Cherry Hill Dodge Chrysler Jeep

I called CherryHill Dodge on the morning of Christmas Eve, while in route to a dealership in Delaware. I was connected with Morris, who found the vehicle in stock that was advertised on their website. I Eve, while in route to a dealership in Delaware. I was connected with Morris, who found the vehicle in stock that was advertised on their website. I explained to Morris that we had 3 small children(one being a newborn), so our time would be limited but that I was interested in this particular Town and Country only. Morris got an A+++ as soon as we pulled into the dealership! He pulled the vehicle from inventory, had it ready to drive and was even outside to unlock the doors and start it up before we could get the kids out of my car! Morris was very personable and was very acquainted with the vehicle and answered all of our questions. The only problem we came across was that I was given a 1.99% financing rate over the phone, later to find out that this was only on 2011 models. However, Morris and his Manager were able to get me into my budget by adding on 12months and still giving us a phenomenal interest rate! Then they also threw in their protection plan to further sweeten the deal, we have no regrets traveling so far from home to make this purchase. It was a very Merry Christmas!! I would recommend this dealership to everyone!!! More

I am writing this letter to let you know about the horrible experience I have had, and am having with Cherry Hill Dodge. I purchased a 2011 Dodge Journey on May 18. As I was leaving the dealership at horrible experience I have had, and am having with Cherry Hill Dodge. I purchased a 2011 Dodge Journey on May 18. As I was leaving the dealership at 9:30 PM, when all my documents were complete, the salesperson realized that some of my accessories were locked away. Of course, no one would have access to them until the next day. The items were driven to my workplace the next day, which I greatly appreciated. That morning when I was able to take a good look at the car, I noticed on the console that there was a huge scratch. I was told that nothing could be done about it when I called back. On 05-25-11 ran over a nail and got a flat tire on the driver's rear tire. I went to the tire service center and we could not locate the wheel lock key. I had to leave my car there and beg for a ride to work the following day. The salesperson (Gino) was kind enough to have the key sent to the tire service center. In the meantime the technician at the tire center noticed a huge gash in the passenger front tire. He told me that it was not a fresh cut, and that it looked like it had been there for some time. I spoke to Gino and he set me up for an appointment to get an oil change that was promised to me the evening I purchased the vehicle but for whatever reason was not done. I was scheduled for an appointment for the following Saturday, June 4th. On the 4th they completed my oil change and replaced the tire, which took approximately 8 hours. Ron, the sales manager, told me that he would also replace the console or bezel that was all scratched up. I was told to call back on Monday once he spoke to the warranty department. He wanted to make sure he could get a bezel before he set me up with another appointment. He set me up for the following Saturday, June 18th. Two days before my appointment, my reverse camera stopped working. I called again and was reassured that my bezel was in and that they would also fix the camera at that time. I arrived at 9:30 AM, and at 3:30 PM I was told that my car was ready. When I asked them if everything was complete I was told that the bezel was never sent, and the camera was never installed. They couldn’t fix it, they had to replace it. I spent 7 hours at the dealership for nothing. When I approached Ron about this, he seemed oblivious to the fact that anything was wrong. All they had to do was call me and reschedule, I would have been fine with that. To make matters worse, they took apart the dash to check the reverse camera, and they did not place it back on properly. Now the volume and tuning button on the radio do not work without being forced, and I am afraid that the airbag will pop out and hurt me or my passenger. I told Diane in the service department that I refuse to come back to their dealership, considering it is over an hour away from my home. She has been trying to set me up with an appointment at a local dealership (Atlantic Chrysler) that is owned by the same company. Even that has been a nightmare. Between the 2 service departments I keep getting thrown back and forth. No one knows what is going on; each company says the other is ordering the camera. Then I’m told that the camera is at Atlantic Chrysler, I call Atlantic Chrysler and they tell me they have no idea what I am talking about. This whole buying experience has been a total nightmare. I purchased a Dodge Avenger, a Dodge Durango, and a Hyundai Sonata, from Sport Hyundai Dodge, and I have never had a problem there. The only reason I didn’t buy from them again is that they are primarily dealing with used cars now. Because of the experience at Cherry Hill Dodge, I will never purchase another Dodge vehicle. I should have realized that I was going to have issues with them from the minute I test drove the car. Not only did the car “reek” of smoke, which the salesperson told me I was crazy. But as the he was driving us to the other lot, my son was playing with the DVD player in the demo. He pushed the “play” button and to our amazement there was a pornographic DVD in the system. Talk about professional!! I didn’t realize that buying a demo would be such a hassle. From the beginning this demo has had issues and continues to do so. I am at the point where I want to disavow my contract. I would give anything to have my old Durango and my $5,000.00 deposit back! I am sure that my "new" car is really a "lemon". I was reassured by Diane that the manager, Antonio, was going to do something for me for all my trouble, but I’m still waiting. I do believe that I should be compensated for my trouble and for the horrible customer service experience. My next step will be to contact Consumer Affairs and the Better Business Bureau. I was contacted by Chrysler Corp and was told that I would be given 6 complimentary oil changes for my trouble. When I tried to use the "free oil change" at a local dodge service center I was told that these were worth only $20 each and no service center would be able to honor them. So I'm back to square one. I asked for my warranty to be extended, knowing full well that I will be having problems with this car in the future but I was told no by Chrysler. NEVER, EVER, purchase a vehicle from these crooks!!!! More

