Chatham Parkway Toyota - Service Center

Good People Provide Great Service I called to order tires and made my appointment to have them mounted at the same time. The service receptionist, parts clerk, and service advisor coul I called to order tires and made my appointment to have them mounted at the same time. The service receptionist, parts clerk, and service advisor couldn’t have been nicer. The day of my appointment I arrived a little early but was greeted enthusiastically and checked in quickly. Although the place was packed, it appeared to be running smoothly and efficiently, and employees were very pleasant and accommodating. More

35k service Friendly staff, wait time anywhere from 45 mins to 3 hrs for basic 5k check up, clean waiting area. Long way to go from home but I’ll use as long as Friendly staff, wait time anywhere from 45 mins to 3 hrs for basic 5k check up, clean waiting area. Long way to go from home but I’ll use as long as wait time is kept to a minimum More

Will not be back When I called to schedule an oil change, I was told that other fluids would be topped off. They did not refill my wiper fluid- the light was still on When I called to schedule an oil change, I was told that other fluids would be topped off. They did not refill my wiper fluid- the light was still on when I got back in my car. I asked my advisor to have someone look at my remote key- the battery has been draining at a very fast pace. I have had the battery replaced three times in the past six months. When I picked up the car- I asked about the key- and she told me it worked the whole time they had it so they saw no need to look into it. I also asked for a body work estimate, and she gave me an outrageous price when I came to pick up, but with no breakdown or written estimate. I dropped my car off on Friday, it was ready on Saturday. I picked it up Monday morning, and the car was unlocked when I found it in the lot. It had been left unlocked all weekend I have been very happy with the service performed here in the past, but I will not be returning or recommending this dealership again More

Poor service-long wait times Consistently long wait times for regularly scheduled maintenance. Last 3 trips have taken 2.5+ hours. The last trip for “routine” maintenance which wa Consistently long wait times for regularly scheduled maintenance. Last 3 trips have taken 2.5+ hours. The last trip for “routine” maintenance which was only a tire rotation took 3 hours. My wife took our vehicle and was waiting several hours with our young children getting into everything in the waiting area and was waiting an extra hour AFTER our vehicle was clearly done (she could clearly see our vehicle was parked back outside but was told it was not done). I had to call from work to see what was going on and it was not until I called that they called me back 10 minutes later telling me the vehicle was done (before actually just walking out to the waiting area to let my wife who took the vehicle there and had been waiting and trying to corral our children for hours). When called and attempted to speak with a manager to leave feedback was not available but was assured they would call me back. Never heard back from anyone. More

Well organized! Have had regular Highlander services here for 2 years. Always complete and effective. Service takes longer than I prefer, but it's a busy place. Alway Have had regular Highlander services here for 2 years. Always complete and effective. Service takes longer than I prefer, but it's a busy place. Always friendly! More

30,000 miles check; oil, oil filter, air filter, and (4) new Ali was awesome! She promised a time that the car would be ready, and she met that time; she was friendly, tentative, and professional. She kept me in Ali was awesome! She promised a time that the car would be ready, and she met that time; she was friendly, tentative, and professional. She kept me informed on the progress! More

Service Guaranteed Great service. Technicians are proficient in diagnosis. Recommend making an appointment. Always enjoy there drop off service with complimentary shuttl Great service. Technicians are proficient in diagnosis. Recommend making an appointment. Always enjoy there drop off service with complimentary shuttle back to work or home. More

Overpriced service and car quality not what it used to be. Really have not been satisfied with total experience. Got screwed on the deal because value if the Toyota camary drops more than ever. Quality had gon Really have not been satisfied with total experience. Got screwed on the deal because value if the Toyota camary drops more than ever. Quality had gone downhill. Tires are the worse i ever had and dealer not interested in attempting to solve issues. Name was wrong from the beginning and asked to have it corrected numerous times. Live n learn. Done with toyota and Chatham parkway More

Brought my Tacoma in to have the transmission diagnosed. I brought my 17 Tacoma in to have the transmission checked. it's not shifting properly. I was told that it was normal operation after it was checked. I brought my 17 Tacoma in to have the transmission checked. it's not shifting properly. I was told that it was normal operation after it was checked. This is my third Tacoma that I have purchased at Chatham parkway. This truck is not right! More

brakes I took my car to Chatham parkway Toyota on 6/28/17 had to take it 2 more times it's still not right yet I took my car to Chatham parkway Toyota on 6/28/17 had to take it 2 more times it's still not right yet More