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110 Reviews of Charles Gabus Ford - Service Center
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April 02, 2016
Worst "service" experience ever 0 stars I made an apointment for an oil change over the phone. I asked for a time of 12:30 p.m. but the lady told me the only think available was 1:4 0 stars I made an apointment for an oil change over the phone. I asked for a time of 12:30 p.m. but the lady told me the only think available was 1:40 p.m., so I had her sign me up. When I arrived, the obviously disinterested "service" writer told me I was supposed to be there at 12:40. When I explained that I was told 1:40, he said I could wait and he might get me in but it would be at least 3 hours. I asked him to note that I was there at the time given to me and told him I wasn't going to wait 3 hours when it was their mistake. I also asked him to note that the GPS in my Explorer was still not working right. He said something about the lube techs not being qualified to fix the GPS, and I told him there was no one there who could fix it since I'd had the car in at least 8 times for the prroblem. I asked him to come and look at the GPS, because it showed me over half a mile from where I actually was. He refused to look at it, and told me I insulted "his" techs and he wasn't going to help me. I told him if he had any techs that could fix their product, I wouldn't insult them. He accused me again of insulting "his" techs and raised his voive to the point that the service manager came out to se what was going on. He escorted me out to garage, but didn't ay anything to the loud-mouthed writer or apologize for the way I was being treated. His demeanor did seem to change when he looked at the GPS and saw how screwed up it was. He said he would look into it. I told him before I left that I would be switching all of my car needs to Dewey Ford, where I was sure I would be treated better. The service manager called my home the next day, but that was too little, too late. My entire family has gotten their cars at Gabus for a long time, but none of us will ever go back there again. More
by deputydad23
Employees Worked With
I didn't bother to get the name of the person.
February 24, 2016
No hassles! They got it in asap, and I didn't have to worry. They provided a loaner, and even cleaned our car to new condition when we picked it up. They got it in asap, and I didn't have to worry. They provided a loaner, and even cleaned our car to new condition when we picked it up. More
by WD0FIA
Employees Worked With
David Martin
April 15, 2015
Gabus car rental I was stopped on westbound 235 due to traffic, and was rear-ended recently. The day after my accident, I requested that my car be towed to Gabus, on a I was stopped on westbound 235 due to traffic, and was rear-ended recently. The day after my accident, I requested that my car be towed to Gabus, on advice from family since they own Kia. I found the man at the service desk to be helpful. Because my car was not in drivable condition, I needed a rental. I was directed to Nathan. I have never been in this situation before and have never rented a car, so had many questions. One of which was whether I could use my father's credit card to cover the up front cost until insurance would cover it. He immediately raised his voice and stated that "You can't just use someone else's credit card to drive away in one of our cars." So I gave him my own. When I inquired as to how the situation would be handled when the at-fault insurance kicked in to cover the cost of the rental, he proclaimed "You can't just walk into this place and say I want a car and I don't want to pay for it!" That was never my intention nor did I ever say those words, I simply had questions. He in turn began treating me as if I was a criminal and was trying to pull one over on him and get a car for free. He then stated that "When people come into this place after an accident being rude to me when I'm part of the solution that's not fair!" When I suggested that he was not very nice and had been confrontational since I walked in he began arguing like a child--no I'm not, you are, I'm not rude, you are! He said this multiple times throughout the exchange. I was still shaken up from the accident and was dumbfounded at his lack of customer service skills, not to mention human compassion. At this point I was so upset by his abuse that I began sobbing. Finally, he backed off and pretended to be nice, but the damage was done. He led me outside to the car, still sobbing, past all the other employees in the immediate area. I was horrified, humiliated, and IN TEARS AT THE FAULT OF A CUSTOMER SERVICE EMPLOYEE. If I had not had obligations that morning, and had more time, I would no doubt have gone somewhere else and had a better experience. I cannot believe that a person so confrontational and unsympathetic is allowed to have face to face contact with customers, some of which have just been through traumatic car accidents. There is clearly a problem present when an employee thinks he has the right to speak to ANYONE like that, let alone a CUSTOMER who will likely bring THOUSANDS of dollars in service, repairs, and cost of a rental to his place of employment by the time all is said and done. His behavior was disgusting and it is unacceptable. More
by jennen
Employees Worked With
Nathan
October 03, 2013
I purchased my mustang in April 2009. At that time part of the deal offered was "free oil change for life". I was told to just pull in, present your card and I would be taken care of. All went well for 3 y of the deal offered was "free oil change for life". I was told to just pull in, present your card and I would be taken care of. All went well for 3 years. I'm now being told you have to make an appointment for an oil change when I stopped in today. I get off work at 4:30 & the next later appointment would be a week from today. When I asked about leaving it on Saturday morning when they opened, "They would try and fit me in", and could take up to 4 hrs. Really, my choices are 1 week, or 4 hrs. for an oil change. As I began to express my extreme disappointment, the woman doing the scheduling stopped me and said, "you can't think you're the only one", & I told her I realize I'm not the only one wanting service work.This ploy of free oil changes for life doesn't seem to be all it was made out to be at the time of the sale. Is it because its a "free" oil change and now must take a back seat to more profitable customers (if so, it was never mentioned during the sale period), or is this a change in management style toward customers since Charles Gabus passed. Many dealerships have created means of handling passed promises made to customers when sales promotions were presented. I am very pleased with my car. But I could have bought it at any Ford dealership as it is the vehicle I'm happy with. The dealer is quickly becoming something else. I'm sure from now on as I have to make an appointment a week in advance, or make an allowance of 2, 3, or 4 hours for a simple "FREE" oil change...that grain of salt will continue to be pushed a little deeper into the wound! More
