Checkered Flag Volkswagen - Service Center

The service department is terrible. I’m active duty military and usually have my spouse bring the car for oil changes. After the 20K mile oil change the oil light started coming on befo I’m active duty military and usually have my spouse bring the car for oil changes. After the 20K mile oil change the oil light started coming on before the next oil change. By the 40K oil change the oil light was still coming on and we made an appointment and was told the engine was leaking oil and we could pay out of pocket for repairs on a car that was under warranty. Then we were informed the part needed to fix the car was on back order and they couldn’t give an estimated time but would call when the dealership had one. The service guy called and said it was a manufacturer defect and the dealership would pay to fix it. My spouse and myself took a trip to move our daughter and half way to Alabama the oil light was on and the car was leaking almost as fast as you could put it in. It took 6 of the 5 quarts oil jugs to get the car back to VA. My spouse called the dealership and was told to bring the car in and they would provide her a loaner car. My spouse took the car to the dealership and was told they didn’t have the part to fix the car and they couldn’t give her a loaner car. She was then told she could call the company and see when the part would be available to the dealership. She called and was told they couldn’t tell her anything. Our car is sitting at the dealership my spouse had to get an Uber home and still no clue when the part or car will be fixed. I have worked customer service for 30 years and this is by far the worse I have been part of. My spouse told the service department the car was leaking oil after 20K miles and was treated like she didn’t have a clue what she was talking about. This was the first Volkswagen I have owned and I will never buy another one and I definitely wouldn’t recommend this dealership to anyone in the military that deploys and spouse helps to get the oil change in the car to be treated like this way. More

My 2011 Volkswagen CC in for timing chain tensioner to be looked at sounds like diesel motor when warmed up they said there is nothing wrong with it and brought it to another mechanic and he told me that it looked at sounds like diesel motor when warmed up they said there is nothing wrong with it and brought it to another mechanic and he told me that it has to be changed before it causes catastrophic failure More

Best dealership experience...ever I've owned VWs, Audis, and Volvos. You'd expect the experience at the Audi and Volvo dealerships to be "better" than at VW but you haven't been to Ch I've owned VWs, Audis, and Volvos. You'd expect the experience at the Audi and Volvo dealerships to be "better" than at VW but you haven't been to Checkered Flag. Krystl Stern and the other service writers are absolutely the best in the Hampton Roads area. I love the fact that they verify that you know the cost before they start the repairs. I'm always treated with respect and have never felt like I'm being taken advantage of. Highly recommend Checkered Flag VW. More

Unexpected Service Need Derek, my service writier bailed me out big time. Lights came on and bells started ringing and Derek worked me in with no appointment to see what the Derek, my service writier bailed me out big time. Lights came on and bells started ringing and Derek worked me in with no appointment to see what the issue was. He arranged the shuttle, kept me informed throughout the day, arranged transportation back to the dealership to pick up my car and got me on my way. He ALWAYS does a great job. He's my go-to guy at Checkered Flag Volkswagen service. He just gets it done! More

Great Service Experience I was able to quickly get an appointment. All went very smooth at check in, with the shuttle back to my office and at pick up. They even washed my c I was able to quickly get an appointment. All went very smooth at check in, with the shuttle back to my office and at pick up. They even washed my car! More

VW GTI 10,000 Mile Service The Checked Flag Volkswagen dealership took great care of my VW with awesome customer service! Special thanks to the service workers and Chassidy for The Checked Flag Volkswagen dealership took great care of my VW with awesome customer service! Special thanks to the service workers and Chassidy for making this appointment happen! More

Awesome customer service Every time I go to the dealership, everyone has the best customer service and is always willing to go above and beyond! Sarrah was fantastic to work w Every time I go to the dealership, everyone has the best customer service and is always willing to go above and beyond! Sarrah was fantastic to work with!!! More

Fantastic! As always I’ve been going to this dealership for years. Service from everyone that works there is always fantastic. They take care of me and always keep things I’ve been going to this dealership for years. Service from everyone that works there is always fantastic. They take care of me and always keep things honest. I respect that! More

Excellent Service Chassidy is the ultimate “fixer”. Top notch concierge car service. Accommodating, empathetic and truly cares about your needs. This alone would make m Chassidy is the ultimate “fixer”. Top notch concierge car service. Accommodating, empathetic and truly cares about your needs. This alone would make me buy again from Checkered Flag VW More

CPO Passet Sale My misfortune.... I had to get another car due to my car accident.. I got up with your dealership and met your sales staff. I met Everett and inform My misfortune.... I had to get another car due to my car accident.. I got up with your dealership and met your sales staff. I met Everett and inform of my selection and specific budget. So he kept me inform of any vehicles, and on 30 Nov. He mentioned to come in and see a selection of a vehicle. So I drove it and looked it over and arranged tp purchase. He was there from the beginning to the service. The service manager Krystal had the ordered part had and even though I arrived at nearly 30 minutes. still managed to have the part installed. They ensure my concerns and little issues were resolved. Ty . More