Checkered Flag Honda

This dealership service center sucks. Including management. We bought a 2022 Honda Accord Touring and sold it three months later because this service center completely dismissed rhe thre Including management. We bought a 2022 Honda Accord Touring and sold it three months later because this service center completely dismissed rhe three issues with our brand new car. They also won't let you talk to the regional Honda Rep. We had pictures of the car malfunctioning and had another problem that a different mechanic, outside of Honda, found within minutes and another issue you could visibly see but they still dismissed the problems. Corporate Honda was absolutely no better and wouldn't do anything because they were counting on Checkered Flag to tell them what was up but the bottom line, they both should take customer concerns seriously especially on a brand new car. We sold the car and bought another Lexus. At least we know they stand behind their vehicles. I have not had a single issue with the Lexus. Run away from this service center if you have a problem. They will NOT help you More

Wish every dealership could be like this experience! We came in potentially looking to trade/sell our car but weren’t planning on purchasing anything. Just good experience overall Respectful of time. S We came in potentially looking to trade/sell our car but weren’t planning on purchasing anything. Just good experience overall Respectful of time. Straightforward. Definitely recommend More

Ordered parts for my Honda through their online store & the parts were supposed to arrive at my house January 23 or 24...they didn't even ship the parts till January 23, with no explanation why so late & n the parts were supposed to arrive at my house January 23 or 24...they didn't even ship the parts till January 23, with no explanation why so late & no overnight delivery. Very poor customer service in my opinion. More

Found The Best customer service Ever On October Everett Lou John Janell and Amanda All treated Me with Professional over the Top Service... Amazing Kindness From All... Lou and Service Tech management ...J Lou John Janell and Amanda All treated Me with Professional over the Top Service... Amazing Kindness From All... Lou and Service Tech management ...John Went Above and Beyond... Care and Concern about our issues were priority... More

Sat in checkered flags waiting room for 3. 5 hours to have my brand new 2022 looked at for 3 issues. All I can say is they suck. My son had to find and fix the issue with my seats after they sa 5 hours to have my brand new 2022 looked at for 3 issues. All I can say is they suck. My son had to find and fix the issue with my seats after they said nothing was wrong. They attempted to diagnose a problem with ventilated seats by sitting in the seats and then saying nothing was wrong. My son actually put a digital temperature reader on the seats and found there was a problem. When he started investigating he found that not all the plastic was removed from the seat and it was blocking air flow. And the other two issues I had still are NOT resolved but I have contacted Honda Corporate. I will never take my vehicle back to Checkered Flag. They are extremely incompetent and their customer service is horrible. More

Great Customer Service with all options on the table before you sign anything and the no hassle options has brought me back to Checkered Flag for 2 vehicles in the last two years. I will definitely be before you sign anything and the no hassle options has brought me back to Checkered Flag for 2 vehicles in the last two years. I will definitely be a customer for life for all my future vehicles. Mr. Carl Dyson was great to work with and promised Us everything as expected. He also went out of His way for Us to meet the detailer and told Us all scratches and minor dents would be removed as part of buying the vehicle. I was actually surprised to see how well they did after the detailing. Will recommend Carl and the dealership to all friends and family. More

I bought my second CR-V from Checkered Flag last week. (2022 EX-L) I had to order and wait about 5 weeks. Josh made the process easy. He kept me advised on the status of my new CR-V as it was being ass (2022 EX-L) I had to order and wait about 5 weeks. Josh made the process easy. He kept me advised on the status of my new CR-V as it was being assembled and shipped. He called when it arrived, and we scheduled the time for me to get it. It was ready for me as promised. Of course, had some paperwork to process. I also got a fair value for my trade in. I will continue to recommend Checkered Flag to others. More

My second purchase in 2 years. It took over 3 hours to finalize delivery. The staff was slow to move my paperwork through the process. They “forgot” about my $500 deposit, so th It took over 3 hours to finalize delivery. The staff was slow to move my paperwork through the process. They “forgot” about my $500 deposit, so they had to redo paperwork when I called them on this. I am military, so using my military rebate meant I paid more taxes than I needed too. I purchased additional options which were not ordered, resulting in me having to drive back to the dealership from North Carolina to drop the brand new car off for a full day to fix. I did not get copies of all paperwork I signed. The dealership deceived me in market adjustment price in their favor of course. When I attempted to contact the GM thru her email, she failed to respond twice. More

Excellent response during my research period. .. great turn around once my decision was made. Carl is a SME on all phases of the process. This is my 2nd purchase this year with Carl and the CFH te .. great turn around once my decision was made. Carl is a SME on all phases of the process. This is my 2nd purchase this year with Carl and the CFH team. Quick and painless as usual. I will most definitely be a return customer. Thx . More