Charles Toyota

Sales and Finance departments were great. Chris is a very nice salesperson that allows the quality Toyota products to shine. He doesn't turn off customers with a pushy presentation or deception. Chris very nice salesperson that allows the quality Toyota products to shine. He doesn't turn off customers with a pushy presentation or deception. Chris and the quality Toyota product are the main reasons I went with Charles Toyota and are the bases for the high score categories. The low score in quality of work was solely due to the condition of the car after undercoating and I will probably take my car to another dealer for maintenance in the future (overspray on the sides of the car from undercoating that initially wasn't cleaned up until I identified it, dirt on the inside door handle and a stain on the brand new leather/suede front drivers seat from the body shop mechanic). More

We recently purchased a Certifed used Car from Charles Toyota. We had the pleasure of Dealing with Art Bruce. Art is the exact opposite of what you expect from a salesman. Not once during our visit/tes Toyota. We had the pleasure of Dealing with Art Bruce. Art is the exact opposite of what you expect from a salesman. Not once during our visit/test drive did he ever try to sell us the car. I never felt pressured. I even told him that I was going to take the weekend to discuss the car with my wife and I would get back to him on Monday. He just shook our hands and took us at our word. He didn't try to pull any sales tricks to try to make us buy the car that day or anything. On Monday I called him and we negotiated a fair price and again I did not feel uncomfortable during this process. Art remained professional throughout everything. He even drove the car down to my own mechanic for him to take a look at before we finalized the purchase. To me this was a huge deal because it meant that they had nothing to hide if they were willing to let an outside mechanic look at it. The gentleman who handled all of our financing and warranty information was extremely professional also, he never tried to sell us any extra warranties or services we didn't need. I only have one complaint and that is the website is very misleading. The car that I purchased showed up on the website as a certified vehicle. Only to find out that when you get there that in fact it had not been certified yet. The Sales Manage Dan tried to tell me that it would be an additional $550 to certify the car. I explained to Art that I felt that was a deceptive practice and he went to Tommy who is the General Sales Manager and they agreed to waive the fee. I still question the validity of the fee when the website clearly already had the vehicle as being certified. None the less Art helped us out with that as well. In the beginning I was not looking forward to doing business with a car dealership but in the end the over all experience was fine and I feel it is due to Art. He was professional the entire time he never pressured us and did everything he said he was going to do for us. I would reccomend this dealership and I would VERY STRONGLY reccomend asking for Art as your salesman if you want a smooth pressure free process. More

As a longtime customer of Charles Toyota (I and other family as well as friends have purchased vehicles from your dealership over the years)I continue to revisit your dealership as it is #1convenient,#2 family as well as friends have purchased vehicles from your dealership over the years)I continue to revisit your dealership as it is #1convenient,#2 backed by Toyota quality products and #3 as a person involved in the vehicle maintenance service business all my working career I understand how difficult it can be to be rated as excellent consistantly. The average consumer comes to you with expectations...often due to business demands it isn't alway possible to meet all of them but that being said I appreciate that your sales and service people try to strive towards a 100% satisfaction rating. Thanks again for your service and support. Sincerely. Michael S. Reilly More

These Service Guys are awesome. They are courteous, knowledgable and honest. What else can you ask for. I have been dealing with Charles Toyaota since 2004 and own 2 toyotas.....it is because of the th knowledgable and honest. What else can you ask for. I have been dealing with Charles Toyaota since 2004 and own 2 toyotas.....it is because of the the service team!!!Mary More

Arthur Bruce was the gentleman that we dealt with, he was Arthur Bruce was the gentleman that we dealt with, he was more than courteous, friendly, answered all questions we had and I could not have been happ Arthur Bruce was the gentleman that we dealt with, he was more than courteous, friendly, answered all questions we had and I could not have been happier with Art. He explained each and every feature of the car carefully before I actually drove out of the dealership. I would recommend Charles Toyota to anyone who is seeking either a new or used automobile and Mr. Bruce as their salesman they would not be disappointed. More

Mike collins the salesman was incredible! He welcomed me at the door. He made sure I felt like the most important person in the room. Several other salesmen said hello and congraulated me on my purchase. at the door. He made sure I felt like the most important person in the room. Several other salesmen said hello and congraulated me on my purchase. Dan the new sales manager sat with me and went over numbers to make sure the deal happened and I was satisfied. Christian, the finance manager, went through several scenarios with me and made sure I understood every detail of the financing and worked numbers until i felt comfortable. This was a great experience and I would recommend these folks to my friends and family! More

This is my second car from Ray at Charles Toyota.I got everything I wanted and more. Ray was very professional and helpful. I traded in my old Toyota and bought another. Even though i jus t claimed bankru everything I wanted and more. Ray was very professional and helpful. I traded in my old Toyota and bought another. Even though i jus t claimed bankruptcy they were able to put me in newercar. Thanks RY More

Great experience. Chris and Dan made buying a truck easy. They were straight and to the point,no hidden costs. Great price and fast delivery. I will definitely buy from them again. They were straight and to the point,no hidden costs. Great price and fast delivery. I will definitely buy from them again. More

This was my first experience buying a new car from Charles Toyota and I will definitely be buying my next one there. Everyone was friendly and knowledgeable and made the whole process very easy for me Charles Toyota and I will definitely be buying my next one there. Everyone was friendly and knowledgeable and made the whole process very easy for me. Even though they did not have the car I planned to purchase in their inventory, they quickly found it at another dealership and had it delivered a few days later. All of my questions and concerns were addressed. I could not be happier with my purchase and the service I received. More

In and out in 40 minutes for the 10K mile ToyotaCare. Everything was right on schedule and exactly as expected. They came and got me from the waiting room. I didn't have to go check up on them. Very clea Everything was right on schedule and exactly as expected. They came and got me from the waiting room. I didn't have to go check up on them. Very clean and orderly for an auto service facility. More