this dealership. More

If you enjoy not having your calls returned I should have known from the first time I purchased a vehicle here. The service is great up until they cash your check and then want nothing to do wi I should have known from the first time I purchased a vehicle here. The service is great up until they cash your check and then want nothing to do with you UNTIL, it's time for your service!! Then they want everything to do with your wallet. I get it, its a business…unfortunately for Cherry Hill VW you can't make money if you treat your customers like dirt. Every time I go here I have a terrible experience. Every time I call I cannot speak with anyone, its always straight to VM, and I have YET to receive a phone call back. My car was in for service which is covered under warranty, I've never heard of a dealership keeping a car for 3 days to run a diagnostic on a check engine light. Not to mention they won't give me a loaner car, so Im out of work while they have my car sitting in their lot. Once (and whenever that is) I get my car back, I will NEVER be returning to this stealership. Horrible customer service!!! More

Buyer Beware!! I found an A4 cabriolet listed online by Cherry Hill Imports. I called Michael Gale to inquire about the car. Michael referred me to a sales associ I found an A4 cabriolet listed online by Cherry Hill Imports. I called Michael Gale to inquire about the car. Michael referred me to a sales associate Chuck Shaffer. The pics looked great online so I asked Chuck to tell me about the blemishes I would be upset about when the car arrived that were not pictured. Chuck stated the car was immaculate and could be on the showroom floor. With only 15k miles on it, that seemed plausible. I went ahead with the deal and had the car shipped to the Midwest. Upon unloading the car from the transport, I was forced to sign a damage waiver that listed scratches on almost every panel of the car. This same report was initialed by Cherry Hill went it left their dealership, proving the car wasn’t damaged in transportation. The following list is what was discovered immediately after receiving the car, taking a short test drive and my immediate appointment to my local Audi dealer. 1. Check engine light on 2. Oil light on (Dip stick completely dry. Added 2 qts of oil) 3. No navigation disc 4. Side marker light out 5. License plate light(s) assembly and lights completely missing on both sides 6. Gas tank locking mechanism was broke and made a horrific screeching sound when locking doors 7. Aluminum windshield pillars badly oxidized with large gouge running down drivers side 8. Cigarette burn/hole in driver’s seat along with 2 cuts. 9. Cigarette burns in rear carpet and mats. 10. Permanent car seat blemishes in back seat and milk/vomit stains down sidewall and floor. Upset is an understatement. This was an alleged certified car! There is no possible way all of this could have been overlooked during any inspection. There were three warning lights on in the dash when I received it. Beyond exceptionally poor. Upon picking up the repaired car at my local Audi dealer I was told “This car was driven HARD!” I called Michael and Chuck both to voice my dismay. Chuck denied the car left the dealership like that and said the scratches and cigarette burns must have happened in transport. Then speculated the transport guy must have taken it for a test drive. Michael asked me to get an itemized list of damages that could be repaired. I sent Michael the list of estimates, which totaled about $800. After sending the list I heard nothing from Michael or Chuck for days. No calls returned ever. Approximately a month went by with repeated phone calls when I received a check in the mail for $500, ($150 of which was overpayment of title/reg fees). So in essence I was compensated $350. Chuck, as you assured me the original car owner was not a smoker I have this to say- 1. The ashtray was dirty with a well-used cig lighter 2. The carpet burns were painted to try and conceal them. This did not happen during transport! 3. If you are going to lie and mislead, delete the phone numbers out of the car’s memory. Guess what- I called the previous owner and verified. He was a smoker. I have previously purchased three vehicles online from other dealers and all have gone perfectly. I feel taken and misled. I would never purchase from this dealer again. More