Cherry Hill Dodge Chrysler Jeep

Knowledgeable Welcoming staff From the very first "hello are you being helped" to the end of our transaction Jayson was professional, extremely knowledgeable, welcoming, and charis From the very first "hello are you being helped" to the end of our transaction Jayson was professional, extremely knowledgeable, welcoming, and charismatic. He was engaged the entire time we were there. We were making a decision between two cars from two different dealerships and although they were equally in the running, it was ultimately Jayson's personality that brought us back the next day. He that genuine kind of guy that you feel you can trust and he will come through. Well done Jayson! More

WORST VIPER CERTIFIED DEALER YOU CAN TAKE YOUR VIPER TO!!! I dropped my 2006 Dodge Viper with 14,000 miles off at Cherry Hill Dodge on 7/23/18. My appointment was for first thing 7/24. I drove over an hour to I dropped my 2006 Dodge Viper with 14,000 miles off at Cherry Hill Dodge on 7/23/18. My appointment was for first thing 7/24. I drove over an hour to this dealership because they are one of the selected few dealerships that are "Viper Certified". I brought the car in to check on a noise in the rear end, check to see if the AC was blowing hard enough, and do an overall inspection of the entire vehicle to make sure it was safe and mechanically sound. As soon as I left me keys, I was informed by a service adviser that they only have 1 Viper technician available and he was leaving on vacation for 2 weeks starting on 7/26. On Tuesday 7/24/18, the date of my appointment, I did not receive one phone car or update. Wednesday 7/25, I called for an update and the service adviser told me that his Viper Tech was super busy and unable to get to my car, so your car will sit for 2 weeks or I need to come pick it up. Considering I drove an hour with 2 vehicles and brought my car early, I was not happy with there response. I asked to speak to the service manager Chris to give me a better resolution. After speaking to Chris, he apologized for the miscommunication and poor scheduling made by his dealership. He stated he would "do his best" to have the Viper Tech look at my car and resolve my issues before he leaves on vacation. Later on Wednesday 7/25, Chris called me back and stated the Viper tech test drove the car and heard the noise but had no diagnosis which was kind of useless in my opinion. Chris then informed me that his only Viper tech did not have anymore time to look into it but assured me is best Non-Viper Certified tech would look into the issue and come up with a full inspection and troubleshoot the issue. Thursday 7/26, I received another phone call from Chris the service manager stating everything on the vehicle checked out ok by his non-viper technician. He said the noise was "normal" and the rest of the car looked "absolutely perfect!" He told me it was ready for pick up. Friday 7/27, I drove an hour to pick up my vehicle and my only request before I gave them my keys was that I wanted to car to be kept inside and not left in the rain or left outside. When I picked up my vehicle, it was outside in the parking lot and filthy after I just had it professionally detailed. I paid my invoice in full to get my keys and noticed my tank was on complete empty. I slowly drove to the nearest gas station and noticed the car was running extremely poor and puffing smoke from the passenger side exhaust pipe. After fueling up, I immediately went back to the dealership to address the problem. I asked to speak to Chris the service manager but he was not there.I asked tot speak to the last person who drove the vehicle and it ended up being a non-Viper certified tech named Norm. Norm comes to the service desk and states that the car ran poor when it was given to him, but failed to let anybody know about it including Chris the service manager. I refused to drive the car home as it was not driveable and demanded it be looked at and fixed because the car was dropped of running perfect and I was informed by Chris the service manager that the car was perfect and ready for pick up not even 24 hours prior. Saturday 7/28, I receive a phone call by Chris stating he knew nothing about vehicle running poor. After telling me on Thursday that the car was "perfect" and ready for pick up, he is now implying as if I drove the car to his dealership broken. After speaking to Norm and confirming that the car ran perfect when original Viper Certified tech drove it and then when Norm drove it, it had an issue, Chris understood that I didn't bring him a broken car. I told Chris the problem seemed ignition related and to check the coils and spark plugs. He told me he would look into it and get back to me on Monday. Monday 7/30, no phone call or any updates. Tuesday 7/31, I received a phone call with Chris and he was still looking into problem but had no solution. Again, I tell him to look at spark plug wires and coils. Wednesday, I call Chris and I was getting fed up and just order new coils and go from there. At this point, his technicians were either stumped or never looked at the car and I didn't want the car just sitting around. Thursday 8/2, I called Chris to cancel the coils as I wasn't waiting 4 more days to get in and I would just come pick up the car and deal with it myself since the car was getting neglected and the only guy who knows how to work on this car was on vacation. I told Chris that morning to please check the plug wires again before I make arrangements to get the car towed by to PA which was going to cost me hundreds of dollars. Later that Thursday at 4:45 PM, I called the dealership since I never received a call back from Chris in reference to checking my spark plugs. After waiting on hold for almost an hour, I found out that the service department was closed and everybody in service went home. At this point nobody even knew where my car or keys were. I finally got in touch with a salesman named Jose who stated he has my keys and would wait till 7:30 PM for my transporter. At 7:30 PM sharp, my transporter picked up my vehicle and noticed right away that the spark plug wires were melted from sitting on the exhaust and damaged causing the car to run poorly. Basically the bottom line is that, they either never looked at my car or there techs could not figure out a spark plug wire issue but a car transported looked at in in 30 seconds and diagnosed the vehicle. The bottom line is that I drove an hour from Pennsylvania to New Jersey to have a "Viper Certified Technician" to diagnose an issue. That tech spent 2 minutes driving my car and all he did us say he heard the noise I was talking about and passed it off tot he next guy. The rest of the inspection was done by a regular Dodge tech and which handed me back a broken car but making sure they charged me first. How can my car be perfect and ready for pick up on Thursday and then by Friday, I am given back a broken car that they knew wasn't right. This service I paid for was supposed to be by a Viper tech and I did not receive service by the technician that I paid for. I contacted Chris again on Friday 8/3 and he wasn't available. I spoke to a service adviser and let them know what was going on and to have Chris call me back. As of today 8/10, he never returned my call. More

