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Checkered Flag Honda - Service Center

Norfolk, VA

2.0
38 Reviews

38 Reviews of Checkered Flag Honda - Service Center

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September 01, 2021

2019 Honda Accord Hybrid1. Over charged from original 2019 Honda Accord Hybrid 1. Over charged from original quote on transmission service by $80. 2. Did not perform 32 point inspection with oil change. More

by djhte70
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service Advisor
Sep 02, 2021 -

Checkered Flag Honda responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Amanda Haslett - Service Manager - amanda.hayslett@checkeredflag.com

Sep 03, 2021 -

djhte70 responded

Hello Mrs Hayslett, what can I do for you?

May 13, 2021

I purchased a vehicle at this location and have only purchased tires and most maintenance at this location. I went for an oil change and found out the last time I purchased tires 3 out of 4 were install More

by DW
Recommend Dealer
No
Employees Worked With
Janell Boone Rebecca Wilson
February 19, 2021

David Brown our service advise was professional. He provided us with a list of needed repairs and explained why and Randy Beasley performed work. It was done accurately and in a timely manner. My hus More

by Valentine
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Randy Beasley
Feb 24, 2021 -

Checkered Flag Honda responded

We wanted to take a moment to let you know that we appreciate your business and your kind words on behalf of our team. It’s important that when our customers drop their vehicle off with us, they’re given the transparent and trustworthy service we know they deserve. We hope that if there’s anything else you need, you won’t hesitate to let us know. Sincerely, Rebecca Wilson - General Manager - rcarter@checkeredflag.com

January 24, 2021

My key fob was lost a couple of years ago and after putting it off we decided to purchase a new key fob. That required the vehicle being brought in and having the old AND the new FOB. You service advis More

by Ronald W Clark
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Janel Boone
Jan 27, 2021 -

Checkered Flag Honda responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Rebecca Wilson - General Manager - rcarter@checkeredflag.com

January 23, 2020

On Jan 22, 2020 brought my SUV in for a oil change/inspection. the wait time was extremely long. 2 Staffers handle our situation in a very professional manner. More

by sdriverkinchen
Recommend Dealer
Yes
Employees Worked With
Chastity and Tyler
Jan 29, 2020 -

Checkered Flag Honda responded

Thank you for your wonderful feedback. We always strive to meet the needs of our customers no matter the situation. Feel free to let us know if you have any questions about your vehicle. Sincerely, Rebecca Wilson - General Manager - rcarter@checkeredflag.com

January 11, 2020

Great customer service at a trusted dealership I have been taking my 2006 Honda minivan, with over 200,000 miles, to Checkered Flag Honda in Norfolk since 2013, Dave Brown is my service manager and More

by MPMP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dave Brown
Jan 14, 2020 -

Checkered Flag Honda responded

Thank you so much for your feedback as well as your loyalty. We appreciate building long term customer relationships and we truly value your business. Sincerely, Rebecca Wilson - General Manager - rcarter@checkeredflag.com

December 16, 2018

SUPER SERVICE DEPARTMENT!!! This post is to give a special shout out to Checkered Flag's Service Department! They believe in giving top quality in all they do!! Service Consultan More

by nunn1can
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
MR. CHRIS YOUNG AND TECHNICIAN RANDY BEASLEY, Clayton Morton
Dec 17, 2018 -

Checkered Flag Honda responded

First and foremost, thank you for stopping by to leave this incredible review. Our staff prides itself on providing efficient and friendly service to every customer that comes to our dealership. I'm happy to see that your visit reflects these values and that our service team assisted you in such a detailed and customized manner. Give us a call if you have any further questions! Sincerely, Rebecca Wilson - General Manager - rcarter@checkeredflag.com

March 01, 2018

Always helpful!! Nate D. Allen is always helpful no matter what. I had such a great experience buying a car it make it easy to ask for help. Nate is very friendly and More

by RunnerJodi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nate D. Allen
September 28, 2017

Short notice repair After a minor (though aggravating) accident) I wanted to get my Hond Fit returned to its original condition in as quick as time as possible. Larry too More

by Btac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Larry Brown
July 22, 2017

Nate D. Allen with excellent Service! I walked into Checkered Flag Honda assisting my friend on purchasing his first car. Nate D. Allen, approached us with confidence and honesty. On my st More

by esca92
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nate D. Allen
Jul 26, 2017 -

Checkered Flag Honda responded

Thank you for taking a moment to write about your excellent experience at our dealership! Nate is a fantastic member of our team, so it is no surprise that he gave you and your friend an efficient and pressure free car-buying experience. Congratulations on the new vehicle! Take care, and we hope to assist you again soon. Sincerely, Rebecca Wilson - General Manager - rcarter@checkeredflag.com