Chavez-Jessup GMC

I think waiting 3 hours just for an oil change is way too long. I understand an oil change is not a money maker but the fact that I bought the car from there should matter a little long. I understand an oil change is not a money maker but the fact that I bought the car from there should matter a little More

I recently took my new 2026 Denali to GMC Jessup for its first oil change, and unfortunately, my first service experience was extremely disappointing. The advisor, Enrique, was very rude and not friendly t first oil change, and unfortunately, my first service experience was extremely disappointing. The advisor, Enrique, was very rude and not friendly throughout my visit. Whenever I asked a question, his responses came across as condescending, which made me feel uncomfortable and poorly treated as a customer. I did not appreciate the way I was spoken to or treated. There was also an issue regarding the cost of the oil change. I had a complimentary first oil change with my new vehicle. When I asked Enrique how much the service would cost, he gave me a price and never mentioned that the first oil change was free. I only learned that it was complimentary when another service advisor informed me. As a new Denali owner, I expected my first experience with the service department to be positive and welcoming. Unfortunately, that was not the case. Based on this experience, I would like to work with a different service advisor for any future vehicle needs. More

Regarding calling to schedule an appointment for car service, the customer service over the phone is very poor—terrible, actually. However, when you go there in person, the staff is very friendly and he service, the customer service over the phone is very poor—terrible, actually. However, when you go there in person, the staff is very friendly and helpful. More

I sat there for 5 1/2 hours for no work to be done on my car and for them to tell me they need to order the part for my car. And when i get my car back i had to dings on the driver door from them hitting my car and for them to tell me they need to order the part for my car. And when i get my car back i had to dings on the driver door from them hitting my car with another cars door leaving paint marks on my car and i wasn't even given and compensation for my car getting damaged and the ling wait just to tell me they ordered parts More

The service on my car was fast and efficient. The staff is very friendly and helpful. The staff is very friendly and helpful. More

Diego was an excellent sales rep, very low pressure and personable and Silver took care of the financial paperwork expertly. personable and Silver took care of the financial paperwork expertly. More

Very friendly and helpful staff. I would definitely return if im ever back in the area. I would definitely return if im ever back in the area. More

Nick was great and helpful. At the end we ended getting a car that we wanted. At the end we ended getting a car that we wanted. More

This team really knows how to put their customers at ease in a very stressful situation. Armando, Manny and Silver deliver impressive assistance with courtesy, competence and trustworthiness. Amazing teamw in a very stressful situation. Armando, Manny and Silver deliver impressive assistance with courtesy, competence and trustworthiness. Amazing teamwork from a group of problem solvers who do their best to find solutions to tricky situations. Great going! More

Truck clean inside and out. Running boards added satisfactorily. Prompt and careful service with a smile Great team! Running boards added satisfactorily. Prompt and careful service with a smile Great team! More