Checkered Flag Volkswagen - Service Center
Virginia Beach, VA
31 Reviews of Checkered Flag Volkswagen - Service Center
The service department is terrible. I’m active duty military and usually have my spouse bring the car for oil changes. After the 20K mile oil change the oil light started coming on befo I’m active duty military and usually have my spouse bring the car for oil changes. After the 20K mile oil change the oil light started coming on before the next oil change. By the 40K oil change the oil light was still coming on and we made an appointment and was told the engine was leaking oil and we could pay out of pocket for repairs on a car that was under warranty. Then we were informed the part needed to fix the car was on back order and they couldn’t give an estimated time but would call when the dealership had one. The service guy called and said it was a manufacturer defect and the dealership would pay to fix it. My spouse and myself took a trip to move our daughter and half way to Alabama the oil light was on and the car was leaking almost as fast as you could put it in. It took 6 of the 5 quarts oil jugs to get the car back to VA. My spouse called the dealership and was told to bring the car in and they would provide her a loaner car. My spouse took the car to the dealership and was told they didn’t have the part to fix the car and they couldn’t give her a loaner car. She was then told she could call the company and see when the part would be available to the dealership. She called and was told they couldn’t tell her anything. Our car is sitting at the dealership my spouse had to get an Uber home and still no clue when the part or car will be fixed. I have worked customer service for 30 years and this is by far the worse I have been part of. My spouse told the service department the car was leaking oil after 20K miles and was treated like she didn’t have a clue what she was talking about. This was the first Volkswagen I have owned and I will never buy another one and I definitely wouldn’t recommend this dealership to anyone in the military that deploys and spouse helps to get the oil change in the car to be treated like this way. More
Double check everything! They actually have no clue what they are doing over in the service department. Quoted a coolant pump replacement for free covered under a warranty They actually have no clue what they are doing over in the service department. Quoted a coolant pump replacement for free covered under a warranty extension? Awesome, scheduled an appointment the next day for a month in advance and emailed my service advisor, Roland, to let him know I scheduled. He said "It's fine just ask for me when you get in, and I will take care of you." I arrived Friday night after work driving 30 minutes out of my war in a gas crisis and organized a ride home. Walked in and was told "we don't do these on Saturdays this is an all day job but since you have the very first 7AM appointment Saturday we will do our best to get it to you before Monday." I said ok that works thank for fitting me in and this is covered under a warranty extension right? Derek said no that expired a long time ago this is $1,200! I said I have a paper quote saying this is entirely free and was basically told that's my problem. I said, I just won't do it then and wasn't even apologized to. Roland comes over and looks at the computer all puzzled and Derek points to the information saying it's apparently expired and then they blame the technician. They do this all the time, they have a $89.95 oil and filter change special but then charge you $47.18 for the oil, filter, washer, and apparently a new oil pan bolt. Making the oil change $137! Don't trust anything they say, if it's expensive get a second opinion, and get it all in writing even though it doesn't mean anything. I needed 4 new tire, an alignment, control arm bushings, and a new key and they won't be writing any of it up now. Good job guys! More
My 2011 Volkswagen CC in for timing chain tensioner to be looked at sounds like diesel motor when warmed up they said there is nothing wrong with it and brought it to another mechanic and he told me that it looked at sounds like diesel motor when warmed up they said there is nothing wrong with it and brought it to another mechanic and he told me that it has to be changed before it causes catastrophic failure More
Best dealership experience...ever I've owned VWs, Audis, and Volvos. You'd expect the experience at the Audi and Volvo dealerships to be "better" than at VW but you haven't been to Ch I've owned VWs, Audis, and Volvos. You'd expect the experience at the Audi and Volvo dealerships to be "better" than at VW but you haven't been to Checkered Flag. Krystl Stern and the other service writers are absolutely the best in the Hampton Roads area. I love the fact that they verify that you know the cost before they start the repairs. I'm always treated with respect and have never felt like I'm being taken advantage of. Highly recommend Checkered Flag VW. More
Unexpected Service Need Derek, my service writier bailed me out big time. Lights came on and bells started ringing and Derek worked me in with no appointment to see what the Derek, my service writier bailed me out big time. Lights came on and bells started ringing and Derek worked me in with no appointment to see what the issue was. He arranged the shuttle, kept me informed throughout the day, arranged transportation back to the dealership to pick up my car and got me on my way. He ALWAYS does a great job. He's my go-to guy at Checkered Flag Volkswagen service. He just gets it done! More
Great Service Experience I was able to quickly get an appointment. All went very smooth at check in, with the shuttle back to my office and at pick up. They even washed my c I was able to quickly get an appointment. All went very smooth at check in, with the shuttle back to my office and at pick up. They even washed my car! More
VW GTI 10,000 Mile Service The Checked Flag Volkswagen dealership took great care of my VW with awesome customer service! Special thanks to the service workers and Chassidy for The Checked Flag Volkswagen dealership took great care of my VW with awesome customer service! Special thanks to the service workers and Chassidy for making this appointment happen! More
Awesome customer service Every time I go to the dealership, everyone has the best customer service and is always willing to go above and beyond! Sarrah was fantastic to work w Every time I go to the dealership, everyone has the best customer service and is always willing to go above and beyond! Sarrah was fantastic to work with!!! More
Fantastic! As always I’ve been going to this dealership for years. Service from everyone that works there is always fantastic. They take care of me and always keep things I’ve been going to this dealership for years. Service from everyone that works there is always fantastic. They take care of me and always keep things honest. I respect that! More
Excellent Service Chassidy is the ultimate “fixer”. Top notch concierge car service. Accommodating, empathetic and truly cares about your needs. This alone would make m Chassidy is the ultimate “fixer”. Top notch concierge car service. Accommodating, empathetic and truly cares about your needs. This alone would make me buy again from Checkered Flag VW More