Checkered Flag BMW MINI

After being treated badly in another dealership the day before, I was more than pleased with Steve. He treated me with kindness and I never felt pressured to finish the sale. Thank you for assisting me in before, I was more than pleased with Steve. He treated me with kindness and I never felt pressured to finish the sale. Thank you for assisting me in purchasing the car I have wanted for 4 years. More

Scott did a great job of helping me decide on a car and the options on it. The car had to be special ordered and Scott kept me informed each step of the way. Overall, it was a great experience and I woul the options on it. The car had to be special ordered and Scott kept me informed each step of the way. Overall, it was a great experience and I would recommend Scott for anyone looking for a BMW. More

The purchase of my new Mini was fast, and the staff made everything great. My only complain is the website and the fact that a representative from the "Internet Sales" Department actually called me during a everything great. My only complain is the website and the fact that a representative from the "Internet Sales" Department actually called me during a test drive. This was weird, I wonder why each department Mini, BMW, Etc don't monitor their own sites and do their own calling. One of the greatest parts of the purchase was the money that I saved by going with BMW Finance. The closing was smooth and they took care of everything. I will be telling all of my friends about Checkered Flag! Thanks Again! More

Thanks to the team of Jimmy Anderson, David Dodd and Janean for assisting me with my lease!! This is the 3rd BMW I've leased from Checkered Flag. My repeat business is due solely to the customer servic Janean for assisting me with my lease!! This is the 3rd BMW I've leased from Checkered Flag. My repeat business is due solely to the customer service of Mr. Anderson!! Please share this with him!! More

Checkered Flag went out of thier way to make my buying experience enjoyable. This is a case where I ordered my mini to specifications so you might say they had a captive audience after the order was plac experience enjoyable. This is a case where I ordered my mini to specifications so you might say they had a captive audience after the order was placed. A lesser quality sales organization might have backed off the service level in that situation but this was certainly not the case at Checkered Flag. Brian Fellini went out of his way to provide a pain free experience. Being a very busy individual to begin with, and adding the fact i live 45 minutes from the dealership, it was very valuable to minimize my trips and time to the dealer. This was done to an exceptional degree. The finance person was friendly, helpful and very knowledgable. She was a jewel to wok with as was Jimmy the sales manager. Brian Fellini even went far beyond the extra yard by bringing some items I left in my trade to the door of my business for me after the deal was already done. This is an example of a sales staff going the extra yard when they clearly were not compelled to do so. That is what separates the good businesses apart from the bad. More

This is the second mini cooper my husband and I have This is the second mini cooper my husband and I have bought from Checkered Flag in Va. Beach and obviously if we drove over an hour from North Caroli This is the second mini cooper my husband and I have bought from Checkered Flag in Va. Beach and obviously if we drove over an hour from North Carolina to buy this car at this dealership there must be a good reason why. We enjoy the no pressure environment, very informative yet totally reasonable about concerns the buyer may have. Steve Behm was even better than the salesman we worked with for our first mini. This time we ordered a new Countryman and Steve worked with helping us choose a car that had not been seen many places in America. There was no car to see in the showroom so he took special care that we "built" the car we wanted. The buying experience was fantastic and the car even exceeds our expectations. I would definitely go back again and think the drive is worth it every time. More

The overall experiance this time was outstanding. Mr. Johnson made this a car buying experiance everyone should have. All the numbers were upfront, not hassel and not hidden cost. The dealership did ever Johnson made this a car buying experiance everyone should have. All the numbers were upfront, not hassel and not hidden cost. The dealership did everything they said they were going to do. I reccommend this dealer and sales person. More

Stephen Behm and the entire staff have changed my feelings about purchasing a new car. It has been a long time since I have literally enjoyed shopping for a new car, but Stephen and his team without feelings about purchasing a new car. It has been a long time since I have literally enjoyed shopping for a new car, but Stephen and his team without the high pressure sales pitch and great pricing will have me coming back for all my future automobile needs. Sincerely, David Cram More

Darrell Johnson was very helpful and informative when I was interested in the 2011 X5. He provided an accurate answer for every question I had regarding the vehicle. I never felt rushed while looking at was interested in the 2011 X5. He provided an accurate answer for every question I had regarding the vehicle. I never felt rushed while looking at the car. Everyone within the dealership was very nice including the front desk lady and another sales person that took the time to go over the car again with me on a visit when Darrell was off. Although I can not remember his name I would appreciate it if you would also thank him for his time and assistance. Darrell came in on his day off to help me finish the deal. Wonderful sales team. I have had Porsches, Jaguars, Cadillac. The reason I do not have any of these vehicles anymore is because of poor customer service. The positive environment you have, the friendly, "do anything to help" attitude has made the difference in me choosing to buy a BMW. My sincere thanks, Jennifer McLaughlin More

My girlfriend and myself did a walk in at closing time on My girlfriend and myself did a walk in at closing time on a Saturday. We were greeted by Brian Fellini. He made us very comfortable. I told him that My girlfriend and myself did a walk in at closing time on a Saturday. We were greeted by Brian Fellini. He made us very comfortable. I told him that I would not be doing any "business" until a later date (Monday) and that I was looking at Clubman's and introducing Rhonda (the girlfriend) to the Cooper. Even though it was late, I think Mr. Fellini would have stayed all night. He was very patient, no pressure, imformative. We just hope he had as much "fun" as we did. I again did an unannounced walk in a day latter than I had told Mr. Fellini that I would. I found that historic Williamsburg and outlet malls were more important than car shopping to some. (Remember Rhonda?)Brian was off and met Stephen Behm. He also made us very comfortable and took right up where we left off with Brian. We looked again at the car that I was interested in and made the deal happen. Steve truly helped me in my decision to buy this car. He made the paperwork easy (I must give Mr. Taylor honorable mention) and made my first lesson in "miniolgy" easy to understand. Again,I hope that Stephen had as much "fun" as we did. Thanks' to all. D.L.Darden More