Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Charlie Obaugh Chevrolet Buick GMC
Staunton, VA
39 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 39 reviews
March 06, 2017
Warranty repairs Bought New on 12-22-16 a GMC Black Widow 1500 Sierra. My salesman was excellent (Mike Guerrero). He got me the amount on my trade that I was looking f Bought New on 12-22-16 a GMC Black Widow 1500 Sierra. My salesman was excellent (Mike Guerrero). He got me the amount on my trade that I was looking for. There were a few minor flaws on the vehicle : fender flares had to be replaced, paint issues on the hood and driver's side door, 18" scratch on the hood,dash had a clip that had come undone. Since my purchase, my vehicle has been to the body shop numerous times to address the issues stated above. Upon removing the hood, technician noticed chipping of the clear coat finish on both sides of the hood scoop. The entire hood was repainted and a film was placed on the hood to provide a barrier between the hood and hood scoop. When the scoop was reattached the film had shifted around the edges from where the bolts were torqued too much. When the new fender flares were installed, the left rear flare had gotten a small fine scratch. I had to bring the vehicle back to have the scratch buffed out . Also, the rubber seal between the fender flares and body of the truck are lifting/separating from the adhesive strip after less than 2 weeks of being installed. I came in on 3-6-17 and talked to the owner (Charlie Obaugh). I wanted to make him aware of all that has happened since taking ownership of this vehicle. He stood in front of me fiddling with an LED flashlight installing batteries as I spoke of the issues with my vehicle. I got the impression that he really wasn't concerned with my issues just from his lack of paying attention and his verbal response of "I'll look into it". I left his office and I returned the truck to the body shop to have the film under the hood scoop replaced. It was at that time I pointed out the lifting of the rubber seal on the fender flares to the body shop manager Kim Dryden. His response was basically, "it's aftermarket parts and there isn't anything I can do to make it right." " All I can do is put on the parts that the supplier sends me. It had issues from the beginning so naturally according to the supplier it's going to have the same issues when I put the new parts on." "I'm going to attempt to fix it one more time but if it doesn't work this time, there isn't anything else I can do to make it right." Not the response a customer who has purchased 3 vehicles from this Obaugh dealership wants to hear. So basically I'm being told that even though I purchased a $69k vehicle, I'm going to have to accept that there will be flaws in the appearance and there isn't anything this body shop can do to make it right...even though the entire after market package is covered under the factory warranty. I've owned the truck a little over 2 months. Almost half of that time, this vehicle has been sitting in the body shop. I was told by Kim Dryden that his guys had put a lot of time into my truck making it right and in his opinion they hit a home run. A home run is when you pick up your vehicle and all repairs are done correctly, the truck is detailed as it was on the day you first took possession of it. Not the case here at all, not even a detail. Just a basic wash but there was buffing compound dust on the inside of the vehicle on the dash area and compound residue still around the edges of the hood when I picked it up last time from repairs. I've never experienced the attitude and quick change of demeanor when I confronted Kim Dryden on the flaws. He was noticeably irritated that I had the nerve to insinuate that his team had done a below average job on previous repairs. The fact that his shop has to redo a repair of the same area is proof enough that it wasn't done properly the first time. I am scheduled to pick my vehicle up tomorrow. I am less that hopeful that the repairs will be perfect but there is always that chance. I can assure all that has taken time to read this that this will be my last purchase from this dealership because of how I have been treated by both the owner and the paint shop manager. More
by Matt Mader 2016
Employees Worked With
Kim Dryden (body shop manager)
January 14, 2017
NOTHING BUT BAD CUSTOMER SERVICE Sometime ago, I spoke with a salesman at Charlie Obaugh Auto Group. I heard the radio ad "Make $2,000 a month and have $500 down, which is completely Sometime ago, I spoke with a salesman at Charlie Obaugh Auto Group. I heard the radio ad "Make $2,000 a month and have $500 down, which is completely a lie! I gave them my credit information and they ran it all over the place. I got a call saying my score was too low and even with a co signer, they were not interested in my trade at all of which they never even saw. I would never reccomend Charlie Obaugh to anyone. More
by Mandy2
Employees Worked With
Jacob Swartz
May 26, 2016
