Cherokee County Nissan
Holly Springs, GA
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 12:00 PM - 6:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 3:00 PM
Sunday Closed
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Everyone did a wonderful job particularly Joe Simone. Excellent customer service and beyond my expectations. Excellent customer service and beyond my expectations. More
Overall great and easy experience. Everyone was super nice and very thorough with explanations of features and additional plans/warranties. Very easy to do business here. Thank you. Everyone was super nice and very thorough with explanations of features and additional plans/warranties. Very easy to do business here. Thank you. More
I called service dept & was told to come in. Bobby assisted immediately when I arrived. My car was took in & fixed. Very happy how things went Bobby assisted immediately when I arrived. My car was took in & fixed. Very happy how things went More
I had a very pleasant experience at the dealership. Everything was handled perfectly. Thank you Everything was handled perfectly. Thank you More
Friendly,customer came first,very pleased with the service center ,repaired done in a timely manner service center ,repaired done in a timely manner More
Many customers service and customer management gaps. The 1 to 1 service rep to customer strategy only works if your service reps setup a backup if they are going to be out. Our service rep was out fo The 1 to 1 service rep to customer strategy only works if your service reps setup a backup if they are going to be out. Our service rep was out for the day and no one knew about our repair. If your technicians close out cases before your service reps communicate with the customer, you lose visibility to the ticket. This compounded with our service rep being out left another service rep scrambling to find our ticket. When we called back to check on our vehicle you had no clue where our car was or why we were getting service. You don’t get good problem statement and/or clarity problem statements. Your service rep called us back and communicated there was no problem found and told us to come pick up our car. We had to reexplain the issue for you to be able to ID root cause and fix the issue. The only good part of this customer experience was the second service rep Bobby, who was put in a bad situation and used good soft skills to salvage what he could. I think your service workflows need serious attention. I don’t think there is a lot of thoughtfulness put into your customer experience! More