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Southern Chrysler Dodge Jeep Ram Newport News - Service Center

Newport News, VA

3.5
88 Reviews

88 Reviews of Southern Chrysler Dodge Jeep Ram Newport News - Service Center

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November 23, 2024

Had appointment for 8:30 am got the truck back at 11:30. Was told they where short staffed on mechanics, Was not informed when I brought the vehicle in> I fully understand as I worked in auto repair busines More

by AKASHOMAKER
Service Communication
Recommend Dealer
Yes
Employees Worked With
none of the above just the person at shop service dept
November 20, 2024

I am very new to this dealership and was treated as though I was family with such concern and care for my wishes and the maintenance of my vehicle. I would recommend them to everyone that have need of More

by Douglas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William in the service department
November 19, 2024

They won’t give rental cars to persons under 25. I paid for my rental car out of pocket and my service advisor called and asked “can I afford it” so unprofessional. My service advisor shaneka is tra More

by Brianna Glaze
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Shaneka Bellomy
November 15, 2024

Fantastic customer service. Hank and John were extremely helpful and fair. Buying a car was seamless and they took care of all my concerns. Very good experience!! More

by jhcatt2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Spensieri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hank Ayaad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex
November 14, 2024

Dealership has changed. Appointment set and confirmed, received an early request to come in. I sat in the service waiting room for one hour then was told to pick-up my truck More

by STELMO4U22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John Spensieri
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Bennett
1.0
This rating includes all reviews, with more weight given to recent reviews.
Al Flores
1.0
This rating includes all reviews, with more weight given to recent reviews.
Hank Ayaad
1.0
This rating includes all reviews, with more weight given to recent reviews.
Rabih Kassam
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ronald Vega
1.0
This rating includes all reviews, with more weight given to recent reviews.
November 13, 2024

Excellent keeping you updated with all repairs. Quick response when you have questions about anything vehicle related. More

by hall.destiny1187
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jermaine
November 13, 2024

I was pleased with the service advisor and the work. They took care of every problem More

by CHOCANGL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jermaine was great.
November 10, 2024

The agent lacked customer service, he seemed bothered by the questions I asked and was very rude in his responses More

by Eric Ardler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ty Brown
November 07, 2024

The staff in the service dept and body shop have been great. Very attentive, courteous and helpful More

by AFREED
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service and body shop
Nov 07, 2024 -

Southern Chrysler Dodge Jeep Ram Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

November 07, 2024

Facility was clean spacious good looks for the eyes Service Department staff was professional warm friendly very helpful More

by EGGGC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Rodgers
1
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