Checkered Flag BMW MINI

Dimitri was fabulous...very attentive to our needs I would recommend Dimitri if you are in the market for a new car, he did a great job explaining all the differences between different models. He went I would recommend Dimitri if you are in the market for a new car, he did a great job explaining all the differences between different models. He went out of his way to make sure we were making the right choice. More

Awesome Very friendly atmosphere. Lucius helps you to get a great deal. He really cares about his clients. Give Lucius a call he is one of the best. Very friendly atmosphere. Lucius helps you to get a great deal. He really cares about his clients. Give Lucius a call he is one of the best. More

Lucius Sessoms, BMW Salesman I purchased a 2013 BMW 328i with only 24k miles. Simply gorgeous!! Lucius was my salesman and he was fantastic...so professional. Lucius answered my q I purchased a 2013 BMW 328i with only 24k miles. Simply gorgeous!! Lucius was my salesman and he was fantastic...so professional. Lucius answered my questions and went out the way to make sure that I was satisfied and received top notch service from beginning to end. He presented my keys to the car on a silver platter. This dealership and salesman are first class!! More

Best service with a smile I came in late afternoon with a flat tire Joseph Hawthorne jumped right on it and got me taken care of with a smile. Best dealership experience I’ve h I came in late afternoon with a flat tire Joseph Hawthorne jumped right on it and got me taken care of with a smile. Best dealership experience I’ve had period More

Sabrina Galarza is my Shero. On Wed Jan 9...I had a maintenance service on my car. I was informed that the cost for repairs far exceeded the value of my car. I was at a crossroad. On Wed Jan 9...I had a maintenance service on my car. I was informed that the cost for repairs far exceeded the value of my car. I was at a crossroad. Mike Lawson introduced me to Ms. Sabrina Galarza. I was not in the mood for purchasing a vehicle, but I had a passion for BMWs. Ms. Galarza not only was selling a car, she sold herself. Her passion and ability to make me feel comfortable and assured that she has my best interest at heart...made the difference. If I had not met her, I know I would have left BMW without the car of my dream. Ms. Galarza heart is made of gold, and i appreciate that. If a dealer can first ensure the customer is their friend, the selling the car is secondary. Its establishing the relationship that counts. Cars will come and go. There is a Greek word "koinonia" which means "fellowship". This is what I experienced. I am eternally grateful for meeting and speaking with a dealer who share their heart and soul. I've been with BMW since 2005. I have always been treated with dignity and respect. It is self evident that Ms. Galarza has a passion. I would follow her anywhere. BMW is blessed to have her on Staff. Trust and loyalty means a lot. I cherish her heart and wish her in all her endeavors. Ms. Galarza is my Shero. She came at the right time and I will forever be grateful. Today I smile, tomorrow I smile. I hope Ms. Galarza is smiling. She made a difference in my life. More

A True Professional I cannot say enough positive comments about Michael Gilmore. He is a true professional who listens, and prescribes the best course of action, based o I cannot say enough positive comments about Michael Gilmore. He is a true professional who listens, and prescribes the best course of action, based on his experience. After outlining my "must haves" and "nice-to-haves", Michael alerted me when the perfect car surfaced. I had my doubts initially, and quickly realized that all of my priorities were addressed in his selection. There was no pressure, and the value was more than fair. Michael has earned a longtime customer for BMW. More

Purchace of x1 After busing many dealers in search of replacing my Audi Q5 we decided to stop at checkered flag BMW in Virginia Beach. We were greeted by Sabrina who After busing many dealers in search of replacing my Audi Q5 we decided to stop at checkered flag BMW in Virginia Beach. We were greeted by Sabrina who had a warm and friendly approach unlike the usual pushy sales person. I was probably a difficult customer who really didn’t know what I wanted in a vehicle. Sabrina took her time and showed me many different models and when I chose the x1 she showed me many different ones that were in stock. The process was smooth for trading in the Audi and purchasing a new BMW. The staff at this dealer were all pleasant and patient with my indecisive decisions. I also had my youngest child with with me and Sabrina went above and beyond to tend to his liking and provided entertainment with movies and videos while my husband and I saw each model she brought for us to look at. I can not speak for the experience of the survive department but the sales team was superb. More

Service Department Is A Joke! After 3 visits to your award winning "service" department last week, once on Monday, again on Wednesday and the last time on Friday, I can truly say I After 3 visits to your award winning "service" department last week, once on Monday, again on Wednesday and the last time on Friday, I can truly say I will think twice about ever referring anyone to Checkered Flag. This is the second car I have purchased from Checkered Flag and after last week, this will be my last. I took my brand new BMW 320I into the service department for a tire indicator light, each time, they said nothing was wrong and reset it the light and sent me on my way. Then on Friday, after being there twice earlier that week, I took it back and demanded them to check and see why it was on again for the 3rd time. This time Wendy told me there was a nail in my tire is why the light was on again. All that was said is the valets didn't catch it the other two times. So after almost 4 hours of wasted time away from my job, why wasn't that caught on my first visit? The fact that the car didn't even have 5k miles on it, and purchased in May, the issue wasn't about the replacement of the tire, but the lack of effort put in by your team members, who clearly could care less. To them I was just a number, and not a customer. My sales experience was superior and I choose BMW because of the quality of the car and Sabrina my client adviser. Sabrina was amazing, and I would do business with her in the future, however, after my first experience in your BMW service department, I will not recommend anyone I know to purchase a car from Checkered Flag. I will be eagerly awaiting the survey from BMW NA and updating my other online reviews to reflect the negative and poor service that I experienced by your team. More

Excellent Client Adviser Michael Kulp, Sales Manager, introduced my husband and me to Christopher Grandison, Client Advisor, We were interested in gaining additional informati Michael Kulp, Sales Manager, introduced my husband and me to Christopher Grandison, Client Advisor, We were interested in gaining additional information regarding a X3. This would be our family’s third BMW from Checker Flag. Michael introduced us to Chris because of his knowledge regarding the X3. We had previously driven a X3. but we wanted Chris to cover new improved features and go over the vehicle thoroughly with us.. It was our pleasure to have Chris assist us in making our purchase. At Checker Flag whether it’s the sales floor or service department they work as a team. Chris informed us of the new Genius Group. Associates who are experts in the car’s computer system and extend classes for further instructions . Chris is very easy to work with. Today we drove off in our new “ Ultimate Driving Machine”. BMWs are truly fun to drive and we feel they are a safe vehicle to ride in. It was a great experience with Chris and the entire team actually made it fun. Thank you so much Chris. Sincerely, Sharon More