Cherry Hill Dodge Chrysler Jeep - Service Center

Issue with Service Department I had an issue with the service department and the service manager Tom Contrevo contacted me right away and it was resolved to my satisfaction. I had an issue with the service department and the service manager Tom Contrevo contacted me right away and it was resolved to my satisfaction. More

Had a regular scheduled maintenance for my new Jeep I had bought about 3 months prior. It was "scheduled" for me without me knowing, which was fine because I wanted to give the dealership a chance to service bought about 3 months prior. It was "scheduled" for me without me knowing, which was fine because I wanted to give the dealership a chance to service my new car. When I got there, I informed them that I needed an oil change and I was having problems with my sirius radio (It wouldn't connect). They told me they would take a look at it when they finish changing the oil. It was all supposed to take "No more than and hour and a half", so I figured I would just stay there. After an hour and a half of talking to other customers that had been there for hours, a service technician came out to tell me that he was now getting to my and would be ready soon. I reminded him again that I needed him to take a look at the radio since it wasn't working. 1 1/2 hours later I was told that the jeep was done and given my keys and charged a crazy price for service. I get in the car and yup, the radio still doesn't work! I asked the guy about it and he said that I would have to talk to my salesman about that! WHAT?? My salesman doesn't even work at that dealership anymore so I guess I am SOL. I will never return there and go back to by normal guy who changes my fluids, does the requested work, and does not overcharge me. More

This dealership is only interested to increase their monetary intake. The service manager refused to honor a warranty on my Son's Jeep because it would go against the company's income rating. They had monetary intake. The service manager refused to honor a warranty on my Son's Jeep because it would go against the company's income rating. They had the Jeep for 3 days while I was on the phone with the warranty company trying to straighten out the repair bill. He was forced to pay the entire repair bill. As a result, this dealership destroyed any chance to sell my son or me a new auto-ever- and he will not bring his Jeep there again for service. We have contacted all the people we know and told them about the experience we had at this dealership. So, in a world where the competition is so great and the only thing that sets one company apart from another is customer service, this dealship fails the test. More

I had a horrible experience with the service department for Jeep in Cherry HIll. I purchased a Jeep last August and the sales department was very friendly. Over the past ONE YEAR of owning this new jeep, a for Jeep in Cherry HIll. I purchased a Jeep last August and the sales department was very friendly. Over the past ONE YEAR of owning this new jeep, a ton of problems started to happen. In January, the check engine light went on and car was serviced on. in April, the blower motor went and I had to pay $300.00 out of my pocket to fix it. Next in June, the transmission started to staul, gas petal was not working properly, and again an issue with the blower motor in the air vent. When I brought the jeep in to get serviced, I spoke with Rich, who was at first very nice. He told me the car needed an "update" and it was all ready for me to pick up. Never offered me a rental, then called me last minute to tell me he needed it overnight. I had to pretty much arrange the rental myself. Next day never heard from the service department so I decided to call and was on hold for about 30 minutes and kept getting hung up on. Finally, I demanded to speak to Rich about my car and he was out for the evening. Once I picked up my car, they assured me everything was fixed. On the way home, the noice came back. I again had to call and Rich said "we arent sure what it is." He then decided to laugh at me when I told him if the car wasnt getting fixed that I was going to have a big problem with the dealership. That's when i called up the sales manager and told him the situation, who didint seem to care himself. I yet again had to return my jeep and get a rental. THis time, the rental wanted to charge me $5 for each day I had the car PLUS the service department used up all my gas during the "repair" time. I refused to pay the fee per daily. Each day the department has called saying it will be ready the next day and it kept taking forever. FInally the car is ready tonight. After I pick it up, I am trading in this car at ANOTHER DEALERSHIP. HORRIBLE SERVICE - dont go here!!!!!!!!!!!!!!!!!!!!!!!! GO to a macanic if you have to get your car fixed!!! More

I had a wonderful experience as all ways at the Cherry Hill Triplex. Diane Riggs always helps me with a question I may have about the auto service I am having done. I would strongly recommend her and the Hill Triplex. Diane Riggs always helps me with a question I may have about the auto service I am having done. I would strongly recommend her and the Cherry Hill Triplex. More

I purchased a vehicle 2 years ago and have had all my service work done here. The one reason I come back is Diane Riggs, my Service Advisor. She takes care of everything for me and helps make sure I ge service work done here. The one reason I come back is Diane Riggs, my Service Advisor. She takes care of everything for me and helps make sure I get what I need. Very personable and professional. Service of the actual vehicle is generally good. More

Took Jeep to get routine Transmission service flush, was told additional parts need to be replaced for an additional $400.00. Within 100 miles vehicle transmission failed. Cause was simple - second Jeep d told additional parts need to be replaced for an additional $400.00. Within 100 miles vehicle transmission failed. Cause was simple - second Jeep dealership which I was towed to in MD told me that they overfilled the transmission by 3 qts. They paid to have the Jeep serviced in MD yet after picking up the transmission lasted all of another 100 miles. I now have a $5000 dollar repair, stuck in DC and Cherry Hill Dodge Jeep response is summarized by "tough luck" to me and that is the nicest thing I can say. Let me assure everyone, the jeep was driven non stop 800 miles one week prior to the maintenance service and was running 100% perfect. My goal was for routine preventative maintenance and their incompetence of not knowing how to fill a transmission caused the failure. I would not send my worse enemy to this dealership and hope that my comments will stop others from using their service or sales. I would love for 10 times my out of pocket cost to come off their bottom line in 2013. Please all, find another dealership or car!!! More

Extremely knowledgable sales people, and most importantly never pushy. Each time I've had any type of service/oil change the turnaround time was fantastic.....I highly recommend Cherry Hill Dodge Chrysler never pushy. Each time I've had any type of service/oil change the turnaround time was fantastic.....I highly recommend Cherry Hill Dodge Chrysler Jeep!!!!! More

Poor diagnosis of problem and incomplete repair. Manager told me he would fix problem so see him next week - he was not working the next week when I retuened. No one else could help. Tough to deal with and told me he would fix problem so see him next week - he was not working the next week when I retuened. No one else could help. Tough to deal with and zero customer service. More