Cherry Hill Dodge Chrysler Jeep

WORST EXPERIENCE OF MY LIFE! If I could leave a review of negative 5 stars I would. I took my 2022 ram 3500 dually in for warranty work back in September of 2022, since then i If I could leave a review of negative 5 stars I would. I took my 2022 ram 3500 dually in for warranty work back in September of 2022, since then it has been an absolute nightmare! My truck has been in and out of the dealer more times than I can even count at this point. They had my truck for a week to do an EGR valve on my truck, after a week I went to pick it up. I got 1 block from the dealership, and heard that the brand new EGR they installed was broken. Obviously by the sound of the screaming egr valve, they never test drove the truck after the installation, otherwise they would have heard it. Upon arriving to pick up my truck, I did a walk around visual inspection as always, except this time what I discovered was my truck had been damaged in some sort of accident while they had it That week. No one told me my truck was in an accident, or hit in the lot or anything at all for that matter. Their plan was to have me pick up the truck and not notice until I left so that they could argue that it wasn't their fault. The service manager Chris actually told me that they would have to do an investigation into it to see if they're at fault. Which is insane to me considering it was in their possession the whole week, who else would be at fault? I had to have a meeting with the general manager Rick piontek after this incident, which got me absolutely nowhere. The general manager is just as rude as anyone you'll meet at this god awful establishment. The damage on my truck from the incident was in December of 2022, it is now currently April 28th 2023 and my truck has yet to be put into a body shop to be repaired and made right again. They put a massive dent and scrape into the passanger quarter panel, a dent below the passanger rear door and a big dent in the rear bumper. I've been treated like a criminal throughout the whole process. Now do to the fact all ram trucks are currently on recall (no surprise there), they are having a hard time trying to get me a rental truck, so that I can have my truck repaired from their negligence. This is only post #1 for a long long list of extremely detailed reviews regarding seperate incidents to follow. Since September of 2022 cherry hill ram has been making my life miserable and I've given them every chance to make things right while I remained civil and quiet. There will be many pictures, videos, etc to follow of multiple encounters at this dealership. I have documented proof of all the lies and deceit that have gone on with every interaction I've had. AVOID THIS DEALERSHIP AT ALL COSTS!!!! I will attach pictures of the physical damage to my truck now and I will come back later to add all of the other documents regarding other issues later. Again AVOID AT ALL COSTS!!!!! More

Jerry Cronk is the best ! Jerry has never disappointed me when it comes to leasing and purchasing my cars. He's a family man that is proffesional and cares about what best for Jerry has never disappointed me when it comes to leasing and purchasing my cars. He's a family man that is proffesional and cares about what best for you !! He definitely a 10 for me with no doubt! More

Jerry was great, I walked in told him what I was looking for and my monthly payment allowance. He found a vehicle and we closed on the deal. Simplest and easiest deal I've ever made at a dealership. for and my monthly payment allowance. He found a vehicle and we closed on the deal. Simplest and easiest deal I've ever made at a dealership. More

Jerry was great and made my car buying experience seamless. He worked with the sales manager and got me a great deal. Recommend this dealer for your next car. seamless. He worked with the sales manager and got me a great deal. Recommend this dealer for your next car. More

Jerry was fantastic with finding the great SUV for me and also my payment Jerry also took time with me to set up screen in SUV took time help me understand the screen setups Jerry was great all around showin also my payment Jerry also took time with me to set up screen in SUV took time help me understand the screen setups Jerry was great all around showing me the functions inside and out of the SUV was even helping me setup my phone for car setup Jerry took time with me making sure I was okay before driving away .Jerry was also great with my special needs grandaughter giving numbers to help us more .Jerry is great man not just a salesperson I can say really Jerry listens and understands your needs . More

This location made a stressful process feel so easy and smooth to deal with, so thankful! smooth to deal with, so thankful! More

Always the best service and experience. Norris has been assisting me for years and I would not go anywhere else. Jerry was very nice and knowledgeable as well. Thank you both again! Norris has been assisting me for years and I would not go anywhere else. Jerry was very nice and knowledgeable as well. Thank you both again! More

Excellent service and great detailed information. Would recommend go see Jerry for new Jeep. Thank you Jerry! Would recommend go see Jerry for new Jeep. Thank you Jerry! More

Cherry Hill Jeep is by far the best dealership I’ve had the pleasure to work with. They set the bar pretty high when it comes to customer service and sales. We enjoyed our experience with them so much, tha the pleasure to work with. They set the bar pretty high when it comes to customer service and sales. We enjoyed our experience with them so much, that we are now in our second Jeep from CHJ. And I am sure we will return to them when it’s time for our third! When it comes to customer service, they make sure you are not only happy with your purchase, but are excited for it. They take the time to understand your needs and budget and work hard to get you there. It also helps that their inventory is always stocked, so you have options when selecting your Jeep. I cannot more highly recommend this team. Thank you Cherry Hill Jeep for providing us the service and vehicle we were looking for. We will be more than happy to revoke back when it’s time for a new Jeep! More

Jerry was easy to work with and helped make a deal that was best for all involved. was best for all involved. More