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Chastang Ford - Service Center

Houston, TX

4.8
104 Reviews
Call Service Center (346) 200-5370

104 Reviews of Chastang Ford - Service Center

Sort by
January 30, 2025

Highly recommended for vehicle service and customer service was excellent. Made me feel right at home. More

by Ant
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can't remember name. Employee at the first counter upon enter the door
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Feb 13, 2025 -

Chastang Ford responded

Thank you for your kind words! We're thrilled to hear you had an excellent experience and felt right at home. We appreciate your recommendation and look forward to serving you again in the future!

January 30, 2025

Service was great. Eddie took my car in for me and had it back to me same day . Thanks Chastang for taking care of me More

by HANNABROWN11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie caviedes
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Feb 13, 2025 -

Chastang Ford responded

Thank you for your review! We're glad to hear Eddie provided great service and got your car back to you the same day. We appreciate your trust in Chastang and look forward to serving you again!

February 27, 2024

Great and friendly service and made me feel right at home while I waited on my vehicle. More

by Rodney H
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hodges
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February 27, 2024

Went to have my old change found out afterwards prices have changed what normally would cost me with or without the coupon for synthetic blend. I want to say I paid $65. Now it’s $96. More

by COY_MAY1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
John doe
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February 24, 2024

The service was good they commutation at this visit work out most efficiently...This was one of a good gist. More

by RRODGE8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Clint
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Feb 26, 2024 -

Chastang Ford responded

Thank you for taking the time to leave us a review! We're so pleased to hear that you found our service and communication efficient during your visit. Ensuring our customers have a smooth and positive experience is our goal, and it's wonderful to know we achieved this with you. Your feedback is greatly appreciated, and we're thrilled you consider your experience a good gist. We look forward to the opportunity to serve you again. Should you need any further assistance, please don't hesitate to reach out.

February 22, 2024

Good customer services and excellent experience, good, good, good, good, good, good, good, good, good More

by hernandobj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Helmuth Dalence
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Feb 26, 2024 -

Chastang Ford responded

Wow, thank you for such a glowing review! We're absolutely thrilled to hear you had an excellent experience with our customer service. Your repeated 'good' truly made our day! It's our top priority to ensure every customer receives the best possible service and has a memorable experience with us. Your feedback is incredibly valuable, and we look forward to continuing to provide you with the same level of service in the future. Should you need anything else, we're here for you. Thanks again for choosing us!

February 16, 2024

Chastang Ford continues to impress! The service department is quick and works hard to get the customers trucks back to them so that they can put them back to work!! More

by JEFFHULL
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hanna
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Feb 19, 2024 -

Chastang Ford responded

We're thrilled you continue to be impressed with Chastang Ford, especially with our service department! Ensuring prompt and efficient service for our customers' trucks is our top priority, as we understand the importance of getting them back on the road and back to work quickly. Thank you for recognizing our efforts, and please know that we're here to support you whenever you need us. Don't hesitate to reach out if we can assist you with anything else. Thank you for your continued support!

February 16, 2024

Put my vehicle in for a State Inspection. They got it done quickly and got my vehicle back to me. More

by CCT0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Agundu
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Feb 19, 2024 -

Chastang Ford responded

Thank you for informing us about your positive experience with our State Inspection service! We're glad to hear that we were able to get your vehicle inspected quickly and efficiently, allowing you to get back on the road promptly. Customer satisfaction is important to us, and we appreciate your feedback. Please feel free to reach out if you have any further questions or need assistance. We're here to help!

February 08, 2024

The dealer installed mud flaps do not fit my vehicle, looks like they tried to modify them. They are crooked and not snug around the wheel well. More

by johnyouell25
Workmanship
Recommend Dealer
No
Employees Worked With
None
Report | Print
February 01, 2024

Hannah and the mobile service team were great. They came out to our shop and serviced our technician vans. They were efficient and thorough. Hannah handled all the scheduling and made sure our acc More

by CLAUDIO3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hannah Brown
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Feb 26, 2024 -

Chastang Ford responded

Thank you for sharing your positive experience, Hanna and the mobile service team truly appreciate your feedback! We're delighted to hear that they provided efficient and thorough service for your technician vans right at your shop. Hannah's handling of scheduling and ensuring timely paperwork demonstrates our commitment to excellent customer service. We're grateful for your 5-star rating and your trust in our team. If you ever need assistance in the future, don't hesitate to reach out.

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