Checkered Flag Hyundai World

Demaro was prompt with replying to all my random questions. the process was all pretty much done remotely, so all I needed to to was wait to be picked up and sign a few documents. then drove off. I questions. the process was all pretty much done remotely, so all I needed to to was wait to be picked up and sign a few documents. then drove off. I probably spent more time setting up the car than I did filling out forms. More

My visit at this dealership was simply AWESOME! Mr. Bobby Frison was fantastic; his professionalism, attention to detail, positive attitude along with his welcoming spirit and great customer servi Mr. Bobby Frison was fantastic; his professionalism, attention to detail, positive attitude along with his welcoming spirit and great customer service skills reflected very well on the dealership of Checkered Flag Hyundai World!! Hire more people like him! More

Rich was easy to work with and very knowledgeable about our Santa Cruz we purchased and took his time to explain in detail how to operate all of the new features. He even made the experience fun! our Santa Cruz we purchased and took his time to explain in detail how to operate all of the new features. He even made the experience fun! More

I need help…We purchased a 2022 GV70 from Checkered Flag Genesis, Virginia Beach, VA on April 25, 2022. The same week when my husband washed the vehicle he noticed 4 spots that looked as if the clear coat h Genesis, Virginia Beach, VA on April 25, 2022. The same week when my husband washed the vehicle he noticed 4 spots that looked as if the clear coat had been rubbed off. He called the dealer and they said, “we didn’t do it, but bring it over so we can see it.” He drove the hour back to Virginia Beach and they scheduled the vehicle to be fixed on May 25th. He took it back on May 25th. They said they were able to ”buff it out”. They still have this vehicle and when he called today, no one knew anything about it and the person who was handling the repair was no longer there. We have a registration and title, but no vehicle to match either! SERIOUSLY, this has become very frustrating. Can someone HELP? UPDATE: Yet another day with them not calling or doing anything to get our vehicle back to us!! This is now 15 days to “buff” 4 factory defects out of the paint. Ashley, manager of service said she would call us today when she had arrangements made to get us our vehicle. NO CALL FROM ASHLEY!! General Manager was in his office, knew I was asking for him and wouldn’t answer the phone…hmmm…Wonder how good it’s gonna look having an old lady picketing the dealership? UPDATE: Ashley Hunt, Service Manager, said she would call this morning (6/9/22) to tell be when they would be bringing the car back. Naturally, 9:30 a.m. as I sit home waiting for her call, she hasn't called...nor will she answer the phone. I will continue to update this fiasco...Please save yourself my frustrations and buy elsewhere...they don't care once they have your money. More

I had to return my 2022 GV70 to the dealership to have a paint correction done on four spots which apparently had been compounded, by someone, in an effort to remove four problem areas in the paint. I was t paint correction done on four spots which apparently had been compounded, by someone, in an effort to remove four problem areas in the paint. I was told it would take a couple days. Last Monday, 5 days after taking the car in, Rene from the service dept. called to say the car would be brought to me Tues. and the loaner picked up. I waited all day. NO call, NO email, NO returned vehicle. I called Wednesday and spoke with Rene. He had to send the car back to the repair shop to do further correction. He would call me to let me know the status. Today, Friday two days later and still NO call, email, contact in any way. This is for 4 spots in the paint. NOT for parts. Not for frame damage or body damage. 4 spots in the paint. I am having serious problems with understanding. Is there someone at this dealership that cares enough about their customers to please explain WHY it should take 14 days to buff out 4 spots in the paint? Has the dealership damaged the vehicle to the point where they are sure I will be seriously concerned with what should have been a VERY easy correction? The question remains because no one will call and inform. How does a dealership remain in business with this total lack of concern for customer service? More

Top level service. Made it very easy to purchase my vehicle. I will be back. Made it very easy to purchase my vehicle. I will be back. More

We went with a friend to look at a new car for her. I inquired about the Kona. Demario helped all three of us! I have to tell you that I absolutely despise the car-buying experience, but Demario was I inquired about the Kona. Demario helped all three of us! I have to tell you that I absolutely despise the car-buying experience, but Demario was (is) the BEST!! I’m also very impressed with the way this dealership makes the experience “not dreadful”. You guys rock and I highly recommend Checkered Flag and Demario. Keep up the great work! More

The dealership was low key but professional and knowledgeable. Everyone was friendly and helpful, taking the time to explain everything and answer all questions. knowledgeable. Everyone was friendly and helpful, taking the time to explain everything and answer all questions. More

What I liked about my experience was the simplicity of the whole process. A simple phone call to explain what I was looking for and Mr. Washington took care of the rest. It’s scary being first time buyer the whole process. A simple phone call to explain what I was looking for and Mr. Washington took care of the rest. It’s scary being first time buyers. It can really stress a person out trying to do everything right on the first try but with Mr. Washington I know our backs were covered. Thank you Mr. Tommy Washington for making this experience a good one. Also thank you Checkered Flag for accommodating to us. Definitely 10/10!!! More