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Chase Chevrolet Co., Inc. - Service Center
Stockton, CA
822 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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822 Reviews of Chase Chevrolet Co., Inc. - Service Center
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March 14, 2021
This review concerns my last visit to the service department. I scheduled an appointment at 8 am on Friday to get some recall work done and decided to get a diagnostic run because of error messages o department. I scheduled an appointment at 8 am on Friday to get some recall work done and decided to get a diagnostic run because of error messages on startup. I was told because they only have two technicians for electric vehicles. I have a 2019 Chevy Bolt. I was told they would have to keep the car overnight because the technicians were busy. I went home and called on Saturday to get the status. My car hadn't even been touched at all, even the recall work that I had made an appointment for. I picked up my car because I have things to do and was told most likely not be able to see it until Tuesday and plan to leave it overnight, I will be checking other dealers for service. Not happy. More
by pendracos
Employees Worked With
Nick Ely
January 14, 2005
On 3 seperate occasions I brought a truck in for service and it came back with additional problems<br><br>1st I brought a 91' 3500 chevy in on transmission warrantee (I received a bad gm remanufactured tra and it came back with additional problems<br><br>1st I brought a 91' 3500 chevy in on transmission warrantee (I received a bad gm remanufactured tranny that died after 500 miles),chase changed it out after I explained how the tranny was not connected to the computer and the tranny tech will acually have to do more than plug in a computer and wait for it to do his job.<br> In the process of test driving they broke the new spoiler on the front and damaged my exhaust and claimed they are not responsible for after market parts.(I did not drop it off with these problems)<br><br>2nd I brought my 91 2500 4x4 in to have the heater a/c control repaired the tech claimed to have (clipped an unnessary wire) and it would be fine. really he unpluged my battery and reset the computer,(this was done twice) with a bill of course.upon returning my truck I noticed my steering column was broken while in for sevice ,but of course no one would stand up and take reponsability to fix it without a bill. 2months later my heater control wireing harness caught fire and I replaced it myself to make sure it was done right this time .<br><br>3rd and final CHASE for CHASE I brought my 91 2500 4x4 in for a tranny (again) I recieved a bad (new) not rebuilt gm crate tranny,this time I made it 260 miles ,they had my truck for 9 calander days and it came back with a new noise, quickly dismissed as catalitic converter,which is 2 feet away from the noise . <br> I again will repair the problem myself to get it done right with out the song and dance of service management and another bill. <br> This make me feel that service means seperating you from your wallet is job number 1 and satisfaction is for those that who don't care or do not know any better !<br>THE DAY AFTER THE REVIEW WAS WRITTEN THE TRANNY WENT OUT (PROBABLY THE NOISE THAT WAS SO QUICKLY DISMISSED)instead of being check out properly. More
by jordet