Happy Customer! We are very happy with our new car. We received excellent customer services. Jerry was very knowledgeable and helpful in getting us the best deal! Tha We are very happy with our new car. We received excellent customer services. Jerry was very knowledgeable and helpful in getting us the best deal! Thank You! More

Customer Service Classes Needed Service department doesn’t know what they’re doing and doesn’t hold themselves accountable. Sales department also could learn to not waste so much tim Service department doesn’t know what they’re doing and doesn’t hold themselves accountable. Sales department also could learn to not waste so much time with the bs games. Finance department should take the time to go over contracts correctly and not decide to add on charges at their own will. Future services will be done elsewhere . More

Very Satisfied Customer of a 2018 Jeep Wrangler JL Jerry was very professional and very courteous from the time I walked in the door to the time I drove away. He took the time to show me all the bells Jerry was very professional and very courteous from the time I walked in the door to the time I drove away. He took the time to show me all the bells and whistles of my new Jeep. Jerry made it very easy for me to make this purchase. I had a question after I left the dealership and Jerry texted me back within minutes.. I would recommend anyone to this dealership and to talk to Jerry. More

Jeep Grand Cherokee Had an amazing experience with Jerry Cronk! Extremely happy with the service provided by Jerry (and the team), who knew everything about the car and Had an amazing experience with Jerry Cronk! Extremely happy with the service provided by Jerry (and the team), who knew everything about the car and took the time to walk us thought all the features of our bran new Jeep Grand Cherokee. I would highly suggest you speak to Jerry if you’re looking for a new Jeep, it’s an experience not a sale. Thanks again Jerry! More

Jeep compass Josh was friendly and relatedable. He made the experience enjoyable. I would recommmend utilizing him for future purchases. He made me feel comfortabl Josh was friendly and relatedable. He made the experience enjoyable. I would recommmend utilizing him for future purchases. He made me feel comfortable in the car buying experience. More

Friends or Foes??! Nobody Knows Soooo, I traded in my 2016 Jeep Cherokee last month and purchased a 2018 Jeep Compass which by the way, was horribly detailed...anyway a month later, Soooo, I traded in my 2016 Jeep Cherokee last month and purchased a 2018 Jeep Compass which by the way, was horribly detailed...anyway a month later, not only is my trade in not paid for, but my bank is trying to force me to pay for a car that I don’t even own anymore! Not to mention my current car’s temp tags expire tomorrow! When I purchased the car, they said it they would call when they came in...whatever! I called the dealership and spoke to the sales rep I had before and tried to get him to explain why wasn’t the other car paid for and where was my new tags and this xxxxxx not only met my requests with apathy but he told me it wasn’t my problem and hung up on me when I asked to speak to his supervisor! xxx His name was Jason Rodriguez so don’t go to that dude! Not only will he forget who u are after he sells the car but his attitude SUCKS!!! His supervisor leaves me a msg saying they will email me an extension.....hasn’t happened yet ....I’m NEVER shopping with these guys again. They have a commitment to treat u like family but what u really get treated like is an ORPHAN! Smh wish I could take this car back and tell them where to go! Seriously. HORRIBLE SERVICE! More

Wonderful experience! Great experience, very happy with the service provided by Jerry who sold me on my new Jeep Compass lease - he knew everything about the car and answer Great experience, very happy with the service provided by Jerry who sold me on my new Jeep Compass lease - he knew everything about the car and answered all my questions with ease. Highly suggest this salesman and dealership! More

Very professional and no gimmicks! Jayson was very direct and to the point. No hidden scams! I highly recommend this dealership and Jayson Rodriguez. They offer a great value for used c Jayson was very direct and to the point. No hidden scams! I highly recommend this dealership and Jayson Rodriguez. They offer a great value for used cars and the service crew are very prompt. More