Chatham Parkway Toyota

just now New I had an extremely frustrating experience with Chatham Parkway Toyota. My car went in for repairs, and they not only overcharged my insurance but also didn’t even install the new parts they o with Chatham Parkway Toyota. My car went in for repairs, and they not only overcharged my insurance but also didn’t even install the new parts they ordered. The steering column was put in incorrectly, and no one bothered to check if it was done properly. I was given the car back in a dangerous condition, which forced me to return it because the mistake could have put my child and me at risk on the road. To make matters worse, the service manager, Moe, lied to the collision center, claiming that we met in person and discussed the repairs when, in fact, we did not. I had proof that I was still driving home from work in another city during the time frame he gave. Even more scary was when I went in Saturday morning they told me my car was never worked on at the shop for 30 minutes till they found one of their techs name on a repair but no notes. I had to take my car to another mechanic to check their work, and I still don’t feel comfortable driving it. Communication was poor, and no one from the shop took the initiative to call me back to resolve the issue. This whole experience was unnecessarily stressful, and I would not recommend their services to anyone. If you had an insurance repair from this place I would advise getting another look at your vehicle after service is done. I wish I could give this place a zero but the saving grace was Cord at the collision center. More

Well here's a long post for Chatham Parkway Toyota . .... I took my 2023 Camry in for the front driver's tire not holding air with the tire light on 6/27/24. They found a nail in the side wall of the fr .... I took my 2023 Camry in for the front driver's tire not holding air with the tire light on 6/27/24. They found a nail in the side wall of the front driver's tire and told me the tire had to be replaced as it can't be patched/plugged. We were told the tire was replaced with a brand new tire. On July 4th our family drove to the Braves game and back on July 5th. Yesterday, July 8th, I got in my car and the tire light was back on for the same driver's front tire. I called Toyota and got them to send me pictures of my tire that was supposed to be replaced with a new tire. Guess what? It's the same exact tire not a new one. I go in this morning and get there when they open. Spoke with an "acting manager" just to be told they are sorry that the tech that worked on my car replaced the wrong tire! He replaced the passenger front not driver front! I did get the tire replaced, but this is unacceptable to me! I was told the manager would contact me when they got in at 9:30 and it's now 2:00pm! I spent 3 hours up there on the 27th with both my children and then was up there for over an hour this morning! I understand mistakes happen, but how can you replace the wrong tire especially when the damaged tire is marked with a big circle around the nail! Also would like to know how they put 5 miles on my car to move it around in a shop both trips?! More

Our sale people were wonderful but the guy who finalized the sale was not. My husband had all the necessary paperwork as a 100% disabled veteran to not pay the sales tax and he refused to accept it. Will n the sale was not. My husband had all the necessary paperwork as a 100% disabled veteran to not pay the sales tax and he refused to accept it. Will never use them again. More

Great personal service. Everyone was so helpful. Tried to answer any questions. If didn’t know, would find out. Everyone was so helpful. Tried to answer any questions. If didn’t know, would find out. More

Dealers have a bad attitude, and there are no new sienna cars to sell. But the website has always shown that sienna cars are for sale. It feels like false news. cars to sell. But the website has always shown that sienna cars are for sale. It feels like false news. More

On recommendations from both of my daughters about Toyotas I decided to start with Chatham Parkway Toyota. I needed a newer used car. I met Langdon Brown. He handled everything thing and answered al Toyotas I decided to start with Chatham Parkway Toyota. I needed a newer used car. I met Langdon Brown. He handled everything thing and answered all my questions. Before I left I was an owner of a Rave 4. I love it ! Mr. Brown was great. He Listen to everything I wanted in a car and I got it. A wonderful experience from start to finish. I will recommend Mr Brown & Chatham Parkway Toyota to friends and family! A BIG THANK YOU TO LANGDON BROWN ! Mrs. BP More

I have never felt more welcome in a dealership than I did here. The staff was kind and respectful and you can tell they really enjoy working there. The waiting room is large and comfortable. I got a quick an here. The staff was kind and respectful and you can tell they really enjoy working there. The waiting room is large and comfortable. I got a quick and fair estimate and I feel comfortable leaving my vehicle in such good hands! More

Everyone was friendly and helpful. The waiting area was comfortable and free drinks and snacks available. The waiting area was comfortable and free drinks and snacks available. More

This was a great experience, LB IS THE GUY TO SEE! (Langdon Brown) He found us the exact car we needed for the right price; not to mention, he had amazing energy from the beginning of the encounter (Langdon Brown) He found us the exact car we needed for the right price; not to mention, he had amazing energy from the beginning of the encounter to the end of the sale. Highly recommend! More