Dealership is a scam. Posts ficticious inventory online at low prices just to get you in the door. After two online confirmations that the auto i was interested was still available, the dealership urging at low prices just to get you in the door. After two online confirmations that the auto i was interested was still available, the dealership urging to make an appointment to get the internet price, the car as well as the four others on the internet where not there and it is questionable if any of the cars were ever in stock. Do not do business with this unethical dealership!!!! More

We just bought our first new car, a 2011 Jeep Cherokee, and we absolutely love the vehicle. The sales staff at Cherry Hill Dodge were very helpful. They knew about the cars they were showing us and they and we absolutely love the vehicle. The sales staff at Cherry Hill Dodge were very helpful. They knew about the cars they were showing us and they listened to what we wanted and helped us to match up with the best vehicle for us. They steered us away from paying for a lot of extras that really didn't fit with our lifestyle and needs. While we were attracted to the look of other models, they also told us how those models don't fit with our stated needs (especially needing a smooth ride to deliver our cupcakes). They were also very helpful when looking at financing options. There was the typical negotiating that comes with buying any car new or used, but I felt that they were fair and really wanted to make buying the car easy. When Geno had to involve Mike, the manager, Mike came to us rather then us having to go to another office. I got the impression from the salesmen that the powers that make the ultimate decisions about financing were not the most pleasant people to work with, but we were well insulated from having to deal with them. They spent time trying to make sure my mother was very comfortable as well while waiting. We interacted with several of the other staff who were also friendly. They got us water/drinks while we were working out the details. The guy who handles their paperwork at the end was extremely fast. There were a few items that they keep locked up and not with the cars on the lot. Geno brought those items the next day right to our door. They called a couple of days later to see if we were satisfied with our vehicle and with their service. Basically, we had a very positive experience and left feeling confident that we got the best deal for a vehicle we absolutely adore. The best business deals happen when both parties leave a little unhappy. Sure, we paid more than we would have liked, but ultimately we got an awesome vehicle. More

As a single woman, it can be very stressful to go car shopping! After doing all my on-line research, I decided I was armed and ready to go in and get the best deal possible.To my surprise, the staff at C shopping! After doing all my on-line research, I decided I was armed and ready to go in and get the best deal possible.To my surprise, the staff at Cherry Hill Dodge, were very easy to talk with. Morris Harland made me feel comfortable right from the beginning. Next, Mike Iaconi worked with me on all my specific requests until he made sure that I got the exact vehicle at the price that I wanted! There was no pressure like I have had in the past when dealing with other car dealers! The staff were friendly and professional, which made my new Jeep purchase effortless! Look no further for a great place to do business! More

