Checkered Flag Honda - Service Center

I recently moved to Virginia; I had a great experience with my last Honda dealership. I checked the reviews on Checkered Flag before going in; they were mixed, but I hoped for the best. I was disappointed with my last Honda dealership. I checked the reviews on Checkered Flag before going in; they were mixed, but I hoped for the best. I was disappointed; I left the dealership flabbergasted by the whole experience. Since I just moved to Virginia, I needed a state inspection; I also mentioned that my check engine light was on, probably due to the gas cap – I just wanted them to check on it and reset the indicator light. My last dealership just did $2K+ of scheduled maintenance on my car the month before, so I knew everything on the car was up-to-date. I waited for 2 hours before I heard anything about my car (I ended up waiting almost 3.5 hours total!) When they came to me, they proposed $2,500 worth of repairs. I was shocked! For my inspection, they pointed to a very, very small tear in my left windshield wiper and said it needed to be replaced to pass inspection – the cost: $26 for a left windshield wiper! I felt taken hostage. They also charged me $120 for checking on my indicator light and telling me what I already suspected – it was likely due to a loose gas cap. The total bill: $169. All for waiting 3.5 hours, getting 1 wiper blade replaced (which took almost an hour after I approved the repair!), and getting a sales pitch for $2500 more worth of repairs (some of which had just been done by another Honda dealership a month or so before!) It's a "soft" sales pitch where they "walk you through" areas where your car "failed" a "diagnostic" test. If you want to wait a long time, be sold repairs you don't need, and pay quadruple for basic parts like windshield wipers, then this is your place. As someone who is new to the Hampton Roads area – and who is about to purchase a new Honda – I will not be doing any more business with Checkered Flag Honda. I will gladly drive a little further for honest, reputable service. My final bill: $169. I told the representative how thoroughly disappointed I felt about my experience – to his credit, he reduced the price to $99 (and an admission to the gross overcharge of the original price, in my opinion). I never have written an online review before, and I am not one to complain or be demanding. I just have never have been so disappointed by a business like I was today. Frankly, the whole experience took me completely off guard. I've had my car serviced at other Honda dealerships, and I have had great service and great experiences. I am a loyal Honda owner; and plan to keep buying Hondas based on my experience. I just plan to purchase my next Honda – and have it serviced – at another dealership. It cost me $99 to learn not to stop by for a state inspection or have my car serviced here; hopefully this review can save you the time and money. More

I have been dealing with Checker Flag Honda since 2008. My sales associate was very good. He did not hassle and was very helpful and patient. But, services is where I have my issues. Customer services is h My sales associate was very good. He did not hassle and was very helpful and patient. But, services is where I have my issues. Customer services is horrible. When I walk in on numerous occasions they don't speak, and when you walk to the desk they're not quick to help you or at least tell you that an representative will be with you. They do not even acknowledge you and you can be standing while they take calls or on the computer or talking. And, when they finally get to you they recommend the highest price products. I have both two cars from Checker Flag Honda, but this will probably be the last time I deal with them mainly because of customer services. I can't see where it's a benefit to being a value Honda owner and not getting any special deals or getting your car service at Checker Flag Honda on Virginia Beach Blvd. For example, Priority Honda gives lifetime free oil changes as a promotion. I will do my research the next time I purchase a new car. More

these people don't know how to behave with a customer...don't take responsibility for their mistakes with servicing or repair..this will be the last place i would go to buy a car customer...don't take responsibility for their mistakes with servicing or repair..this will be the last place i would go to buy a car More

Scott went above and beyond the call in all arenas pertaining to the choice and acquisition of my Honda Accord. He attended to all details flawlessly and with noteworthy efficiency. In all of my car pertaining to the choice and acquisition of my Honda Accord. He attended to all details flawlessly and with noteworthy efficiency. In all of my car buying experience [ I am over sixty ], I can truly say this transaction stands alone in a category of excellence! He is a superior salesman; any dealership would be fortunate to have him in their employ, and it goes without saying that I will highly recommend Scott Weseleskey to any friends who may be in the market. Many thanks, Scott from Veronica Kochey. More

Arived on time for appointment. Was informed that this type of work request normially done on week days. I personaly showed sevice writer the seat bottom was makeing noise when pressed down as when one i type of work request normially done on week days. I personaly showed sevice writer the seat bottom was makeing noise when pressed down as when one is getting up from seat bottom. I said may be loose bolt or clip fastneer holding the seat to the frame of the seat. There tech "noise is where lumbard making contact with inner set frame when not being used. also noticed cust has seat cover's on seat's. this can cause problem's if air bags deploy during accident". We removed seat cover's. They could have replaced the whole seat or the seat bottom; but did not make any futher try to fix. I contacted sale person and ask for follow up. Never received any results. I will not buy or use this dealer again. More