Checkered Flag BMW MINI

Amazing experience! Thank you to Tyler for being such an amazing salesperson!! He worked hard to get the deal done quickly and made the scary experience of purchasing a Thank you to Tyler for being such an amazing salesperson!! He worked hard to get the deal done quickly and made the scary experience of purchasing a car, a pleasant experience!!! More

Easy Car Buying.. No Pressure My sales rep Tyler Mudarri was courteous, knowledgeable, and applied no pressure..He asked a lot of good questions and made sure this was the right ca My sales rep Tyler Mudarri was courteous, knowledgeable, and applied no pressure..He asked a lot of good questions and made sure this was the right car for me.... I highly recommend Tyler to anyone looking for a BMW...A very pleasant car buying experience . More

parchase car very kind, good job, she explained us features and how to manage the car in an eficient way, good coffee, very implicated to answer our questions, hig very kind, good job, she explained us features and how to manage the car in an eficient way, good coffee, very implicated to answer our questions, high pacience More

Great experience Traded for a new model vehicle and it was a quick simple buying experience. If you are in the market for a new vehicle this is a place to consider. Traded for a new model vehicle and it was a quick simple buying experience. If you are in the market for a new vehicle this is a place to consider. More

Great and swift car buying experience I had an easy and great time buying a car with Lissa Guirand, I would definitely recommend everybody to go see her when buying a BMW. Argo was hel I had an easy and great time buying a car with Lissa Guirand, I would definitely recommend everybody to go see her when buying a BMW. Argo was helped a lot as well and was easy to work with More

Great experience Probably the best experience we've ever had in a dealership. Service, people, facilities all A-1. Lissa is probably the best sales person we've ever r Probably the best experience we've ever had in a dealership. Service, people, facilities all A-1. Lissa is probably the best sales person we've ever run into in a dealership. More

Customer Service is Amazing!!!! The customer service team and Ashley in particular is simply amazing! She took care of me and my 2 day old BMW that unfortunately took on water durin The customer service team and Ashley in particular is simply amazing! She took care of me and my 2 day old BMW that unfortunately took on water during the flooding that took place in Norfolk in July. From the minute she called to tell me she was going to be "my person" I knew my car was going to be in great hands and I have not been disappointed! It was difficult not living in the area (I'm in northern VA) but Ashley kept me informed via texts, emails & calls to ensure I knew what was happening every step of the way. If I didn't live 3 hours away you would have a customer for life! More

New management makes all the difference! While we did a one star review on 3/14/17 due to terrible dealings with previous management, we can now give them a 5 star rating due to their new man While we did a one star review on 3/14/17 due to terrible dealings with previous management, we can now give them a 5 star rating due to their new manager, John Hall. He made up for the frustration we experienced with the previous manager. Due to the way he handled the situation, we can happily give them the 5 star rating they now deserve. John Hall made all the difference for us and our opinion of Checkered Flag BMW. More

David was fantastic! The entire experience was easy and enjoyable! You cannot always say that about buying a car. David knows his product and all of the many settings a The entire experience was easy and enjoyable! You cannot always say that about buying a car. David knows his product and all of the many settings and operation modes. He is patient with any questions and always follows up and keeps you posted . I would definitely buy from him again. More

Wasted my time, money and energy! I am writing this review to inform the public of the most unpleasant, unprofessional and frustrating experience I experienced with Checkeredflag BMW. I am writing this review to inform the public of the most unpleasant, unprofessional and frustrating experience I experienced with Checkeredflag BMW. On March 8, 2017 I was on auto trader searching for a 2016 BMW X3. I started a chat with someone in their internet department. I asked for someone to call me. Shortly thereafter, I received a call from Jim Fionnghael, who is the internet manager. We discussed me trading my 2013 Lexus RX350 and spending no more than $15,000 out of pocket and trading for one of the following three vehicles he had in stock: BL63135, BL63141 & BL63165. All of these vehicles were 2016 BMW X3 loaner cars. I described my Lexus to Jim in detail. He stated the deal was doable on any one of the three cars mentioned above. I explained to Jim that I needed to get my title from my safety deposit box and would contact him the next morning. On march 9th, 2017 I received an email from Shannon Thomas to inform me that he would be my contact upon arrival. At 8:50am I called Jim to make sure he understood the deal I was looking for. He informed me to come on to Virginia Beach. I explained again that I had my title in hand, but did not want to drive 335 miles one way if the deal was not doable. He informed me to come on and see Shannon when I arrived. I arrived at the dealership at approximately 2:10 pm. Upon meeting Shannon, we attempted to locate the three vehicles I was there to see. Unfortunately, only one was still available, the BL63141. I drove the vehicle and decided it would fit my needs. Shannon sat down at his desk to work out the numbers and turned his computer screen toward me and asked how the deal look. To my shock, the bottom number was in excess of $18,000. Shannon appeared to be surprised at my reaction. I asked if he and Jim had talked. He informed me that they had not and he asked for me to sit tight and he would see what he could do. After about 20 minutes, he returned with the used sales car manager and he stated that he had not discussed with Jim the deal I was seeking. I then asked to speak with the GM, Todd Collins. I preceded to get in my car and go across the street to his office where he was located. I walked in the front door and somebody hollered out, you must be looking for me. He didn’t come to meet me, he went to sit down instead of coming to greet me. I told Mr. Collins my perception of the deal I had made with Jim Fionnghael. Mr. Collins informed me that Jim Fionnghael had no authority to make such a deal and he apologized. At that point I was so upset I thought it best to just leave. In a nutshell, this cost me 670 miles on my vehicle for a worthless round trip to Virginia Beach, $60 in gas money and most importantly a wasted day. I find it difficult to comprehend that a dealership can have a manager which evidentially has no authority. Based on my experience I would stay clear of this dealership and shop elsewhere. It will save you time and frustration. Doug McLaurin Longs, SC More