Chatham Parkway Toyota

I bought my first Toyota 15 years ago, stuck with the brand, Mr.Joe Smith sold me a new Toyota Sierra van. I love it, the service and helpfulness of these guys was wonderful! brand, Mr.Joe Smith sold me a new Toyota Sierra van. I love it, the service and helpfulness of these guys was wonderful! More

I can’t say enough about our experience at this dealership. Kieth Smith was our salesman at the dealership, and I would not want to use anyone else while making a vehicle purchase. He is the nicest dealership. Kieth Smith was our salesman at the dealership, and I would not want to use anyone else while making a vehicle purchase. He is the nicest most down to earth salesman I’ve ever had the pleasure of working with. They were able to put my mother in the vehicle she really wanted and worked with us to get her new vehicle at a price she could afford. Not to mention their lifetime power train warranty they have on new Toyotas. Once again, Thank you Kieth Smith for taking such great care of us and when I’m ready for a new Toyota, you better believe I’m coming to you! More

This isn't a dealership, more like a STEALership! I inquired about the upcoming 2023 Toyota GR Corolla and the salesman Destini Sneed responds back with a markup of $5k on top of MSRP! that equates t I inquired about the upcoming 2023 Toyota GR Corolla and the salesman Destini Sneed responds back with a markup of $5k on top of MSRP! that equates to roughly to a 12.5% increase over MSRP! To all the new car shoppers out there, there are plenty of other dealers who aren't attempting to screw potential customers over, so please take your business elsewhere! And this goes out to the sales team at Chatham Parkway Toyota, you should be ashamed of yourselves for attempting to take advantage of the hard working men and women of this country! As if the high inflation wasn't bad enough, but the increase in interest rates makes it nearly impossible for someone to finance a vehicle at MSRP, let alone a 12.5% MARKUP! Oh and BTW, I have an email chain that I will be forwarding to Toyota Corporate HQ to report Chatham Parkway Toyota's unethical practices. I will also be sharing this post via all my social media and tagging Toyota USA as well. More

I show up to get a recall fix also an oil change and filter change, I waited 4 hours which I was told how long it would be so I am okay with it. My reasoning for 1 star would be this, I turn my truck o filter change, I waited 4 hours which I was told how long it would be so I am okay with it. My reasoning for 1 star would be this, I turn my truck on turn my AC on and I'm getting WARM and HOT air coming out blowing at my face while it's 100 degrees outside... I called and I know it was late cause it was close to them closing the service department but.. I'm a nut shell, can't help me tomorrow which is a Saturday due to techs not being there which is understandable, but my work schedule will not free me until Friday... wasn't offer a loaner vehicle so I don't have to suffer in the heat, I leave work at 4pm when it's hot outside and my truck won't blow cold air so how am I suppose to handle the heat? My service advisor is great but I wish Toyota would handle this situation a little better cause I'm out and about on weekends and work during the week and so far it's always been hot...so how will this issue get fix? My AC blowing hot air it's hot outside.. please don't tell me I will have to suffer through this..don't make me regret buying my truck from Chatham pkwy... More

Stacey Lampkin is the best service representative. She provided me on recommendations for my 2007 Tundra and without questioning, I allowed the service department to work on my truck. Stacey is alwa She provided me on recommendations for my 2007 Tundra and without questioning, I allowed the service department to work on my truck. Stacey is always honest, thorough, and absolutely professional. I cannot ask for a better service representative. More

Everyone at the dealership was fantastic and I got the car I wanted. Thank you to Kyrie for his knowledge and dedication, he really made the experience and kept us entertained as well honestly he needs to car I wanted. Thank you to Kyrie for his knowledge and dedication, he really made the experience and kept us entertained as well honestly he needs to be on someone TV screen he is hilarious. More

Outstanding experience. Our sales rep, Krishna Patel, was outstanding. He showed us the vehicle and explained all of the features and benefits. He didn’t pressure us to Our sales rep, Krishna Patel, was outstanding. He showed us the vehicle and explained all of the features and benefits. He didn’t pressure us to purchase the vehicle. We had to order the vehicle and he kept us informed of the timeline during the 2 week waiting process. On the day of purchase, he has everything organized and it was one of the most efficient car buying experiences I have had. Charles Spillane was the Finance Manager for our purchase. He was very helpful and explained all of the paperwork efficiently. More

Thank you for picking up my car and return it to me. It is difficult to leave work and I love that's service is available for busy single moms like me. The ladies are excellent at calling to let me know It is difficult to leave work and I love that's service is available for busy single moms like me. The ladies are excellent at calling to let me know there on the way and keeping me informed on the progress of my vehicle. Thank you so much! More

Very disappointed with the service. I went in for a 60K service. Also needed an inspection as to what was causing a knocking noise in the steering and a noise under the car. Was told I went in for a 60K service. Also needed an inspection as to what was causing a knocking noise in the steering and a noise under the car. Was told that I needed a new intermediate shaft but nothing about the noise. Was given an estimate on the Shaft but no mention about the noise. I had to remind the service advisor who came out after I finished the paperwork. He said he could not hear anything, and the car sounded normal. The quote for the shaft was $749.98 and $99.95 for wheel alignment. I went to an independent shop who agreed the new intermediate shaft needs doing. The owner immediately found that the problem with the noise under the car was the shield between the exhaust and the underside of the car was loose. The 60K service included inspection of the exhaust system. Obviously that was not done otherwise that should have been found. On Feb 13 I received an email from T Young the the estimate for the Shaft replacement. The price of the shaft was the same as I received previously but the price of the wheel alignment has gone up to $119.94. Other car repair shops are charging far less than the $119.94 for wheel alignment. More