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Chatham Parkway Lexus

Savannah, GA

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123 Reviews

1120 Chatham Parkway

Savannah, GA

31405

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Showing 123 reviews

January 30, 2024

Went in for a tire rotation and brake flush. I was told I definitely needed to change my spark plugs. I agreed and was given a quote of $412. Well all of a sudden I needed a battery. Mind you th More

by ThisWorld24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paige McDuffie
January 19, 2024

Sam Grant was our sales agent . Great guy and great staff in the dealership. I’ll continue to come back. More

by Jcraiggordon
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Wells
January 10, 2024

Best customer service that I have ever dealt with! Sam, our salesman, was amazing. He was super nice and very knowledgeable from beginning to end with the whole process. I would 1000% recommend him an More

by Amlee10122
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Sam Grant
August 10, 2022

Rating above does not reflect rating until I see what services I receive. Services I received previously were excellent. More

by jnovak555
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Rochelle Williams
March 14, 2022

Garrett Lutz, I want you to know how much I appreciate the excellent service you provided. You made my first experience of buying a car an easy experience. Your attention to detail, great communication sk More

by crockettlamonica
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Garrett Lutz
March 09, 2022

Fast friendly and courteous Thomas is very effective he represents the company in a way that is most satisfying he has excellent customer service GREAT JOB More

by elvinc49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thomas
February 17, 2022

Awesome service and friendly folks! Very welcoming and attentive! Well kept and clean facility. Comfortable while you wait! Called Sam my salesman about a problem with my seatbelt. He h More

by ackersonjones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam, sales
February 02, 2022

Had are NX300 serviced on on2/1 Tomas our service was great he is always there for us. The tech also did good. More

by Mzakrze732
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
TOMAS TREVOR
January 08, 2022

Walked in and I was immediately welcomed by Mr. Grant. I let him know what i wanted and he found it. I was hesitant at first about purchasing my first car but Mr. Grant made my experience very smooth and m More

by jbarnwellrkt
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Grant
Jan 20, 2022 -

Chatham Parkway Lexus responded

Thank you for taking the time to acknowledge Sam Grant. He consistantly practices the Lexus Core Covenant to treat each customer as a guest in our home. Your business is appreciated.

December 29, 2021

12/28/2021 The service department has a lot to be desired. Steve Verdi, the service manager is the rudest man that I have ever met!! Chatham Parkway Lexus does not like to service cars that are NOT b More

by cm228
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Steve Verdi (Varedi) and Paige McDuffie
Dec 30, 2021 -

Chatham Parkway Lexus responded

We happily service all Lexus customers regardless of where they purchased their vehicles. Furthermore, we have no problem with anyone calling Lexus. The issue was that our associates simply do not have to withstand abusive behavior which is why you were told not to return.

Jan 16, 2022 -

cm228 responded

I was very kind and professional. I was not abusive or rude to anyone at Lexus in Savannah. I never spoke to, or saw Steve Verdi until he walked out and told me "Since you called Lexus on us, you need to get your things and get out of my store and I will NEVER service your car again!" I am the one that was abused and treated unprofessionally. I hope this will bite ya'll in the butt. Chatham Parkway Lexus in Savannah, Georgia is the WORST most unprofessional dealer I have ever dealt with. I will continue to get my story out there. People need to know what a rude, unprofessional, mean, abusive man Steve Verdi is!!! Karma will take care of this!!! I pray you loose a lot of business due to this.

Jan 16, 2022 -

cm228 responded

Your service was paid for, but Chatham Parkway Lexus did NOT repair my car. What a disgrace to the Lexus community!!!!!!

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