AMAZING SALE!! This place is amazing! Everyone dropped what they were doing in order to help me. They got the ball moving so I wouldn't have to be there all day and This place is amazing! Everyone dropped what they were doing in order to help me. They got the ball moving so I wouldn't have to be there all day and did everything in their power to get me the lowest price. They beat out all the competitors. Customer service was their key to everything. They offered to take me anywhere I wanted to go so I didn't have to wait at the dealership! This is family owned and you can honestly tell due to the exceptional customer service. More
by Mia.Windley
Employees Worked With
Charles Sipe, Bradley Ewing, Adam Moquin, Te Ballengee
May 23, 2016
Horrible Customer Service I turned my truck in for repairs with the service department here. My truck was under warranty at the time. After they looked at it, for 5 days, they I turned my truck in for repairs with the service department here. My truck was under warranty at the time. After they looked at it, for 5 days, they continued to avoid to provide me a estimate to fax to my warranty company. On the 5th day, it was obvious they were not going to fix my truck. The service writer himself, would not even look up from his desk to acknowledge me. On my way home, a belt snapped on my truck thus causing brakes and power steering to go out. I immediately called the GMC manager, Brad Hull. He thought it was funny because I owned a Dodge Ram. I asked him if the thought a negative review would be funny and he said he didn't care. I could have been involved in a serious auto accident or even killed. I spoke to Charlie Obaugh himself about this issue and he told me that his service department let him know they knew my auto warranty company and that they wouldn't pay, being the reason they never sent them an estimate. I showed him a repair bill of more tan $10,000 paid out by my warranty company to another repair shop and he just walked away. STAY AWAY PEOPLE!!!! If Service doesn't care and the OBAUGH's don't care, noone at Charlie Obaugh will! More
by mguerrero9
Employees Worked With
Brad Hull, Charlie Obaugh
April 22, 2015
Very bad customer service I took my car to get it fixed. I noticed something was wrong with it. I had to wait for them to decide who was going to help me. Then decided to drop I took my car to get it fixed. I noticed something was wrong with it. I had to wait for them to decide who was going to help me. Then decided to drop it off. After a few hours I called back to see what was wrong with it and how much it would be.They kept hanging up on me and after the second day I just told them I'll be up there. I came up there they had to get somebody and they acted like I knew what was wrong with it. They finally told me and said it would be 3 days. I don't plan on taking it back there again. Everyone seems like they don't want to be here that works here. More
by Jane doe
Employees Worked With
?
September 02, 2014
Regular servicxe. I had my 2012 GMC Terrain serviced last week and my experience was completely satisfactory. I will tell my friends how well I was treated.. I had my 2012 GMC Terrain serviced last week and my experience was completely satisfactory. I will tell my friends how well I was treated.. More
by jjhopp
Employees Worked With
Service Rep.
March 22, 2014
I dealt with the salesman, Chris McCauley. He was able to help me every step of the way. He had answers to all my questions and worked with me to find a deal that was good for me. Thanks help me every step of the way. He had answers to all my questions and worked with me to find a deal that was good for me. Thanks More
by bu4trinyl
Employees Worked With
Chris McCauley
January 05, 2013
W showed up for our fuel rebate on our 2013 Kia sorrento. We were then sent to the service dept. across the street which was closed...went back to sales area and was told sorry we can't help you. We live a We were then sent to the service dept. across the street which was closed...went back to sales area and was told sorry we can't help you. We live an hour from the closest dealership so this is incredibly inconvinient. Bad customer service and staff is lacking in basic knowledge. More
by sorrento2013owner
Employees Worked With
jan. 5th 1pm whoever was in showroom ( 2 guys in their 20's )
December 02, 2012
I was involved in an accident and destroyed my vehicle while visiting from out of state. I stopped into the dealership intending only to waste time, kick tires, and to look at the Kia models, specificall while visiting from out of state. I stopped into the dealership intending only to waste time, kick tires, and to look at the Kia models, specifically the Sportage, but NOT intending to purchase anything. The young sales person was VERY good at answering my questions, and giving me specific details about each vehicle I inquired about, without having to refer to notes or window stickers. I made the decision to "see what happens" with financing, as I figured I would be unable to find financing. I was told that I was approved, for the exact vehicle I wanted, with every option I wanted, and none of the options that I didn't. The dealership made the purchasing process relatively simple and easy, and that same day, I left with my new vehicle. I only wish the dealerships in my area had such quality customer service, and simple buying processes. More
by heartbeatz28
Employees Worked With
Andrew Olson
