Charlotte Volvo

I brought my car to this location for excessive shaking issue. I have proof they had my car a total amount of over 70 days trying to figure out the issue. They kept sending it back with it still shaking be issue. I have proof they had my car a total amount of over 70 days trying to figure out the issue. They kept sending it back with it still shaking because they couldn’t figure it out. Then the last time they sent it back they said 3 rims were bent and it was not covered under my warranty. How in the world could they not figure out it was 3 rims from balancing the tires the first day? Let alone almost 3 months! I bought the car from Carvana and they said because Volvo had my car for that long, even providing proof, they won’t fix the rims or replace because I had the car too long and it was outside of their warranty. So how does that work? I have a service guy at Volvo telling me “sorry it’s taking so long, to be honest, it’s taking this long because our techs don’t get paid for working on your car so they have to work on cars that pay them and then your car here and there”. Literally the exact thing he told me. My car sits and sits and the techs can’t figure out the issue and I engage Volvo corporate to get involved and then all of a sudden it’s 3 bent rims and they won’t replace them. What a terrible experience and 100% volvos fault Carvana won’t replace the rims and Volvo won’t step up and replace them. Never again. -Brandon Maxwell More

John Vena has gone above and beyond to make my experience magnificent! From the test driving to the lease... I would highly recommend John and VolvoCharlotte team. I love my new car! John even spent tim magnificent! From the test driving to the lease... I would highly recommend John and VolvoCharlotte team. I love my new car! John even spent time making sure I understand how to operate all the bells and gadgets in my car. I’m grateful for my new car , the experience and the incredible customer service. 🤗 More

Sam Rothberg at Volvo Independence Blvd. sold me a Volvo 850 twenty years ago. Fortunately for me, he’s still employed at this store and, a few days ago, sold me a beautiful Volvo S60 Inscription. Sam has e 850 twenty years ago. Fortunately for me, he’s still employed at this store and, a few days ago, sold me a beautiful Volvo S60 Inscription. Sam has exceptional customer service. He knows his product very well and answered every question I asked. Initially, I was hesitant about buying this car. I wasn’t ready to commit to a sale. Sam called me the next day and talked with me in more detail about the s60. I came back that same day and bought the car. Sam is an experienced sales consultant and it is his expertise, his professionalism, and his warm approach that makes such an impression on me. He made certain to have a beautiful car to present to me. Sam spent a good bit of time with me going over all the “bells and whistles “ of my car. He is a pleasure to do business with. Volvo is very fortunate to have Sam part of their team. Sincerely, Mindy Mello More

Alton were fantastic during the buying process. They were incredibly thorough and patient. I was able to explain my situation and see all possible options, test the car thoroughly, and they have follow were incredibly thorough and patient. I was able to explain my situation and see all possible options, test the car thoroughly, and they have followed up multiple times to make sure everything has been okay since the purchase. I love my 2020 Volvo and look forward to doing business with Alton in the future. More

John Vena and the team at Volvo Charlotte were outstanding. I never felt pressured by them and they weren’t pushy. Days leading up to picking up my new XC 40 they were efficient with the paperwork outstanding. I never felt pressured by them and they weren’t pushy. Days leading up to picking up my new XC 40 they were efficient with the paperwork and I was in and out within an hour of arriving on the actual day. Thanks for everything! More

We picked up our new Volvo S60 yesterday and could not be any happier! John Vena was great to work with through the entire process, always on top of everything and very professional! Would highly recommend any happier! John Vena was great to work with through the entire process, always on top of everything and very professional! Would highly recommend John and Charlotte Volvo to anybody! Gerald & Monica Rudisuhli More

Frederick Gates made my recent car buying experience a breeze. Frederick was professional, thorough and very knowledgeable about the XC60. I highly recommend him to my friends and family. breeze. Frederick was professional, thorough and very knowledgeable about the XC60. I highly recommend him to my friends and family. More

I had an amazing experience working with John Vena! He was extremely considerate, knowledgable and patient. Excellent service! I highly recommend that anyone looking for a new car in the Charlotte area ch was extremely considerate, knowledgable and patient. Excellent service! I highly recommend that anyone looking for a new car in the Charlotte area check Charlotte Volvo! Be sure to ask for John. He is the best! More

I went in and got to leave that same day with my new car. The experience was quick and easy. I worked with Jeremy and Jimmy, I am really liking the XC90. The experience was quick and easy. I worked with Jeremy and Jimmy, I am really liking the XC90. More

I would highly recommend Frederick Gates. He was attentive and thorough but not pushy. They went the extra mile to make sure they found the exact model, trim, and packages that I was looking for. attentive and thorough but not pushy. They went the extra mile to make sure they found the exact model, trim, and packages that I was looking for. Purchasing was quick and seamless - thank you, Rita. More