Cherry Hill Dodge Chrysler Jeep

Rich was really helpful with everything. The new vehicle is great!!! The price is pretty good, Bill 1 of the managers were real good as well. Rich explained everything well & was understanding with the car is great!!! The price is pretty good, Bill 1 of the managers were real good as well. Rich explained everything well & was understanding with the car I wanted and was diligent in getting me in the right car! I’m very satisfied was my 2012 300! Thanks More

Drove 1.5 hours to view new 2012 Dodge Ram 1500 Laramie from internet on Labor Day. We had searched for a specific vehicle for many weeks, and visited many dealerships in NJ and PA. George Simon was an from internet on Labor Day. We had searched for a specific vehicle for many weeks, and visited many dealerships in NJ and PA. George Simon was an absolute pleasure to work with, and explained more than any other sales rep could from all other dealerships. And he was a gentleman in every respect. The Sales Manager, Mike, also was a pleasure to deal with. Neither one made us feel pressured, and worked with us to make the deal happen. It was obvious we were serious, and they treated us with respect while providing all information that we requested. More

Took 4 weeks to finance vechicle. Had to threaten turning jeep in to get them to call financing. Bait and switch, they lie for the sale, WILL NEVER RETURN CALLS!!! EVER CHECK THEM OUT ON BBB 45+ COMPLANTS jeep in to get them to call financing. Bait and switch, they lie for the sale, WILL NEVER RETURN CALLS!!! EVER CHECK THEM OUT ON BBB 45+ COMPLANTS!!!! In 4 weeks time I COULD NOT 1) Get my salesman one time live on the phone 2) Could not get financing one time live on phone 3) wanted $6000 down on a $30,000 jeep xxx!! With a trade in. 4) THEY DO NOT CARE ABOUT THE CUSTOMER!!! AVOID AVOID AVOID bad experience, I wasted 12 hours there 4 times... GO SOMEWHERE ELSE!!!! They are extreme slime, rip off artists.... BE WARNED!!! LISTEN TO THESE REVIEWS! More

Immediately upon the showroom a Manager greeted us and asked if we needed help. At first we said no because we just wanted to look at the car that on the floor. The Manager would periodically check with asked if we needed help. At first we said no because we just wanted to look at the car that on the floor. The Manager would periodically check with us to see if we needed help and when we finally said yes he introduced us to Rich. Rich Catana is laid back and not your typical salesman. He was knowledgeable and answered our questions without looking anything up and he knew all the features of the vehicle. We took 2 different cars out to test drive and never made us feel we were wasting his time. He was friendly and put at ease immediately. When we finished the test drives he gave us privacy and let us discuss without hovering and interjecting any comments. We had to order the car and he took his time to explain all the options to see which ones we wanted. We will recommend Rich to our friends and family. We would definitely but another car from him in the future! More

Originally, I wrote the review of this dealership in the following paragraph. I am pleased to report that we were contacted the next day by the dealership and told that management had decided to honor thei following paragraph. I am pleased to report that we were contacted the next day by the dealership and told that management had decided to honor their advertised price. This has restored my faith in people. I believe this was a result of my review which brought to light the unfairness of their actions the day before. Regardless of the cause, the result was as should be. Our experience the next night was very pleasant and enjoyable. Thank you for providing such a great method for dealers to address customer issues and thanks to Cherry Hill Chrysler for showing that they are a dealer who stands by their words. We had an appointment to view a car that my husband had been talking to Lucy about numerous times. They went over the price line by line. That was sent to Mike around 9:20 am and we were given an appointment for 6:15 that day. After waiting 30 minutes to view the car and after being there for 2 hours, we were told by Mike that there was an error and they would not sell the car to us. I asked why they did not find that prior to our driving and spending 2 hours at the dealership since Mike had the information from Lucy. He said it's a busy dealership. I also said that most companies sell their merchandise at the advertised price regardless of whether or not it was a mistake. The dealership had all day to discover their "mistake" and contact us prior to our arrival that evening. My husband offered to split the error of around $700 dollars and we were also told no. I cannot understand how car dealers do not have to honor advertised prices when other companies do. They advertise falsely, or "make a mistake" and nothing happens. They just waste our time and effort. We drove an hour each way to view this car and were prepared to buy it that night. Instead, we were treated unfairly. We have been inconvenienced and denied an advertised price on a car that we wanted and the dealership suffers no ill effects whatsoever. I find this to be unfair. I would not recommend this dealership to anyone. More