Chatham Parkway Subaru

I have always been pleased with Chatham Parkway Subaru from the first time we visited and then purchased my Ascent. The personnel in service department are always friendly and accommodating! from the first time we visited and then purchased my Ascent. The personnel in service department are always friendly and accommodating! More

The representative was knowledgeable and courteous. I was provided a loaner vehicle which was very clean and allowed me to carry out my work while my car was being serviced. Overall good experience provided a loaner vehicle which was very clean and allowed me to carry out my work while my car was being serviced. Overall good experience More

I always have a good experience there, people are always caring and attentive and very detailed in checking for any improvement for my vehicle, thank you 🙏 caring and attentive and very detailed in checking for any improvement for my vehicle, thank you 🙏 More

Fast service, friendly and efficient. Brandon is a professional and made me feel taken care of. They also snapped back on a plastic piece of trim that was coming loose for no charge. Thanks! professional and made me feel taken care of. They also snapped back on a plastic piece of trim that was coming loose for no charge. Thanks! More

We had problems with our Forrester during a road trip and the dealer was very accommodating to service it even with their busy schedule. Very friendly the dealer was very accommodating to service it even with their busy schedule. Very friendly More

Came for initial service, 5000 mile/ 6 month. Had stopped at 2 car wash businesses prior to service to vacuum my car, both broken. Requested vacuuming with my service, put on the work instruction…not done. E at 2 car wash businesses prior to service to vacuum my car, both broken. Requested vacuuming with my service, put on the work instruction…not done. Expected more from Subaru. Called to register complaint More

I have bought two new Subaru Outbacks from this dealership. Their service is always top notch. I recommend this dealership very highly; both sales and service. dealership. Their service is always top notch. I recommend this dealership very highly; both sales and service. More

I had to bring my Forester in for service for the first time since I purchased it in Nov 2020. Service was great and took less time than I thought it would. Waiting area was spacious and very clean. Everyo time since I purchased it in Nov 2020. Service was great and took less time than I thought it would. Waiting area was spacious and very clean. Everyone was nice and professional. Thank you Brandon for making my first time a great experience. I was asked if I would like my vehicle washed after the service was completed so I said yes! The only thing that I was disappointed in was the car wash job which was not good. Maybe next time it will be better! Thank you again for great service! Sincerely, Sheila Jenkins More

Always a pleasure to get service at this dealer. Eating area was spacious and very clean. Car was serviced in less than 20 minutes a big plus! area was spacious and very clean. Car was serviced in less than 20 minutes a big plus! More

I had two recall issues to deal with. Notices I received indicated about 1.5 hours for the repairs. I opted not to have my wife drive and just read for the 1.5 hours while I waited. When I arrived I was adv indicated about 1.5 hours for the repairs. I opted not to have my wife drive and just read for the 1.5 hours while I waited. When I arrived I was advised it would take an unknown length of time and the time mentioned in the recall notice didn't include "waiting for a mechanic to start" As a result I decided to take an Uber home and then have my wife drive me back to get the car when it was ready. I couldn't get an answer on when I'd get my car back so I was in the process of scheduling UBER to take me home when the scheduler came to me to advise they were taking the car back at that time. I cancelled UBER. This was a frustrating experience that would have been avoided if someone had advised service dept was jammed before I drove to your shop.. I got texts reminding me of my appointment but no indication there may be a delay. There was another couple in the waiting area that had been waiting an hour and a half for their appointment.They actually got their car back from service and left. They were told it would take at least a month to reschedule if they left. Based on their experience I figured I was looking at at least 3+ hours and didn't have time for that. I was in the process of ordering UBER to take me home when the scheduler(don't have his name)came to tell me they were taking my car back to service. As it turns out the car was finished in a total of 1.5 frustrating hours as the recalls stated. The entire process was unsettling at the least. I should have been contacted by phone or text( before I made the trip to Subaru) that you were experiencing delays and I would have had my wife drive also and take me home. At least I could have made an informed decision about the trip and totally avoided the frustration. Further, customers should not be told that the time estimate on the recall letters is for the actual work and doesn't include an unknown amount of time waiting on a mechanic. More