Checkered Flag Honda

Carl, was very helpful and friendly. He knew everything I asked him or quickly found the answer. Honestly if it wasn't for him personally I wouldn't have bought a car. He gave me enough space to comfortabl asked him or quickly found the answer. Honestly if it wasn't for him personally I wouldn't have bought a car. He gave me enough space to comfortably and willingly pursue my purchase. I almost signed twice somewhere else, honestly the deal wasn't even as good, but Carl definitely sold me. :) will recommend all to him! More

Al Flores at Checkered Flag Honda is the best! He is knowledgeable, courteous, and genuinely cares about his customers. I would refer anyone to him! He put my other dealership experience to shame... if knowledgeable, courteous, and genuinely cares about his customers. I would refer anyone to him! He put my other dealership experience to shame... if you know anyone in the market for a vehicle, please refer them to AL FLORES AT CHECKERED FLAG HONDA IN NORFOLK. PURCHASE EXPERIENCE: I had a 5pm appointment at a different Honda dealership in the area where I fully intended to purchase a vehicle. I had a check from my bank with 1.79% interest... but their lack of knowledge and professionalism was so bad that they convinced me not to buy a car from them. We arrived at the Checkered Flag dealership in Norfolk VA around 8pm just to take a quick look after wasting two and a half hours at another Honda dealership down the street I was pretty much over vehicle shopping for the day, but figured since we were in the area I would stop and look. Al Flores was standing outside when we arrived with a smile on his face. He greeted us immediately and asked how he could help us. I had been told to ask for Chad, so Al invited us in and offered us some Starbucks coffee while we waited...always a nice touch. Less than 2 minutes later, Al came back out and introduced us to Chad one of the Sales Managers. Chad was pleasant and told us that Al would be talking care of us and to let us know if we needed anything. Al immediately reassured me that he would take great care of me and started asking what vehicle I was interested in, make, color, etc. Al's demeanor is warm and friendly and he genuinely seemed like a nice guy. He even made us laugh which helped relieve my irritation from the other dealership. I was debating between a 2013 Honda Accord EX up to the EXL with navigation. Al checked his inventory and we stepped outside. The third car over on the lot was my top of the line pick... 2013 Accord EXL with navigation. Al opened the car and started explaining the features. The car was beautiful (besides the bird poop on the front) everything about it was the car I wanted. Al was able to answer ALL questions about the vehicle including questions that the salesperson from the last dealership was not able to answer. Once we had looked over the vehicle he asked if I wanted to take it for a test drive. I was hesitant because I was still irritated from my other experience and had made up my mind to wait another week to buy a vehicle but I agreed to test drive it because Al was so pleasant. We got on the road and Al continued to make us laugh, explain features of the vehicle and support my initial thought that he seemed to be a genuinely nice guy. Once we made it back to the dealership he asked if we wanted to look at some other vehicles or if that was the car for me. Again, that was my top pick, color and all so I said.... that's the car for me, if the price is right! We did some negotiating and came up with a more than fair price on the vehicle. Chad the manager of course was involved in that process and his service too was top notch (and the fact that he's a fellow ODU grad doesn't hurt). I am more than confident I got a great deal on my new car, and just as important as the price, Al's service is an experience I will never forget. Throughout the entire Sales process Al was funny, courteous, persuasive but not pushy, and knowledgeable about the vehicle. THE LITTLE THINGS MAKE THE DIFFERENCE! Once we settled on price, and spent another 45 minutes finalizing paperwork, warranty and financing, it was late. We were all tired, but when we stepped out of the finance office around 10:45pm there was Al...standing like a knight in shining armor! Now yes, that is his job, but he had a smile on his face, not once did he complain, and little did I know he wasn't finished yet! He walked me to my trade in vehicle to help me empty it out. Then we went to my new car where he set my seat memory for me and showed me the overall functions of the vehicle again. He asked if we had any questions. I said no because I was tired and ready to get home...by this time its 11pm on a Thursday night. My father asked about how to change the Navigation settings, etc. Al was able to update the navigation for me, and he still wanted to make sure we didn't have any other questions because he genuinely cares about his customers. I was bringing the car back in a couple days to be detailed since it was so late at night. It was time for me to leave and I was overjoyed with the entire experience with purchasing my new vehicle. Al told me to hang on just another minute and went inside. When he came back out, he had a napkin which he used to get the bird poop off the car. He said he didn't want me riding around with it. Now imagine that... 11pm on a Thursday night (dealership closed at 9pm), the car is sold and getting detailed in a couple days, and this man just cleaned bird poop off for me. That is not just a sales person... he is a master of customer service too! I could not have asked for more. I was blow away by Al Flores! When I brought my car back for my detailing appointment, there was Al. Now I'm thinking does this man ever sleep?! He again asked me if I needed anything, how I liked the car, etc. Overall he wanted to make sure I was satisfied with my purchase. He made sure I received a rental car and once my car was finished and I went to pick it up that evening, there was Al! I swear he is everywhere! He came and looked over the car with me and I noticed a small spot where a sticker had been and there was a faint amount of glue still left on the glass. Al went inside, and yet again, he cleaned my car off. He literally treated my car as if it was his own. Overall this car buying experience was so much more than I could have asked for. Checkered Flag is doing something right with the selection of their sales staff! THANK YOU AL FLORES for being an exceptional person all the way around! I will refer everyone I know and I can only hope to do business with you again! More

