Chatham Parkway Toyota

Very disappointed with the service. I went in for a 60K service. Also needed an inspection as to what was causing a knocking noise in the steering and a noise under the car. Was told I went in for a 60K service. Also needed an inspection as to what was causing a knocking noise in the steering and a noise under the car. Was told that I needed a new intermediate shaft but nothing about the noise. Was given an estimate on the Shaft but no mention about the noise. I had to remind the service advisor who came out after I finished the paperwork. He said he could not hear anything, and the car sounded normal. The quote for the shaft was $749.98 and $99.95 for wheel alignment. I went to an independent shop who agreed the new intermediate shaft needs doing. The owner immediately found that the problem with the noise under the car was the shield between the exhaust and the underside of the car was loose. The 60K service included inspection of the exhaust system. Obviously that was not done otherwise that should have been found. On Feb 13 I received an email from T Young the the estimate for the Shaft replacement. The price of the shaft was the same as I received previously but the price of the wheel alignment has gone up to $119.94. Other car repair shops are charging far less than the $119.94 for wheel alignment. More

Tavaris,went beyond ..and provided me with an outstanding customer service satisfaction to get me the car I wanted.bought it thanks to him sincerely. customer service satisfaction to get me the car I wanted.bought it thanks to him sincerely. More

It was really great and very professional. The greeter was very attentive and answered all questions was very attentive and answered all questions More

Wonderful staff! With the limited stock of cars these days Will found me exactly what I wanted and had it here the next day. Quick and courteous service!! In and out with financing in no time. days Will found me exactly what I wanted and had it here the next day. Quick and courteous service!! In and out with financing in no time. More

Very family friendly, professional, enjoyed the experience was in and out in less of a hour experience was in and out in less of a hour More

The Delearship is a nice place. the customer care is excellent. I had a pleasant wait while my car was being taken care of. The staff is very kind and always willing to assist and answer questions. they excellent. I had a pleasant wait while my car was being taken care of. The staff is very kind and always willing to assist and answer questions. they have snacks, drinks, comfortable seating, and TV to keep you entertained while you wait. I'm proud to be an owner of Toyota. That is mainly because of peace of mind that I get when it comes to maintaining this vehicle. I feel like I'm in good hands on the road. Especially since Kia and Hyundai just had a huge recall. I feel like I made the right choice to become a member of the Toyota family. Special shout out to Marianne Jenning and all of the service Department staff including the detailers... thank you for taking care of my Ride.. God Bless you all Keep up the good work! Semper Fi. More

They were excellent! I called that morning to see if they can fit me in for service. Not only did they fit me in, they were so informative about the service I needed and I always felt that I was a priority. can fit me in for service. Not only did they fit me in, they were so informative about the service I needed and I always felt that I was a priority. A great experience that I highly recommend. Thank you! Mike More

overall good service but they always say you need something extra just because mileage feels like they are trying to get extra cash something extra just because mileage feels like they are trying to get extra cash More

good service. .helpful ,excellent and know how to listen too his customer needs, knowledgeable and can multitask. too his customer needs, knowledgeable and can multitask. More

From Sales to Finance to Service this dealership was super helpful with me getting my new car and having the tint placed! I can’t thank them enough! super helpful with me getting my new car and having the tint placed! I can’t thank them enough! More