Charles Toyota

Do no, i repeat do not bring your car there to get worked on!!! I took my 2005 toyota avalon to norwich charles toyota for a small evap leak. Instead of doing a smoke test they changed a coil pack and a gas on!!! I took my 2005 toyota avalon to norwich charles toyota for a small evap leak. Instead of doing a smoke test they changed a coil pack and a gas cap after i purchased one the month before from them. I was told they that the check engine light might come back on and thats the only way to find the leak smh, But bring it back when when the light comes on then we will be able to find it. Remind u its like $130 or more just to get it diagnosed very close to $200 for that trip. 2nd trip another$130 or over for another diagnose but this time they told me they took the evap canister out and they tested it and thats the problem i need a new evap canister but thats gonna cost almost $900. I wasnt gonna let them rip me off again so i took it to another mechanic and come to find out not only wasnt it the evap canister but that evap canister was never taking out of the car since the factory put it in. So not only did i get charged for 2 evap diagnoses, they never even did any type of evap test on it and never took out the evap canister and tested it like they said. Now it cost me over $1000 to fix parts that wasnt broke and to find out the gas tank is the issue and thats gonna cost another $500 or more. Your better off bringing your car to a backyard mechanic because charles toyota of norwich Connecticut will have you taking multiple trips and taking your money every time without even looking at your car and fixing the parts thats not broken on your vehicles just to make a buck. Ps. I even wrote them a email about the situation and its been close to a week if not and no reply, so u know this is common and they dont care about customers just the customers money. They made me give them a star, they dont even deserve that!! More

we bought our second car from Jason Cooper service before and after could not have been better!!!! and after could not have been better!!!! More

My family has purchased four vehicles this past year and the entire staff is fantastic. Had a hiccup with a newly purchased, Charles stepped up! the entire staff is fantastic. Had a hiccup with a newly purchased, Charles stepped up! More

I would like to say that sales department at Charles is top notch. No pressure like some other dealerships I’ve dealt with in the past. It was a pleasure dealing with Brian, Kieth, and John to purchase my top notch. No pressure like some other dealerships I’ve dealt with in the past. It was a pleasure dealing with Brian, Kieth, and John to purchase my new Tundra. Thanks guys. More

CUSTOMER SERVICE LACKING Beware when you ask for an estimate from the Service dept. over the phone. You're not actually speaking w a service advisor, you're talking to an app Beware when you ask for an estimate from the Service dept. over the phone. You're not actually speaking w a service advisor, you're talking to an appointment coordinator who failed to disclose that when you replace the rear struts, you also need an alignment, which is another $110. That was a surprise when I dropped off the vehicle. I would have gone w a different estimate if I had known this up front. And then the Shuttle vehicle that they use to give you a ride home & pick you up later was disgusting. The front passenger seat had some nasty oil stains on it like they use it to put oily parts on it & the vehicle had trash in it. It looked like it has'nt been cleaned in years. Definitely not a good first impression. More

Ray McLean provided an excellent car buying experience I went into Charles Toyota on 1/7/19 with significant anxiety around purchasing a vehicle. Ray had a laid back approach that immediately made me feel I went into Charles Toyota on 1/7/19 with significant anxiety around purchasing a vehicle. Ray had a laid back approach that immediately made me feel comfortable. Ray allowed me to ask my questions, validated my concerns, steered me in the right direction of finding the car that had the features I desired and that was in my best interest financially. Ray took his time explaining the warranty and walked me through all of the steps he was taking to complete our transaction. This left me feeling confident in my purchase. I highly recommend you request Ray if you are looking for a non-pushy car buying experience. More

outstanding and very frindly I went to a different dealer and waited 45 min. and no one came out to help me . I went to Charles Toyota in Norwich ct. they came out right away and I went to a different dealer and waited 45 min. and no one came out to help me . I went to Charles Toyota in Norwich ct. they came out right away and everyone in there said Hi to me as they walked by and by when I left and asked if they could get me anything to drink. Very outstanding dealer ship More

Great Salesman/Up Front Dealership When I arrived at Charles Toyota I was pleasantly greeted by Shelton Watrous. I had several questions regarding purchasing a 2016 RAV4. Shelton answ When I arrived at Charles Toyota I was pleasantly greeted by Shelton Watrous. I had several questions regarding purchasing a 2016 RAV4. Shelton answered all my questions accurately and provided valuable information about the RAV4 that I wasn't aware of. Extremely knowledgeable and sincere. He is not your typical (You must buy it Today) salesman. It was a true pleasure dealing with him. If you are looking for a great dealership with fair prices go to Charles Toyota and ask for Shelton... More

first Class Sales men are very friendly and are able to answer any questions. I have purchased 4 cars over the years from here and always get a great deal. Servic Sales men are very friendly and are able to answer any questions. I have purchased 4 cars over the years from here and always get a great deal. Service there is also quick and efficient More