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Checkered Flag Honda - Service Center

Norfolk, VA

2.0
38 Reviews

38 Reviews of Checkered Flag Honda - Service Center

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July 18, 2017

Friendly Experience Just purchased a 2017 HR-V from Nate Allen, made me feel important and tended to my requests with no hesitations. Recommend him to anyone More

by Deborah Driskell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate Allen
Jul 20, 2017 -

Checkered Flag Honda responded

Hi Deborah, thank you so much for this amazing review! We are glad to hear that Nate was able to help you get into a new 2017 HR-V and offer a great experience! We are extremely happy that you left satisfied and we do appreciate your business. If there's any other automotive need we can assist you with, please don't hesitate to let us know. Sincerely, Rebecca Wilson - General Manager - rcarter@checkeredflag.com

July 18, 2017

Great customer service Cristin was wonderful! She was able to help answer all of my questions and helped the process run smoothly. Had we gotten any one else we may not have More

by Cort29
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cristin Rooney, Aaron Hall
Jul 20, 2017 -

Checkered Flag Honda responded

*We appreciate the kind words, Cortney. We're excited to hear that Cristin and our team took care of you and that everything went very smoothly. We look forward to working with you again and hope that you enjoy your new vehicle! Sincerely, Rebecca Wilson - General Manager - rcarter@checkeredflag.com

May 31, 2016

Larry Brown, Excellent Service I purchased my 2015 from Larry Brown with the Simple Smart Process. Larry has helped be even after I made the purchase for service issues. More

by happy shopper
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Brown
Jun 01, 2016 -

Checkered Flag Honda responded

Thanks for your outstanding review! I'm very happy to hear that Larry was of such help to you. We strive to provide excellent customer service, and we're glad that this was the case for you! Please let us know if there's anything else we can do for you. Best, Rebecca Wilson - General Manager - rcarter@checkeredflag.com

April 18, 2016

Service I recently took my boyfriends car who we bought from Larry brown. The service tech was a little confused about the cost of our service and Larry came More

by why123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Brown
Apr 20, 2016 -

Checkered Flag Honda responded

Hi and thanks for your kind words! We appreciate Larry as well as the rest of our staff and we are thrilled that they have taken care of you and accommodated your needs. We strive to keep our guests satisfied and we're very happy to hear that this was achieved with you. Thank you again! Best, Rebecca Wilson - General Manager - rcarter@checkeredflag.com

April 09, 2016

Recall for Honda Odyssey 11-14 We made an appointment, but come to the place and had to wait a long time to even get someone to asked what we're hear for. When someone finally came, More

by Unsatisfied customer
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Shannon Coburn
Apr 18, 2016 -

Checkered Flag Honda responded

I am sorry to hear about your visit. The behavior you described does not align with our team's values, and I would sincerely appreciate the opportunity to learn more about your experience and address this situation as soon as possible. Please contact me at your earliest convenience. Sincerely, Rebecca Wilson - General Manager - rcarter@checkeredflag.com

March 22, 2016

Checkered Flag Honda Mr Dave Brown and Carl Dyson are the best not only in motor business, but treating customers with respect and dignity.... Period!. Never felt at home More

by Chela
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Dave Brown
Mar 23, 2016 -

Checkered Flag Honda responded

Thank you for leaving us this great review, Chela. We are very happy to hear that we could be so helpful during your recent visit with us. We appreciate your recommendation as well. We look forward to seeing you back again in the future! Take care. Sincerely, Rebecca Wilson - General Manager - rcarter@checkeredflag.com

December 10, 2015

Larry Brown Rocks! Good Morning, I just wanted to express my gratitude for Larry Brown. I bought a 2013 Hyundai Accent from Larry in 2013 and even though he has moved o More

by MissWilder1989
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Brown
Dec 14, 2015 -

Checkered Flag Honda responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It is great to hear that Larry was able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there is anything else we can do for you. And don't forget to take advantage of our exclusive coupons by following us on Facebook. Sincerely, Rebecca Wilson - General Manager - rcarter@checkeredflag.com

November 13, 2015

Super Awesome!! Larry Brown Larry Brown provided. SUPERB customer service to both me and my husband. He is a top notch Product Specialist who cared in seeing that Honda met all o More

by JD Cross
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Brown, Ryanna McAfee
Nov 17, 2015 -

Checkered Flag Honda responded

Thank you for providing us with feedback regarding your visit, JD! Larry and Ryanna are wholly devoted to the success of our guests’ experiences and we are both lucky and proud to have them on our team. We appreciate all of your kind remarks and thank you again. We look forward to seeing you again and hope that you enjoy your brand new 2015 Honda CRV! Best, Rebecca Wilson - General Manager - rcarter@checkeredflag.com

November 13, 2015

Awesome Larry Brown We went in for an oil change and left with a new car!! Ryanne set an appointment with Larry Brown during our maintenance appointment at Checkered Flag More

by Bill J
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brendan Powell, Larry Brown, Ryanna McAfee
Nov 17, 2015 -

Checkered Flag Honda responded

Hi Bill, thank you for writing about your visit with us, and congratulations on your new 2015 CRV EXL! Larry is an asset to Checkered Flag Honda, and it is encouraging to hear he impressed you. We'll be sure to pass your thanks on to him. We look forward to seeing you back again in the future! Take care. Best, Rebecca Wilson - General Manager - rcarter@checkeredflag.com

November 13, 2015

Don't go here for service! I put my car in to the shop at 9am because I had an appointment... How is it that I can make an appointment and it not even go into the shop until 2:3 More

by rock_gurl00
Recommend Dealer
No
Employees Worked With
I don't remember
Nov 28, 2015 -

Checkered Flag Honda responded

I'm sorry to hear about your visit with us. While the situation you described would certainly cause anyone to become upset, I assure you that it’s not the typical customer experience here at our dealership. I encourage you to give me a call to discuss this matter further and hopefully repair our business relationship. I look forward to hearing from you. Sincerely, Rebecca Wilson - General Manager - rcarter@checkeredflag.com