Checkered Flag Volkswagen

The service department is terrible. I’m active duty military and usually have my spouse bring the car for oil changes. After the 20K mile oil change the oil light started coming on befo I’m active duty military and usually have my spouse bring the car for oil changes. After the 20K mile oil change the oil light started coming on before the next oil change. By the 40K oil change the oil light was still coming on and we made an appointment and was told the engine was leaking oil and we could pay out of pocket for repairs on a car that was under warranty. Then we were informed the part needed to fix the car was on back order and they couldn’t give an estimated time but would call when the dealership had one. The service guy called and said it was a manufacturer defect and the dealership would pay to fix it. My spouse and myself took a trip to move our daughter and half way to Alabama the oil light was on and the car was leaking almost as fast as you could put it in. It took 6 of the 5 quarts oil jugs to get the car back to VA. My spouse called the dealership and was told to bring the car in and they would provide her a loaner car. My spouse took the car to the dealership and was told they didn’t have the part to fix the car and they couldn’t give her a loaner car. She was then told she could call the company and see when the part would be available to the dealership. She called and was told they couldn’t tell her anything. Our car is sitting at the dealership my spouse had to get an Uber home and still no clue when the part or car will be fixed. I have worked customer service for 30 years and this is by far the worse I have been part of. My spouse told the service department the car was leaking oil after 20K miles and was treated like she didn’t have a clue what she was talking about. This was the first Volkswagen I have owned and I will never buy another one and I definitely wouldn’t recommend this dealership to anyone in the military that deploys and spouse helps to get the oil change in the car to be treated like this way. More

This dealership goes above and beyond to assist our Military customers here at OMSC! Dana Cuenca is very personable, and kind! 10/10! :) Military customers here at OMSC! Dana Cuenca is very personable, and kind! 10/10! :) More

My Sales Rep Alli, she is so organize, know her job, very nice and very helpful. We trade my VW to Toyota and she is there with us from the beginning until the end of transaction. After the deal is done she nice and very helpful. We trade my VW to Toyota and she is there with us from the beginning until the end of transaction. After the deal is done she still checkung on us if we need anything else. Keep up a hreat job Alli!!!thank you for all your help. More

My experience with this dealership was great. My salesperson Sterling Washinton was above and beyond the expectation. He was extremely knowledgeable about the product, very courteous and true gen My salesperson Sterling Washinton was above and beyond the expectation. He was extremely knowledgeable about the product, very courteous and true gentleman. He made the process very smooth and I look forward to working him in the future More

Mr. Scott Cust did an excellent job with customer service. I had an awesome experience today at Checkered Flag Volkswagen. Everyone that I came in contact with was very nice. I was very excited abou service. I had an awesome experience today at Checkered Flag Volkswagen. Everyone that I came in contact with was very nice. I was very excited about my purchase. Scott really went out his way to make sure I had information concerning the SUV and did great videos as well... I would highly recommend Scott Cust to anyone who is looking for a great salesperson that will guide every step of the way for a successful purchase. More

Terrible experience with management and flabbergasted with their email response. I purchased a vehicle from dealership on the Saturday for full MRSP and their website had a discounted price for the same with their email response. I purchased a vehicle from dealership on the Saturday for full MRSP and their website had a discounted price for the same vehicle, identical VIN number. On the Monday i called the sales consultant and informed him of the price difference and was told that they would get back to me. Waited till Thursday only to be told that if I informed them sooner then they would of refunded me the difference. As a servicemen I will not support this dealership in the future or recommend them, they have really put me of the brand. More

VW Virginia Beach. I'm grateful to Nick and the team the manager the sales team the service team and everybody else and Volkswagen these guys are awesome I trust them w I'm grateful to Nick and the team the manager the sales team the service team and everybody else and Volkswagen these guys are awesome I trust them with anybody else who wants to get a Volkswagen 100% .not I'm from South Africa never before I've ever Received the best top notch customer service with my financial advisors at VW GTI..no more words.rathar that I can tell you that for sure, I'm grateful and thank you. More

Linda is hands down the best salesperson on the east coast she was able to get me in a good reliable vehicle and helped and met all my needs. I thought I wouldn’t be able too get a vehicle but she made coast she was able to get me in a good reliable vehicle and helped and met all my needs. I thought I wouldn’t be able too get a vehicle but she made things work and also went above and beyond with everything. If your looking for a car your doing it wrong if you don’t at least sit down with her and let her help you out if your in the area. Makes car shopping 100x times less stressful and is respectfully upfront and honest with everything. More

Robert & Brandon hill are amazing . Thank you for the real Ed’s and good vibes heaven sent you two are. Much love to you 2 real Ed’s and good vibes heaven sent you two are. Much love to you 2 More

Yesterday did not end ad planned.... My wife and I went to Checkered Flag Volkswagen, just to see and test drive a TAOS and TIGUAN. We were met by Aali in the parking lot, who asked if she could help. An to Checkered Flag Volkswagen, just to see and test drive a TAOS and TIGUAN. We were met by Aali in the parking lot, who asked if she could help. And she did - above and beyond expectations. Her knowledge of the cars and her ability to answer all of our questions made us both leave with an new TIGUAN and a gut feeling, that we were heard. I can only say, that if if were not for Aali, we might have left without a car... I can only appreciate her effort and true-to-customer service. A BIG WELL DONE from us....and our daughter who now will hunt down various sushi-places in Virginia Beach... More