Chastang Ford

Dealing with Carlton in the service department is great. He gets our trucks in and out as fast as possible and communicates very well with us. I also like that when a message is left he promptly returns cal He gets our trucks in and out as fast as possible and communicates very well with us. I also like that when a message is left he promptly returns calls. More

KELLI was real nice and keep me inform on my 300 when they was done with it everything in side was just like i left it . most service center move the seat and readjust my mirror and do not put them back they was done with it everything in side was just like i left it . most service center move the seat and readjust my mirror and do not put them back but they return everything back like i had it. thanks to the Chastang service team More

I visited the dealer three times. First visit was with Justin looking for a new transit van, like the one I bought a year ago. He was going to get back to me to let me know the load difference from diese Justin looking for a new transit van, like the one I bought a year ago. He was going to get back to me to let me know the load difference from diesel/regular, but never received that. You still were not expecting any new transits to come in until beginning of March. Drop off a truck in service (1st of March) and visited again sales and talked to Ryan, he showed me the chart of how the vehicles are transported and were not expected any time soon. The current transit van I had needed to be serviced and my BOSS looked on-line at your inventory and you showed new transit's that were in your inventory, which he took a copy of the sticker and I proceeded to go in and asked if you had this van on the lot, which then I was given Justin again and yes you had the van there. Why did I need to bring you a print out to purchase a vehicle from you, when I was interested for the past month to purchase this transit van. Next time all I need is the financial man to get the paper work signed. not much of sales, need Liz back. I have nothing better to say about service dept. It has gone down hill for the past year and not any better. I had been telling my boss that I wanted to build a relationship with another dealer for purchase and service, after these past visits, he agrees! Also the transit you sold me requires mud flaps on dual tires and someone (Carlton said Justin)was going to get back to me on the new one after I spent over 150.00 to get the ones added to the 2019, I was pulled over by HPD in the 2019 transit (after looking at the new van), when I was told they are required. More

I had a horrible experience in the service department with Carlton Cooper. Customer service skills and communication was the worse. I drove my 2011 Ford F-250 in on Monday to have my transmission checked with Carlton Cooper. Customer service skills and communication was the worse. I drove my 2011 Ford F-250 in on Monday to have my transmission checked out. Mr Carlton Cooper quoted me $175 to give me a diagnostic and let me know what was wrong with the truck. I never received a call back after 2 days I called to check on my truck. I was told that they were very busy and they had not checked it out yet. Mr Cooper promised me that he would call me back tomorrow before 12 pm.The next day I never received a call. I called Mr Cooper and checked on the truck and he informed me that he still had no information on the diagnostic of the vehicle yet and he would call me back later today. After 4 days I finally heard back from Mr Cooper informing me that the price to fix my vehicle would be $1550.00 to fix my truck. I approved the work to be done. Then Mr Cooper informed me it would take two weeks for the work to be completed. That was a problem for me but Mr Cooper said it will not take two weeks that’s just what the say so the customer won’t be disappointed if it does. Four days later I received a call from Mr Cooper informing me that the new price to fix my truck would be $8000.00 to fix my truck. They just checked it out and I needed a new transmission. I informed Mr Cooper that after two weeks of having my vehicle finally calls me a that the news he gives me. He apologized and said he could give me a discount on he diagnostic price of my vehicle. I go in the next day to pay for my truck and my bill is $450 dollars for shop time. Customer service and communication from Mr Cooper was the worse. Their shop had always been slow even for a regular oil or filter change. Never again will I go to this dealer ship. More

Ryan Fehl did an amazing job selling us our 2019 F-150! HE TRULY IS MIRACLE WORKER! GREAT experience at Chastang Ford! Great job! Thanks again HE TRULY IS MIRACLE WORKER! GREAT experience at Chastang Ford! Great job! Thanks again More

No Communication-Not a fan Noticed an oil smell from my truck. Took it to Chastang because it's close to my job. Made an appointment and dropped it off on 2/6/20 Thursday. Go Noticed an oil smell from my truck. Took it to Chastang because it's close to my job. Made an appointment and dropped it off on 2/6/20 Thursday. Got an estimate on the Monday 2/10/20. Each day, I had to call to get an update and was told they were waiting on some other department and ended the conversation with maybe tomorrow. I actually got more information from a different service technician "Chad" on Saturday 2/8/20 with a quick summary of the diagnosis, but no estimate. Explained my concern about the lack of communication from Jarod and received an estimate late Monday morning. Yesterday, my call ended with I'll find out if it will be ready today, or tomorrow and let you know. Of course, no call came! My most recent call today ended finally with "this afternoon". The only consistent communications I received from Jarod were "I'm so busy", "maybe tomorrow" and "I'll let you know." I would have rented a vehicle if I had known it would take 6 days and counting to get my repairs started and hopefully completed. Chastang may be a great dealership to buy a new vehicle or if you are a fleet customer. For the everyday person that uses their vehicle daily for transportation, don't bother unless you have a rental planned. More

can in with a powersteering leak They got my 2007 aspen in and check it out ,for leaking power steering fluid found out that I needed a Rack and Pinion . the service Advisor contact They got my 2007 aspen in and check it out ,for leaking power steering fluid found out that I needed a Rack and Pinion . the service Advisor contact me . I gave them the approver to fix and they did a great job. I will see them again for other repairs More

Fun and easy truck buying experience My third truck from this family owned and operated dealership! The baton has truly been passed and the same qualities of customer service first , atte My third truck from this family owned and operated dealership! The baton has truly been passed and the same qualities of customer service first , attention to detail and no high pressure sales have carried on. Joe , Patrick , Mandy and their staff , Cody , Jessica and Alvin all made this a quick and easy transaction. I will recommend this Ford dealership to both commercial and personal truck buyers who want an honest and fair deal on their new purchase. Keep up the good work ladies and gentlemen!! Ford should be proud to call you one of their dealers. More

Quick and easy The best guys around. Great experience. Always a pleasure to do business. Customer service is top notch. Never a question when something arises, staf The best guys around. Great experience. Always a pleasure to do business. Customer service is top notch. Never a question when something arises, staff goes above and beyond. More

They make the car buying experience painless! This is our third vehicle we've bought from them. Does that tell you anything? Love their customer service. It's a no nonsense attitude with these guy This is our third vehicle we've bought from them. Does that tell you anything? Love their customer service. It's a no nonsense attitude with these guys, they aim to please their customers. Cody, Randy and Paul are awesome! More