Checkered Flag Volkswagen

I loved it!! Britt did an excellent job and would definitely recommend another buyer to her and the dealership. The dealership was very clean and organized, everyo Britt did an excellent job and would definitely recommend another buyer to her and the dealership. The dealership was very clean and organized, everyone worked as a team to get me what I need and I enjoyed my experience with Checkered Flag Volkswagen! More

Amazing Staff! My wife and I leased a brand new Passat from Checkered Flag. We were definitely surprised by the customer service provided from everyone we encountere My wife and I leased a brand new Passat from Checkered Flag. We were definitely surprised by the customer service provided from everyone we encountered at this dealership. Britt, Doug, and a few others helped us out and they were nothing short of amazing! My wife had trouble driving a manual car, so they went out of their way to give us a loaner vehicle so she could learn. They also allowed us to use an automatic on a few occasions as well. They made the process as easy as possible and they were very straight forward about it. No gimmicks, and everything was explained up front, before signing. They truly went above and beyond to help us. We will more than likely be repeat customers after this wonderful experience! More

Excellent Customer Service That Didn't Sway One Bit! Britt was very patient with me as we went through an extremely unusual situation. I left Checkered Flag Volkswagen in a new 2015 Wolfsburg Passat, and Britt was very patient with me as we went through an extremely unusual situation. I left Checkered Flag Volkswagen in a new 2015 Wolfsburg Passat, and experienced the best customer service, ever! The VW dealership located in Chesapeake, VA, is incapable of even comprehending the level of customer satisfaction that Checkered Flag Volkswagen takes uncompromisable pride, in providing to their clients! More

Broken part I showed up at 5pm on a Friday with my car towed for a broken Hilary at part service and Robert at installation did a great job. Robert offered to s I showed up at 5pm on a Friday with my car towed for a broken Hilary at part service and Robert at installation did a great job. Robert offered to stay longer as I needed to leave early the next day. He quoted me a time of 6:30pm and the car was ready at 6:25pm. More

love this dealership I have never seen or experienced such a transparent and smooth car purchasing experience in my life. My sales person K.P was awesome he is patient and I have never seen or experienced such a transparent and smooth car purchasing experience in my life. My sales person K.P was awesome he is patient and listens, he will take care of you down to the very end..I came In with all odds against me and these guys handled business. They spoil you, after buying from them you will never ever go anywhere else to purchase a vehicle. Ask for K.P when you go he is unbelievably awesome. More

Hoping for improvement Went to Checkered Flag VW for a second car. This would be my 3rd car from a Checkered Flag dealership (1 car from BMW then after kids went to VW) No Went to Checkered Flag VW for a second car. This would be my 3rd car from a Checkered Flag dealership (1 car from BMW then after kids went to VW) Now let me preface this with the fact that I just got off the phone with the GM Todd Collins. My experience was straight out of a National Lampoon movie. Not even worth going into too much detail-the sum of it being pure aggravation at the fact that my car search extended to Maryland?! A misquote of a rebate (it didn't exist), a service plan change to the leasing program I wasn't made aware of until signing time (what was included in my 2013 lease now had to be purchased), and the fact I had to turn around halfway home and RESIGN paperwork because the price quoted by salesperson was WRONG. Mr. Collins assured me this was an isolated incident and the salesperson was not even employed with them any longer. Seems I got the "one guy" that shouldn't have sold me the car. Giving 3 stars because Brian and Aran went out of their way with their time in answering questions and clearing up some things. I want to turn in the 2013 in the next year so lets hope the next salesperson likes his job. Mr. Collins listened to my story and let me "get it out" and offered to personally suggest the next sales person. Hopeful for the experience from the 1st 2 cars when I return and that the last was just a bad dream! More

My awesome experience! When i had got into an accident and my 2011 jetta was totaled, i emailed Harvey at the Va Beach location. Not only did he respond in a timely manner, When i had got into an accident and my 2011 jetta was totaled, i emailed Harvey at the Va Beach location. Not only did he respond in a timely manner, but he found my previously owned 2013 Jetta within a few hours. We met the same day, and they delivered my car almost shiny and new. My experience overall was fantastic. I would definently recomment their sales and service over any dealer in the area. Thank you so much!! Nancy Cornell More

nothing like charging double for parts Had horrible experiences in the past but decided to give them a third chance. Came in to get a state inspection and was told my wiper blades were bad Had horrible experiences in the past but decided to give them a third chance. Came in to get a state inspection and was told my wiper blades were bad. The dealership wanted to charge twice what every other car parts place was. I looked up part numbers online and checked with the parts department and purchased a pair and brought them in. Amazingly enough they weren't the right blades. Will be driving over an hour away to Southern VW for all my future services. More