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Checkered Flag Honda - Service Center

Norfolk, VA

2.0
38 Reviews

38 Reviews of Checkered Flag Honda - Service Center

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January 09, 2024

I am writing this review to express my deep dissatisfaction and outrage regarding the recent service experience I encountered at Checkered Flag Honda. My 2019 Honda Civic suffered an oil leak i More

by Ronnie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Did not work with anyone listed here
Jan 11, 2024 -

Checkered Flag Honda responded

Thank you for your feedback, Ronnie. We strive for 100% customer satisfaction and it’s concerning to hear your recent service visit did not meet your expectations. Your feedback will be reviewed by our team and I encourage you to contact me at your earliest convenience to discuss this in greater detail. Sincerely, Amanda Hayslett - Service Manager - amanda.hayslett@checkeredflag.com

December 28, 2023

The worst service center. I had an appt at 7:20 with service advisor johnny landers. I called after i dropped it off and left a message to call me. no call so called again 1pm More

by intangible
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
johnny landers
Jan 02, 2024 -

Checkered Flag Honda responded

I appreciate this feedback about your experience with us. Your time is valuable to us and we strive to provide fast and competent service. Please contact me at your earliest convenience so we can discuss this further. Sincerely, Amanda Hayslett - Service Manager - amanda.hayslett@checkeredflag.com

September 14, 2023

This is the worst service I have ever seen. I will not ever do business with again Replace parts that were just done and didn’t fix it More

by Anthony
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Haley
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mechanic
Sep 14, 2023 -

Anthony responded

This cart was towed in and diagnosed at anther shop I already looked at but the shop had a better computer so they said it need programming an a module That what I had thought iWork in the shop20years ago I had replaced the push botton and they said that one was bad so the put another one in didn’t fix it then the replaced bcm and programs do not trust them take it to anther Honda shop very shady 16 days latter they take advantage of customer because they don’t think you now any thing this is the fist time I have had the shop work on I always work on my cars for 40 years save your self a headache Take it to another shop this is the worst service I have ever seen don’t trust them

Sep 18, 2023 -

Checkered Flag Honda responded

Anthony, we appreciate you sharing your feedback with us. We strive to create a positive experience for all our customers, and would appreciate the opportunity to gain more insight into your visit. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, Amanda Hayslett - Service Manager - amanda.hayslett@checkeredflag.com

June 14, 2023

They sold me a car with $5000 of repairs it needed. I was told that this car had no problems. I trusted this dealership because of the reviews, and because I didn't want to deal with other car selling More

by Laura1957
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brenden Powell
Jun 18, 2023 -

Checkered Flag Honda responded

We acknowledge your review and are currently looking into the events you’ve detailed.

March 20, 2023

This dealership service center sucks. Including management. We bought a 2022 Honda Accord Touring and sold it three months later because this service center completely dismissed rhe thre More

by teresabeverly24
Recommend Dealer
No
Employees Worked With
Amanda Hayslett
Mar 27, 2023 -

Checkered Flag Honda responded

We acknowledge your review and are currently looking into the events you’ve detailed.

January 24, 2023

Ordered parts for my Honda through their online store & the parts were supposed to arrive at my house January 23 or 24...they didn't even ship the parts till January 23, with no explanation why so late & n More

by curly
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
No
Employees Worked With
Online sales through parts department
Jan 26, 2023 -

Checkered Flag Honda responded

Thank you for taking the time to provide us with this feedback. We value hearing from our customers, and the inconvenience that occurred here at Checkered Flag Honda does not reflect our standards of customer service. If you have any questions or would care to discuss this further, please do not hesitate to contact me at your earliest convenience. Sincerely, Amanda Hayslett - Service Manager - amanda.hayslett@checkeredflag.com

October 13, 2022

Found The Best customer service Ever On October Everett Lou John Janell and Amanda All treated Me with Professional over the Top Service... Amazing Kindness From All... Lou and Service Tech management ...J More

by atheyabob
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Amanda, Janell, Everett, Lou and John in Service
Oct 18, 2022 -

Checkered Flag Honda responded

Thank you for writing this fantastic review and giving our dealership such an excellent star rating! It's great to hear we were able to go above and beyond your expectations and provide you with a memorable experience. Feel free to call or stop by if there's anything else we can do for you. Sincerely, Amanda Hayslett - Service Manager - amanda.hayslett@checkeredflag.com

September 08, 2022

Sat in checkered flags waiting room for 3. 5 hours to have my brand new 2022 looked at for 3 issues. All I can say is they suck. My son had to find and fix the issue with my seats after they sa More

by teresabeverly24
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Service Foreman, Michael, Supervisor Amanda
Sep 14, 2022 -

Checkered Flag Honda responded

We acknowledge your review and are currently looking into the events you’ve detailed.

March 31, 2022

I went in for a cranking issue repair. Then after a few hours the service writer claimed that it needed a starter AND that they also found that the timing belt was about to break. I said h More

by Tbone2550
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
I’m not even going to say
February 19, 2022

We purchased a new 2021 Honda CRV last April. The purchase process was excellent and I gave them five stars. On February 11th we had to take our car in for service because the safety drivability More

by john
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jordan
1
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