I had a great buying experience with Paul. He couldn't have been nicer. We were deciding between a Civic and an Accord. He was informative and pleasant the entire time, and completely changed my couldn't have been nicer. We were deciding between a Civic and an Accord. He was informative and pleasant the entire time, and completely changed my negative perspective on buying a car. We got a fair price and they stayed past closing so that we could finish the paperwork and drive home in our Accord. More

My experience with Checkered Flag Honda always has been good. I am a returning customer. This time I got new Honda CV-R and Mr. Vernon Belford was very friendly, knowledgeable, informative and helpful! He good. I am a returning customer. This time I got new Honda CV-R and Mr. Vernon Belford was very friendly, knowledgeable, informative and helpful! He has very good customer service skills. More

Bo is a gateway to a friendly, pressure less, professional car buying experience. I would recommend Bo to anyone buying a Honda vehicle. Even after the purchase of the vehicle I can still call professional car buying experience. I would recommend Bo to anyone buying a Honda vehicle. Even after the purchase of the vehicle I can still call and ask for Bo for help with any of my car issues. More

Ben, the sales associate, was extremely professional, patient, and courteous. He worked with us to reach a price that we are comfortable paying, without being pushy and impatient. I will return to Chec patient, and courteous. He worked with us to reach a price that we are comfortable paying, without being pushy and impatient. I will return to Checkered Flag in the future due to this excellent experience. More

I Got what I wanted, with no high pressure selling. Ben was very helpful and was always available. In fact I bought a 2013 and my wife bought a 2014. was very helpful and was always available. In fact I bought a 2013 and my wife bought a 2014. More

Great job. Excellent customer service. Friendley dealership willing to do whatever it takes to get you in a car that is good quslity and reliable dealership willing to do whatever it takes to get you in a car that is good quslity and reliable More

I would highly recommend going in to see Eric Rogers if you are in the market for a new Honda. We didn't enjoy the car shopping experience when going to other dealers and the games they tried to play with you are in the market for a new Honda. We didn't enjoy the car shopping experience when going to other dealers and the games they tried to play with the pricing. From the internet sales person Dionne, to our salesman Eric and the sales manager Brandon, everyone at the dealer was straight forward and gave pricing that beat the dealer down the street without all the hassle and BS. If your going to buy a Honda in Hampton roads you'll be making a mistake not going to Checkered Flag. More

For a top quality car buying experience, go to Checkered Flag Honda. After a frustrating and terrible experience at a different dealership, my wife and I were dreading going car shopping again despite the m Flag Honda. After a frustrating and terrible experience at a different dealership, my wife and I were dreading going car shopping again despite the many positive reviews we read about Checkered Flag. As soon as we pulled into the lot, a salesman was coming towards our car already. I thought to myself, "Oh no, here we go again." But I couldn't have been more wrong. The salesman, Paul Sudo, could not have been more professional. He provided us with a thorough walkthrough of the CR-V models, and answered every question completely and without hesitation. He did not once pressure us to buy or try to sell us on extra services or features we did not need. The other folks, including the finance guy, were also very helpful and not pushy whatsoever. All in all it was a fantastic experience, and we are very happy with our purchase. More