Chatham Parkway Toyota

Stacey lampkin provided me with the best customer service and I appreciate her taking care of me every time I need services done on my 2007 Toyota Tundra! and I appreciate her taking care of me every time I need services done on my 2007 Toyota Tundra! More

People were friendly - This rating is based on the knowledge that was provided during my visit and purchase of a new vehicle that started at 4:00 pm and ended at 8:00 pm on a Saturday night which is a knowledge that was provided during my visit and purchase of a new vehicle that started at 4:00 pm and ended at 8:00 pm on a Saturday night which is after closing, and dark so a proper walk around, and walkthrough the features was not available. What I understood - What reality was I understood that this vehicle came with remote start - It does not I understood that this vehicle would connect with Toyota remote access - It does not I understood that the vehicle had onboard navigation (not carplay) and that once I get home download the Toyota app - download the navigation that would be free for the 1st year and then 12.95 or 14.95 a year afterwards - It does not and is - Not correct - It does have car play. I understood that the Platinum warranty extended the 3/36,00 to 5/60K - It does not - I was told that it is for 4 oil changes - that is a lot of money to pay for two extra oil changes - I would not have taken that option I understood that the vehicle had rear window tinting, but that the front windows would be tinted by bringing it back. - That was not true There were two location that had minor scratches - Brittney, said she would take a look when I bring it back for her to look at. A few days latter I called and spoke to the General Manager Harry. Harry said he would have someone call me back. He had Brittney call she was knowledgeable and corrected the details, she also made herself available for me to come by and she would assist with anything I needed help in setting up. I wish I would have been given the correct info upfront. I do not think it would have made a difference on my purchase, but I would not have been excited for features I could now not use. More

My service appointment was for late afternoon, but I took my 4Runner out to drop. Before lunch i received a call it was ready. GREAT EXPERIENCE. my 4Runner out to drop. Before lunch i received a call it was ready. GREAT EXPERIENCE. More

The price for one tire in my opinion was to high. Amanda was very helpful and very friendly . My car was ready on time. Thanks was very helpful and very friendly . My car was ready on time. Thanks More

The staff took care of me very well and they were very friendly and my procedure was very fast I left very happy with my truck friendly and my procedure was very fast I left very happy with my truck More

I was personally greeted with a smile. My car was completed with service in record time. My car was moved to the front door and my paperwork was on the front seat. completed with service in record time. My car was moved to the front door and my paperwork was on the front seat. More

I have never been dissatisfied when I bring my car in I have never been dissatisfied when I bring my car in for service. Invariably, they always find something I need besides what I came for, but I alw I have never been dissatisfied when I bring my car in for service. Invariably, they always find something I need besides what I came for, but I always say," look around & see what I need" Maybe that is why it is coming up on its 18th birthday & still runs great! More

I had the fuel pump recall and fuel injector service done. Was very happy they could schedule me in within a weeks notice. The staff was very friendly and professional. done. Was very happy they could schedule me in within a weeks notice. The staff was very friendly and professional. More

The Dealership provided me with everything on my wish list. Your sales person treated me as if I was the only customer for the day. Excellent service. list. Your sales person treated me as if I was the only customer for the day. Excellent service. More

Went to shop for a new Toyota Highlander and did not have a good experience. Salesperson not upfront about “dealer add ons” All their vehicles have these things added; Tint $495, Nitro $250, and Rear bumper a good experience. Salesperson not upfront about “dealer add ons” All their vehicles have these things added; Tint $495, Nitro $250, and Rear bumper protector $250 ! Price came in very high and this $995 on top of that! Add ons are a scam. Dealers make a lot of money off of these More