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Southern Chrysler Dodge Jeep Ram Newport News - Service Center

Newport News, VA

3.2
81 Reviews

81 Reviews of Southern Chrysler Dodge Jeep Ram Newport News - Service Center

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November 10, 2024

The agent lacked customer service, he seemed bothered by the questions I asked and was very rude in his responses More

by Eric Ardler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ty Brown
November 07, 2024

The staff in the service dept and body shop have been great. Very attentive, courteous and helpful More

by AFREED
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service and body shop
Nov 07, 2024 -

Southern Chrysler Dodge Jeep Ram Newport News responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

November 07, 2024

Facility was clean spacious good looks for the eyes Service Department staff was professional warm friendly very helpful More

by EGGGC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
William Rodgers
September 18, 2024

Jon, the service lane manager was very understanding of my complaint and he went above and beyond to make sure I was heard. 10/10 customer service! I will be coming back for sure! More

by Angn777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon Lane Manager
Oct 30, 2024 -

Southern Chrysler Dodge Jeep Ram Newport News responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

June 18, 2024

No customer service from the service department. They do not answer the phone and do not call with status. I had to get a ride in order to get the status!! Yes, I called the correct number. Been More

by Doug
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
service dept
August 28, 2023

It honestly hurts me to make this post because I specifically chose this location because of a bad experience my wife and I had at another location. The first time we came to visit the service depar More

by Newportpress757
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
The entire service department, John Spatz
Aug 31, 2023 -

Southern Chrysler Dodge Jeep Ram Newport News responded

Our team has acknowledged this review.

March 13, 2023

Between Jermaine, Lafeyell and George they made my experience amazing. I dropped my vehicle off 02/27 had full communication between all three until I picked it up on 03/01. I dropped it off again thi More

by Ashley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jermaine, Lafeyell, George
Mar 16, 2023 -

Southern Chrysler Dodge Jeep Ram Newport News responded

Ashley, thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, John Spatz - General Manager - john.spatz@checkeredflag.com

August 12, 2022

1 star is too much for this place! My van has been there for over a month. Every time I call to check in on it, no answer. I leave messages after messages, no response whatsoever. Th More

by Mariah.ellis55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Rene & Wesley (ZERO STARS)
Aug 16, 2022 -

Southern Chrysler Dodge Jeep Ram Newport News responded

Thank you for sharing this review regarding your experience with us. I’d like to discuss this with you further if you could please contact me at your earliest convenience. Sincerely, Dave Lawson - General Manager - 757-490-1111 - dave.lawson@checkeredflag.com

August 10, 2022

Awful service. Terrible, worthless. Do Not bring your vehicle here unless you want it destroyed. More

by Yveringle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Dave Lawson, charlotte
Aug 12, 2022 -

Southern Chrysler Dodge Jeep Ram Newport News responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact me at your convenience. Sincerely, Dave Lawson - General Manager - 757-490-1111 - dave.lawson@checkeredflag.com

January 04, 2021

Slow and very inefficient. Never answers their phone. Very unorganized. Every time I call to schedule a repair or maintenance it takes many steps. When onsite, waiting for people just to address me for More

by eric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bobby Bowen, Jeff Anton, Leroy Jackson
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