Excellent service as we ordered a new 2012 Wranger Unlimited. Definitely didn't have the typical "car dealer" hassles. Great job and a pleasant negotiation. Unlimited. Definitely didn't have the typical "car dealer" hassles. Great job and a pleasant negotiation. More

This dealer took over from the place I originally bought the car which closed. I went for service a few times and wasn't thrilled with the experience. Last time was the worst. I recieved a coupon for a disc the car which closed. I went for service a few times and wasn't thrilled with the experience. Last time was the worst. I recieved a coupon for a discount on coolant changeout. I had other service items to take care of so asked for the coolant change out at the same time. The service person told me that the discount coupon I recieved "was for the radiator only and I should get the full engine coolant change", which costs 50% more. I agreed. After checkout at home I checked the receipt and the coupon for the original amount clearly stated it ws for a full engine coolant change. Can you say ripoff?They have been nickle and diming for years and it gets old fast. I now avoid any kind of service unless I absolutley have to go for a dealer repair, and will never buy a car from there, and may not even buy a Chrysler again. More

I bought my jeep from Lenihan (who I loved) and had to move over to these guys when Lenihan stopped leasing new cars to take care of my buy out. Not only did the sales men not take me seriously by not lis move over to these guys when Lenihan stopped leasing new cars to take care of my buy out. Not only did the sales men not take me seriously by not listening to what I wanted by trying to sell me new cars, they called me "hun," "babe," "sweetheart" and then got my name wrong when attempted it, they told me my car would be detailed (wasn't), gas tank filled (wasn't) and that they would call me as soon as my car was finished (didn't). Since they didn't call me to tell me my car was finished, they dropped it off (which I did appreciate) without papers to sign. Now I have to leave work (for the third time in a week) to go deal with these guys. I can't wait to NEVER work with these people again. More

This is by far the worst car experience EVER!!! This dealership is by far the most decitful place on the planet. Not only will I never recommend this place but will steer anyone away at all cost. I boug dealership is by far the most decitful place on the planet. Not only will I never recommend this place but will steer anyone away at all cost. I bought a 2005 jeep grand cherokee laredo with 50,000 miles on it and extended warranty. What a mistake that was. One week into it I had to replace the drive shaft because of a vibration forom 50 - 60 miles per hour (maybe that is why Bob never took me on the highway). The heater lights were blown out and the service 4x4 system light kept coming on. Oh yes the warranty company said they would not pay for it. One week! So here I am a year later going to have to go back into the shop for an exhuast leak between the manifold and engine!! at 60,000 miles! This is not a common thing people. The BBB will hear about this because Cherry Hill Dodge doesn't give a crap. I told upper level management when I was getting screwed by them last year but they never returned one phone call. Avoid this place at all cost!! More

i waked into the dealershipand said i hadno intention of buying a vehicle that i wanted to test drive a JEEP.they basically took my key to my vehicle and never gave it back. i did not even sign a lease but buying a vehicle that i wanted to test drive a JEEP.they basically took my key to my vehicle and never gave it back. i did not even sign a lease but drove off the lot with their JEEP. Morris was friendly and eager to do a deal but he and his sales manager were very misleading. i did end up leasing the JEEP 5days later and the MORONSlet me drive off the lot with no insurace. they didnt care to protect CHARLIE or their COMPANY they just wanted a deal. in these times of social media i have the ability to tell 1,000 people in like 30seconds about my experience and those dummy sales people are as bad as they get. i am in sales. those guys dont create a relationship for continued business. i drove the JEEP for days without insurance and had there been an accident CHARLIE and management would have been furious and LIABLE. i was mislead and LIED to. i love the JEEP but the experience diminished whatever fun buying a new vehicle should be. More