Cherry Hill Dodge Chrysler Jeep

I brought my jeep to this dealership for it second ever service appointment on the first of October. I was scheduled for a routine oil change, and tire rotation. I dropped my vehicle off at the dealership service appointment on the first of October. I was scheduled for a routine oil change, and tire rotation. I dropped my vehicle off at the dealership at 10:00 for a 12:00 appointment. At 4PM that afternoon I had to call the service department to see what was going on with my vehicle. When I finally able to speak with someone, after I was transferred to the service department for the forth time, they informed me that my vehicle was ready. At this point I questioned if the work was done correctly, or at all. It was a Saturday and I was doing scheduled family activities that I was not able to pick up my vehicle until Monday afternoon. Shortly after I picked up my vehicle I started to experience issues with my vehicle being sluggish, sputtering, and not turning over to start. Which is why I stated if the work was rushed, or completed at all. Then one day while at a red light, my jeep displayed a "fuel sensor error" and shut-down while going into eco-mode. I reached out to the service department and they could have cared less about the situation. I even reached out to another dealership to fix my vehicle, even at cost. Even though they were surprised that the service department at Cherry Hill Dodge Chrysler Jeep, where I currently lease my vehicle, was not making this a priority they did not want to take on an issue they felt the other dealership was responsible for. I was able to schedule an appointment with Cherry Hill Doge Chrysler Jeep but was hesitate to drive my vehicle anywhere until my appointment which was nearly a week away. On the 18th of October I brought my vehicle to the dealership at 8:00. I can't not speak for all the members behind the service desk but the person I spoke with that morning was not the best person deal with. He was annoyed, and responded unfprofessionally when I asked for an estimated time for repairs. I just wanted my car fixed so I could be done with this dealership. When I got my vehicle back they told me it was a failed software upgrade that caused the fuel sensor issue. Just a fews days ago my newly leased 2021 Jeep Grand Cherokee failed to start again. That happened for two straight days now. As I mentioned before, I question the quality of and if the work was completed. The service department here is the most disorganized, unprofessional sales department I have encountered. Whenever I take our leased family vehicle to the Honda dealership we are given some priority as customers and put through express services for oil changes. The first time I brought my vehicle in for service I was unable to get my tires rotated because they couldn't use the air-tools. They are always behind schedule, and their communication is non-existing. I do not even want to take my vehicle back to this place. More

Friendly staff, easy to work with. Worked with me on pricing. Still paid a few more than the agreement initially but fees always pop up. Would definitely go back. Highly recommend! Worked with me on pricing. Still paid a few more than the agreement initially but fees always pop up. Would definitely go back. Highly recommend! More

Everyone was so friendly and helpful with all of my questions and concerns. The paperwork took no time and all and they had great amount of inventory! questions and concerns. The paperwork took no time and all and they had great amount of inventory! More

Jerry and the sales manager had me in and out in 2 hours. Best experience buying a car in 40 years ! Best experience buying a car in 40 years ! More

They were very prompt in greeting us and had a large inventory of Jeeps to choose from inventory of Jeeps to choose from More

A quick and seamless experience getting my custom ordered Jeep Wrangler. Thanks Jerry and Dan for all of your help! Jeep Wrangler. Thanks Jerry and Dan for all of your help! More

Jerry Cronk was my salesman when I bought my 2022 jeep compass on 9/20/2022. My experience was absolutely phenomenal as Jerry was very kind, generous, and honest. He went above and beyond to make sure tha compass on 9/20/2022. My experience was absolutely phenomenal as Jerry was very kind, generous, and honest. He went above and beyond to make sure that I left the dealership with the biggest smile on my face! Jerry made sure that he explained all of the specs to me before I drove off of the lot. I will definitely be referring my friends and family to him and cherry hill dodge crysler jeep ram in the future!! Definitely a 5 star experience! More

The entire team at Cherry Hill Dodge were outstanding. They made the entire process painless and were a pleasure to deal with. My sales consultant Jerry Cronk was awesome. Highly recommend him. He provide They made the entire process painless and were a pleasure to deal with. My sales consultant Jerry Cronk was awesome. Highly recommend him. He provided me a great price on my vehicle. 5 star experience! More

Outstanding. Highest possible recommendation. Jerry and his team went above and beyond expectations and made a complicated situation simple, quick, and painless. Highest possible recommendation. Jerry and his team went above and beyond expectations and made a complicated situation simple, quick, and painless. In 3 days, they organized the exact vehicle I wanted, gave me a very fair trade-in value on my used vehicle, and made all of the paperwork a breeze. I would recommend Jerry and the crew at Cherry Hill Chrysler all day every day. These guys are consummate professionals and can’t thank them enough! More

What can I say? The best experience I've had buying a new car. Jerry was extremely knowledgeable and patient with all the questions that I had. The Sales manager A The best experience I've had buying a new car. Jerry was extremely knowledgeable and patient with all the questions that I had. The Sales manager Aymen went out of his way to find the car I was looking for and kept in constant contact with me. Top-notch folks at a top-notch dealership. More