Chatham Parkway Subaru

Polite and respectful service Personnell were polite and respectful, they were not pushy. Brandon explained problems with my vehicle and options. Car was serviced in a very timely Personnell were polite and respectful, they were not pushy. Brandon explained problems with my vehicle and options. Car was serviced in a very timely manner. More

Had car serviced. I walked (actually, drove) in without appointment. Friendly and personable staff. Short wait. Explained work done and car was washed. It was great! I walked (actually, drove) in without appointment. Friendly and personable staff. Short wait. Explained work done and car was washed. It was great! Always a pleasant experience. More

No hassle, No trouble, No worries! The service team at Chatham Parkway Subaru do a phenomenal job every time I visit. They are very informative and provide updates the entire time my ve The service team at Chatham Parkway Subaru do a phenomenal job every time I visit. They are very informative and provide updates the entire time my vehicle is being worked on. The technicians always exceed the standard, and the service managers always seem to find ways to save me a few bucks. A great bonus is that free courtesy wash they offer every time my service is complete! This is a dealership I trust with ALL of my vehicles, not just my Subaru. More

Best dealership Definitely recommend this dealership for best customer service and friendliness and also this is the fastest dealership that I have been to, I didn’t Definitely recommend this dealership for best customer service and friendliness and also this is the fastest dealership that I have been to, I didn’t expect to go back home early with the car that I liked. Thank you Chatham Subaru. More

Great customer service Came from out of town and my car broke down. I took it to the dealership and they took great care of it. Very open with prices and what they were doin Came from out of town and my car broke down. I took it to the dealership and they took great care of it. Very open with prices and what they were doing through out the repair process and were able to get a lot done for a reasonable cost. Great service and great repairs, couldn’t ask for more! More

Great service On time service, great prices, excellent customer care, easy to make appointments ,they go out of their way to make sure customers are satisfied. Thi On time service, great prices, excellent customer care, easy to make appointments ,they go out of their way to make sure customers are satisfied. Thinking of buying another Subaru !! More

Prompt service regarding our Outback battery Adam listened to our concerns and had the car checked by the service department very quickly. The battery was fine so they then checked other possi Adam listened to our concerns and had the car checked by the service department very quickly. The battery was fine so they then checked other possible reasons for the quick power drainage of the battery. The rear door was re-programmed and we were on our way home within an hour. More

The best experience I’ve ever had at a dealership. Ever. The sales and finance team at Chatham Parkway Subaru is beyond anything you’d expect, anywhere. It all starts right on the showroom floor with the sal The sales and finance team at Chatham Parkway Subaru is beyond anything you’d expect, anywhere. It all starts right on the showroom floor with the sales team. Car buying, at least for me, isn’t a simple process. This was an 8 month experience for me, full of lists, options, and more. My fiancé and I are planning a family, and I wanted my wife and kids to have a vehicle that was safe, reliable, comfortable, and stylish. When I finally walked into Chatham Subaru for the first time, I was met by Dell Bacon. Let me tell you, this man knows his Subaru’s. I let him know the general guidelines that I was looking for, and asked him to help me. He hit the ground running, showing me several vehicle options and everything that they had to offer. I was given a *real* test drive. Not a “kick the tires” experience, but one where I was taught everything about the options, how they worked, and then shown in a real-work practical application of their function. Later, as I brought my fiancé with me, he gave her the same rock star treatment. To say that I’m thoroughly impressed is a massive understatement. He knew what we were looking for, and helped us every step of the way. The finance team at Chatham Subaru is just another example of my superlative treatment and experience. Mark Pandos is fantastic. Absolutely fantastic. The world runs on credit, and money seems to be a dirty topic that colors our ability to provide for ourselves and the ones we love. To my chagrin, I ran into financing trouble on one of their great pre-owned vehicles. Let’s face it, as a younger man, I wasn’t as informed or responsible as I should have been about my credit. I’d been working to get it up, but missed the bar. Such is life. But, the very next day, I got a call. Not only did Mr Pandos not give up, but I was approved for a brand new Outback, at a phenomenal interest rate, and extremely affordable payments. Thanks to the team at Chatham Subaru, I have a fantastic Subaru Outback, with an astounding interest rate, and great payments. It’s thanks to them that I have my top choice vehicle that will keep the ones I love safe, comfortable, and let’s be frank, in a beautiful vehicle. If you’re shopping for a car, whether for yourself or your family needs, you simply cannot do better than right here at Chatham Parkway Subaru. More

Terrible service I always get 10 years and 200,000 miles from my vehicles, so dependability and service are extremely important. My last car was a Mazda MPV. My husban I always get 10 years and 200,000 miles from my vehicles, so dependability and service are extremely important. My last car was a Mazda MPV. My husband has a 2000 Nissan Frontier which has never let him down, not once. As I had read so much about the dependability and longevity of Subarus, I bought one from Chatham Pakway, and paid cash. It has been one year since I drove it off the lot. In the last couple of days, at least four different warning lights have started coming off and on intermittently. Today, I was stranded twice as the gear was stuck in park. Nothing I did worked. I finally gave up and left it as the temps are neat 100. After almost an hour and many attempts, I finally got it into drive,The service department at Chatham cannot get me in for FOUR days, even though I told them the car is stuck in park again, and can't be driven. I also told them my husband will be out of town for several weeks, and I am concerned it will either break down due to the numerous warning lights flashing off and on, or I will be unable to get the gear in drive. I will never do business with them again. The service department keeps customers. I'll be going to Nissan to trade the Subaru, if I ever get into the service department at Chatham Parkway so get the one I have fixed.Tje person from the Internet chat said a service employee would call..,still waiting. More

Horrendous: avoid at all cost, nasty used-car dealer habits Our family was in the market for a new Subaru and we dealt with Marquis online. He was fairly responsive, but when asked for better deals (who gave u Our family was in the market for a new Subaru and we dealt with Marquis online. He was fairly responsive, but when asked for better deals (who gave us the most expensive quotes of all dealers), he became verbally abusive and wrote 2 page long email rants about how he and the dealership provide superior customer service. What a joke. We sadly made the mistake of going in-person to check out the car and were cornered by the dealer and manager, kept waiting and then bullied in an attempt to buy a car we did not want at a ridiculously high price. We dealt with Marquis Byrd online only, Malcolm Williams and the manager in person. What a waste of time. We hated the experience from the first minutes. While we would have just walked away and forgotten about the whole thing, the interactions left such a bad taste that we felt compelled enough to write about it and warn others of this place. More