Cherry Hill Dodge Chrysler Jeep

This was our first time leading a vehicle, so needless to say we were nervous. But I would have to admit after five minutes speaking with Jerry we felt at ease and knew that this was no ordinary car salesman say we were nervous. But I would have to admit after five minutes speaking with Jerry we felt at ease and knew that this was no ordinary car salesman. Jerry was up front and informative, he listened to what we wanted and delivered. Couldn’t be happier with our new truck! More

The service here is nothing short of horrendous. I noticed my temperature gauge was fluctuating every once in a while when driving. In an effort to be proactive, I took it to my local mechanic who che noticed my temperature gauge was fluctuating every once in a while when driving. In an effort to be proactive, I took it to my local mechanic who checked for leaks, ran a pressure test & he said it might be the head gasket & that I would need to take it to a shop who worked with a machine shop. Eventually, after calling around I found that my only real option was to take it to the dealership. I called & had to wait a week to get an appointment. I dropped it off with the service rep Devon &, after 2 days of minimal communication, Devon called back to say that they took apart my head gasket & could not really see any issues that would warrant it getting replaced. I asked what they were recommending & he said that I could pay $2,300 to replace the head gasket but they did not think it was necessary at this time. He advised me to drive it around until I noticed it getting worse or happening more frequently. I figured I could trust the dealership & did not want to spend thousands of dollars for no real reason. Fast forward 3 months of minimal driving due to working from home and using my wife’s car primarily, I noticed that the temp gauge was starting to fluctuate even more often. I had been saving money each month knowing that there was going to be some more work done on the car in the near future & figured it was time to have the dealer look at the car again. I called &, just like last time, needed to wait a week for them take a look at the car. I dropped it off again with Devon who said they would take a look. This time they took it apart & said that they could see evidence where they should replace the head gasket. I was prepared for that & said I would like to get it fixed. However, here is where things took a turn. Instead of it being $2,300 like the last quote it suddenly was $2,900. Devon then started saying that he thinks “the engine might be warped” & that if the head gasket replacement doesn’t work then I would need a whole new engine which would cost $7,800 on top of the $2,900. I asked what makes them think that would be the case and he said this wasn’t any visible evidence but that it was a common issue. I then asked if it was so common why was there not a recall on the engine? He then said it was not that common, just that he had seen it happen a few times before. I asked if there was a potential to trade it in & look at a new car & he said there would be no trade in value since they knew about the head gasket issue, but also recommended that I take the car to another company that did not know about the issue and try to trade it in without disclosing it. I was a little shocked that my 6 year old car with only 80,000 miles on it was potentially worthless and in need of nearly $11,000 of work & that I was receiving further bad advice from Devon who was telling me to do the cheaper repair & try to pawn the issue off onto someone else, so I said I would need to talk it over with my wife before doing anything. After talking with my wife & realizing the fact that Devon had repeatedly given me bad advice, I decided I needed to talk to a manager for a resolution. I called on Wednesday and was told by someone in reception that Chris, the service manager, would give me a call back. By the end of the day I received no call. I called again the next day & said I was waiting for a call from Chris & the person I was speaking with said that he was on vacation & wouldn’t be back until next week. I said I had a serious issue & would like to talk with someone in management & they forwarded me to the sales manager. I got a voicemail & left a message which again was never returned. Friday morning I called again & eventually spoke with Ernie who said he would have the District manager call me back. I got a text from Devon who said Chris was the district manager and that he was on vacation. They continue to provide terrible service & are refusing to call me back all while holding my car hostage. My advice, stay far away from this dealer. They give bad advice and will rip you off. More

Service department is always friendly, helpful, efficient and honest. Valet attendants are also very friendly and courteous. and honest. Valet attendants are also very friendly and courteous. More

Quick and painless, a little confusing at the beginning but after it was all said and done we got what we wanted and left happy. but after it was all said and done we got what we wanted and left happy. More

I had an awesome experience at Cherry Hill Dodge Chrysler Jeep! My salesman Jerry Cronk helped me to find a car I loved within my specifications. I was in and out quickly and without any stress. Ask for Jerr Jeep! My salesman Jerry Cronk helped me to find a car I loved within my specifications. I was in and out quickly and without any stress. Ask for Jerry! More

Great experience working with Leon Singleton. He kept us informed during the long process and at the end we drive off with our new Jeep Compass. Terry from Finance team was quick with the documents. informed during the long process and at the end we drive off with our new Jeep Compass. Terry from Finance team was quick with the documents. More

Nice 👍 Everything was done very quickly and efficiently very satisfied with the work . good place recommend to all five stars . everyone for the work done very satisfied with the work . good place recommend to all five stars . everyone for the work done More

Great experience from the time I walked in til the time I walked out with my new truck...no hassling..no hidden costs...friendly environment and no pressure walked out with my new truck...no hassling..no hidden costs...friendly environment and no pressure More

We had a great experience at CH Jeep! All were friendly and helpful. We not only were impressed with the service on our new car, but they went out of their way to help us with issues regarding an older ve and helpful. We not only were impressed with the service on our new car, but they went out of their way to help us with issues regarding an older vehicle. Until the next Jeep....Keep on Jeepin! More

We were very happy with the customer service at the dealership. We came that day looking for used Jeep’s and left with a new one . Alex took time showing us different models and explaining different op dealership. We came that day looking for used Jeep’s and left with a new one . Alex took time showing us different models and explaining different options in purchasing /leasing a vehicle. I am now leasing a 2021 Sahara Hybrid and I love it !! More