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Chatham Parkway Subaru - Service Center
Savannah , GA
282 Reviews
282 Reviews of Chatham Parkway Subaru - Service Center
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January 14, 2021
The oil change was fast and the Girl honored the online coupon. My car was taken back promptly and returned clean. Thank you for prompt fast courteous service. BUT PLEASE stope calling me Carol, this is coupon. My car was taken back promptly and returned clean. Thank you for prompt fast courteous service. BUT PLEASE stope calling me Carol, this is Chuck, Carol is my wife and this is Chuck's email. I did not work with Dustin, it was a girl More
by chuck.iannuzzi
Verified CustomerEmployees Worked With
Don't remember, I'm sorry, it was NOT Dustin, Dustin Garland
Helpful December 22, 2020
The service is good and the reps are courteous. However, the wait times have been horrible recently. Waited 1.5 hours one visit to be told my tire had to be replaced and I had to come back later. the wait times have been horrible recently. Waited 1.5 hours one visit to be told my tire had to be replaced and I had to come back later. More
by tcherzog
Employees Worked With
Dustin Garland
December 15, 2020
My service coordinator was lovely. Price was ridiculous. $168 for an oil change, 2 filters and a tire rotation. Will not return for service as the work can be performed elsewhere for $100 less.. $168 for an oil change, 2 filters and a tire rotation. Will not return for service as the work can be performed elsewhere for $100 less.. More
by maryeckwall
Employees Worked With
Other Employees :
Dustin Garland
December 05, 2020
Service was great. Loaner car was convenient as always and much appreciated. The exterior detailing was not so great. Windshield had spots on it and it was not rectified. Detailer did not pay attention to and much appreciated. The exterior detailing was not so great. Windshield had spots on it and it was not rectified. Detailer did not pay attention to detail. I could have got same results going through a car wash for a lot less cost. Interior detail was satisfactory. Second time I got the detail for around $200. First time was great. There will not be a third time if I want the windows done right. I will be shopping for a good detail service. More
by roderickvandyck
Employees Worked With
Dustin Garland
December 02, 2020
My service advisor Jenna was very kind and accommodating. I broke down wit a blown head gasket. I was treated with respect and kindness. I recommend this location. I broke down wit a blown head gasket. I was treated with respect and kindness. I recommend this location. More
by AWOC2
Employees Worked With
Jenna
November 29, 2020
Trying to get Customer service on the phone was almost impossible. It took multiple tries to get through to actually get a person, and then when the representative got on the line, she was incredibly rude impossible. It took multiple tries to get through to actually get a person, and then when the representative got on the line, she was incredibly rude and made it near impossible to even talk with a manager to get a status update on my vehicle. She even told me that I most likely would not be called until later in the afternoon (I called at 9:00am). Then to top off my visit, the parts that were broken were not fixed( as they claimed that they were) and I now have to go back (for a third time-they ordered incorrect parts for my car) to get my car fixed. Very inconvenient. Super disappointing experience. I am not sure if management has changed since my first oil change service but it was completely different from my first time.When I picked up my car (alert dropping it off to get a part fixed and the wrong part was ordered on their behalf), the service rep had nothing to say but “sorry”. Yep that was it. Nothing else. I was disgusted. I hate to complain, but there was zero sympathy or service recovery from the Subaru team. I hope no one else experiences this and these issues get fixed for other customers. More
by JENNBANKS21
Employees Worked With
Jenna
November 20, 2020
Chatham Subaru has always been a pleasure to work with, including buying my 1st Subaru & providing service for it. I love my car & am now a Subaru customer for life!!! including buying my 1st Subaru & providing service for it. I love my car & am now a Subaru customer for life!!! More
by vbihope
Employees Worked With
Dustin Garland
November 19, 2020
I was respected and treated like a guest. Oil change was done quickly. I appreciated the availability of free, small bottles of hand sanitizer. The service coupon for $20.20 influenced my decision to make a done quickly. I appreciated the availability of free, small bottles of hand sanitizer. The service coupon for $20.20 influenced my decision to make an appointment for service. More
by SID.FINN
Employees Worked With
Brandon, service
November 19, 2020
Staff always friendly and helpful. Was glad to see COVID compliance. They are a blessing to customers. Chatham Subaru makes car buying and maintenance a pleasure. compliance. They are a blessing to customers. Chatham Subaru makes car buying and maintenance a pleasure. More
by kgbro517
Employees Worked With
Dustin Garland
