Chase Chevrolet Co., Inc. - Service Center

I met Ernie through my service guy and I can say I had the must pleasant experience very respectful humble man in my life very informational about the vehicle I was there to look at he went above and beyo the must pleasant experience very respectful humble man in my life very informational about the vehicle I was there to look at he went above and beyond to make the deal happen for me in my time of need I was stressed out about buying a car never in my life I thought it would be that easy he loves he's Stockton, Ca community and all his customers best experience i have had buy a car from dealer an private seller I enjoy stopping in and having talks with him when I have time to he always ask about my day my car on a personal level and professional good man and salesman wish you the best my friend will see you soon keep up the good work #1 salesman you digg More

The absolute worst that I have ever delt with. They do xxxxty work don’t have any pride in the vehicles they service much less the ones under warranty and will lie right to your face.I wouldn’t let They do xxxxty work don’t have any pride in the vehicles they service much less the ones under warranty and will lie right to your face.I wouldn’t let them work on my sons tricycle much less a car. More

After purchasing an used 2016 Malibu on October 5, 2021 with only one key fob, we went to Chase Chevrolet. Chase made another key at an extremely reasonable charge. We also had an issue with On Star. Chase with only one key fob, we went to Chase Chevrolet. Chase made another key at an extremely reasonable charge. We also had an issue with On Star. Chase performed the diagnostics. The fix was extremely expensive. Chase fixed the steering wheel commands (which were inoperable) and quieted the "screaming On Star" audio. The supervisor waved all charges for the appointment and sincerely apologized for the quoted projected work costs to resolve all the issues. We were absolutely overwhelmed with gratitude. Thank you Chase. The staff is super kind and professional. Our Malibu will be in the care of Chase. More

Always helping, best customer service. Always going extra mile. Keep up good work, Service dept. mile. Keep up good work, Service dept. More

They wanted to charge for a service covered by a federal and didn’t do my recall service they lazy and only want the customer’s money and didn’t do my recall service they lazy and only want the customer’s money More

I always receive prompt service great customer Service family always goes to Ernie Rodriquez Excellent family always goes to Ernie Rodriquez Excellent More

My experience at the quick lube was just great. My car was out in less than 45 minutes when they told me a hour and a half. I’m not really a car guy so I was asking the technician a lot of questions and h was out in less than 45 minutes when they told me a hour and a half. I’m not really a car guy so I was asking the technician a lot of questions and he answered them very professionally and I actually understood what he was explaining.Overall I had a very good experience there at quick lube. Thanks again Brandon! Very professional More

Over the last several years put our trust into Chase Chevrolet to purchase and service our vehicles. We have had A+ experiences and F experiences. Unfortunately the more recent service experiences hav Chevrolet to purchase and service our vehicles. We have had A+ experiences and F experiences. Unfortunately the more recent service experiences have been on a disappointing decline, which are the F grade experiences. We have been a proud owner of Chevrolet cars and trucks since 2005, all purchased through this dealership. We have spent nearly $20,000.00 on services, replacement parts, dishonesty and mistakes in just the last couple of years. Services on just one vehicle which continues to have unresolved issues. At what point do we just call it quits and go somewhere more reliable for the work and answers during/after the first service? There is no timely fashion in which we receive our vehicle back (last time 9 days and a rental vehicle for the last day of service) with little to no communication. There have been times where quotes are given and the budget is gone over by a large sum (and more recently by 1,200.00) If the work isn't done, it will be seemingly detrimental. So again we deplete our funds into this vehicle and we receive it back with the same unresolved issue and less to our name. My heart sinks when we bring it in because Chase has become more of a burden than a blessing. Sad and disappointed, a 1 star rating of the misplaced honesty and integrity to the value and loyalty of their guests. More