Back

Charles Gabus Ford - Service Center

Des Moines, IA

4.7
102 Reviews

102 Reviews of Charles Gabus Ford - Service Center

Sort by
December 06, 2010

I came in for a brake job - the work was done quickly, the staff was very friendly, the bill came back $20 less than the coupon offer. Very pleased with everything. Robert is who I brought my car to...I More

by ShelleyScott
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
one
May 23, 2010

My vehicle broke down on the interstate as I was passing through the area. I had it towed to the nearest Ford Dealership which was Gabus. It became apparent Gabus Ford Service people weren't interested in More

by leesorbel
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Service Dept and Service Manager
May 27, 2010 -

Charles Gabus Ford responded

Having your truck break down is frustrating especially when traveling out of state. Saturdays are one our heaviest service days. We believe we first needed to complete the work for individuals with scheduled appointments. It wouldn't have been fair to bump your service ahead of those with appointments. Your truck would have been first in the service rotation after the scheduled appointments. We hope you were able to get back on the road quickly, and we're sorry that we weren't in a position to help you within your timeframe.

...
11