by DWForkner
Employees Worked With
Unknown
August 24, 2013
Came in for service for my car because I was having problems with my duel climate control. Kept saying it was fixed but it wasn't would pick up my car and something else would be wrong. On my final v problems with my duel climate control. Kept saying it was fixed but it wasn't would pick up my car and something else would be wrong. On my final visit the service tech damaged trim parts inside of my car had grease all over the seats, doors and the touch screen, parts were not put back together correctly it was a mess. Raised a fit because I was tired of the way they were treating my car and they fixed the damaged part but also in the end banned me from the service department, it doesn't matter anyway because I do not plan on returning because lord only knows what other damage they would cause or forget to put a part back on. I posted a public youtube video of just how my car was returned to me because I feel people need to know how poor of service you get from this company. More
by Michael50211
Employees Worked With
Robert
July 17, 2013
I have been trying to get my car in for an oil change for almost 3 weeks. No joke. They advertise "Oil Changes For Life" which does you no good if you can't get your car in for service. It takes almost a wee almost 3 weeks. No joke. They advertise "Oil Changes For Life" which does you no good if you can't get your car in for service. It takes almost a week and a half to get it in for an oil change unless I want to leave it for a day to see if they can squeeze it in and that doesn't guarantee that it will even get done. I called and spoke to Jim Bitner (General Manager) and his exact words to me were "we are busy, what do you want me to do?" He said that they were hiring and couldn't "find people qualified to work there" Well, then my suggestion for Gabus is: Don't advertise and promote something you can't truly deliver on!! Luckily, I was able to call Dewey Ford in Ankeny and they got my car in within 10 minutes. They even gave me my oil change for free to try them out and washed the car before giving it back. Odd that a dealership that I wasn't a customer bent over backwards for me, yet the dealership that I was a customer at treated me like crap. I have purchased two vehicles at this dealership and been a customer for years. There will not be a third vehicle purchased, and I will not recommend this place to anyone! More
by MrsWeidner
Employees Worked With
Jim Bitner
May 09, 2011
I was in an accident that was not my fault and the other party involved had Progressive Ins. and they have a setup at Gabus so I decided to use Gabus to do the repairs. After leaving my truck there for a fe party involved had Progressive Ins. and they have a setup at Gabus so I decided to use Gabus to do the repairs. After leaving my truck there for a few days they called to say that it was done. So I went in and signed the papers and they pulled up and handed me my keys, I then walk outside to see that they had not replaced the chrome at the bottom of my truck. I walk back inside and mention it and they all look at me dumbfounded and I had to show them where the chrome was missing. They then slip into the back to figure it out and reappear saying that it had in fact been ordered and it would be a few days till it was there and that I was kinda lucky because they had to order a whole new set so I was going to get ALL NEW CHROME, I said "OK, I just wish someone had told me this prior so I didn't assume you were trying to pull one over on me." And I left. Two days later I am pulled over because the my tail lights were out. ON THE CORNER THEY HAD BEEN WORKING ON. So I promptly take it back to them and sure enough they FORGOT to hook them up. I asked them if my chrome was in yet and they said it would still be a few days. TWO WEEKS LATER, I CALL THEM and ask about it. They say yes it is in (BUT NO ONE HAD CALLED TO TELL ME). So again I take it back and they take it back and begin working, then pull it up out front and say it's DONE (again). I then notice that only the one piece of chrome had been replaced and bring it to their attention, they said they wouldn't put the rest of the chrome on because the stuff on it already still looked good, and I say "but I was told they would do it all since you had to order it". T^he man gives me the rest of the chrome but won't install it so it is sitting in the back of my truck now. I WILL RECOMMEND TO ANYONE I KNOW OR MEET TO AVOID THIS BUSINESS. There are plenty of bodyshops within 1 mile of here that will probably not give you this kind of runaround. And as far as a car dealership goes, if their bodyshop is any indication, stay away they're gonna try to screw ya More
by Coking
Employees Worked With
Bodyshop/ Collision center employees
February 26, 2011
When I pulled into department I was immediately greated by a service advisor. He opened the door and helped me out of the car, thouroughly checked tire pressure, tire wear, advised me I needed a tire rotat by a service advisor. He opened the door and helped me out of the car, thouroughly checked tire pressure, tire wear, advised me I needed a tire rotation and proceeded to take my car for the oil change. The car came back washed and perfectly clean inside too. More
by chicnkoop1
Employees Worked With
Dave Krittenbrink
December 06, 2010
I came in for a brake job - the work was done quickly, the staff was very friendly, the bill came back $20 less than the coupon offer. Very pleased with everything. Robert is who I brought my car to...I the staff was very friendly, the bill came back $20 less than the coupon offer. Very pleased with everything. Robert is who I brought my car to...I also came in for tires a few months ago and also dealt with Robert. He is very pleasant and easy to work with and was very honest on what needed done right away and what could wait. More
by ShelleyScott
Employees Worked With
one
May 23, 2010
My vehicle broke down on the interstate as I was passing through the area. I had it towed to the nearest Ford Dealership which was Gabus. It became apparent Gabus Ford Service people weren't interested in through the area. I had it towed to the nearest Ford Dealership which was Gabus. It became apparent Gabus Ford Service people weren't interested in helping someone who had purchased the vehicle at another dealership. In fact the service manager told me he gave priority to those who had purchased their vehicle from Gabus, and he didn't care if I took my truck somewhere else for service. So I contacted another dealership and had it towed a second time. More
by leesorbel
Employees Worked With
Service Dept and Service Manager
