Cherokee County Nissan

I called to make an appointment, I spoke with a very nice young lady and gave her the list of issues. I dropped my car off on Monday 8/4 evening for my 8:30 appointment on Tuesday 8/5. I was rudely “greeted” young lady and gave her the list of issues. I dropped my car off on Monday 8/4 evening for my 8:30 appointment on Tuesday 8/5. I was rudely “greeted” by a woman who took my keys but seemed to inconvenienced I asked for help with directions with dropping my vehicle off. I received a text saying I missed my appointment at about 10:30 on Tuesday. I called the dealership to let them know that I received that text and that they have my car and they have had my car since Monday night. The rude lady I gave my keys and name to didn’t pass them on as she said she would. The person I spoke with reassured me that they would find my car and start evaluating it. Then Wednesday came around and I never received a phone call. I had to call. They said that the battery was bad and asked if I wanted to buy another one. I had told them that the sticker on the battery said that I was still in warranty and it should be replaced for free. The gentleman on the phone laughed and said that I was correct and that they were going to put a battery in it and that I was good to come right then and there to pick it up. Before hanging up I asked if the window was working because that was one of the issues I had called out originally the gentleman said yes it’s good to go. I take an Uber to the dealership to pick up my vehicle and it was not fixed. They tell me that they need to keep it another day then I have to come back, so I called another ride to come get me. The next day I don’t receive a phone call so I call them at almost 4 PM asking for an update. They tell me that the battery issue blew the motor in the window and that they had to order part. I then ask them if they can provide a rental car and they said that’s fine and told me to come up to the dealership to get it. I picked up the rental car Wednesday evening Thursday comes around. I don’t hear anything Friday comes around and still don’t hear anything. I called the dealership and ask them if the vehicle is ready they said yes I go pick up the vehicle. everything seems to be working fine, but when I looked underneath the hood, they put a old battery in it with expiration date of the current year. The battery that I had previously had in there had a warranty until the end of 2026 so now I have to call the dealership again and have them give me a battery with a warranty on it just in case it fails again, causing an electrical issue. There was poor communication and a lot of run around. if I didn’t know more about cars I would’ve not thought to look at the battery warranty date. More

All questions answered, fastest I have ever bought a car. Great test drive and salesperson (Joe) Great test drive and salesperson (Joe) More

Selena was very patient with me. I was unsure of what I wanted and took many test drives. Once I fell in love with the opposite of what I came in for the price negotiation was quick I was unsure of what I wanted and took many test drives. Once I fell in love with the opposite of what I came in for the price negotiation was quick and they got me out the door with my new car faster than any dealership in the past. Great customer service. More

Amanda continues to over deliver! ! She is a knowledgeable, consummate professional who represents the Nissan brand very well!! ! She is a knowledgeable, consummate professional who represents the Nissan brand very well!! More

Jessica is great in the service department. Everything has run smoothly, will be my go to . Everything has run smoothly, will be my go to . More

I had a great experience with Robert when buying my new car. From the start, he was incredibly patient. He didn't pressure me at all when I told him I just wanted to sit in the vehicle and check it out. car. From the start, he was incredibly patient. He didn't pressure me at all when I told him I just wanted to sit in the vehicle and check it out. He was also great about following up without being pushy as we worked toward the final sale. The negotiation process was low-pressure, and the final price had no hidden fees. Robert made the whole process easy and transparent. Overall, a really pleasant experience. More

Clean, friendly, just some issues with quoted price vs final price. Also received vehicle in ok condition. final price. Also received vehicle in ok condition. More

Mac did a great job like always! I needed some more extra words, here they are! I needed some more extra words, here they are! More