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Charles Gabus Ford - Service Center

Des Moines, IA

4.7
114 Reviews

114 Reviews of Charles Gabus Ford - Service Center

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April 03, 2020

Warranty Work? NOT In June of 2017 I purchased a new 5.4l motor for my F-150 and we went with Gabus due to the 3 yr (unlmited mile) warranty offered by Ford. Now there More

by ajkrieger
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Michelle - Service
September 22, 2018

Body Shop My vehicle looked like a new car when it left the body shop. They also had excellent customer service. I like doing business with this dealer in all d More

by carol t
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
body shop employees
July 25, 2018

Transmission went out on 2014 Ford Fusion with 27K miles I bought my 2014 Ford Fusion in April 2017 with only 4,500 miles on it, the transmission went out of it in July 2018 with only 27K miles on the car. More

by Nick Molln
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ed Baker
December 14, 2017

Body shop manager was very rude and unprofessional had to take my truck back twice not happy at all they offered nothing not even a apology More

by Jiml
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Body shop mgr
November 30, 2017

"IT'S FORD'S FAULT" SAYS CHARLES GABUS 2 1/2 years ago I had my transmission go out on my car. At an expense of over $6,000 I paid to replace the transmission with the understanding that th More

by Darren Anderson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Service Department
September 20, 2017

Bill the Salesman and Brenda in Fiance Awesome. First of all, Bill and Brenda were great I could not have asked for better service. Detail shop not so much they were very unprofessional and was so More

by tazmom
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Freeman
May 17, 2017

Go Elsewhere for Service We have purchased many cars (5+) from the dealer and love the sales, HATE the service managers. Many times they oversell you on services you don't ne More

by tiffwalt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mike
February 17, 2017

They don't do just what you tell them to do. I brought my truck in because the brake caliper exploded. They could get me in. I explained my finances were tight and to only replace a caliper and t More

by StuckinIowa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Kyle Walker
November 23, 2016

Great experience. James Carpenter and Jeff Turner helped me out the day I bought my Edge. They were both respectful and listened to what I had to say. I highly recommen More

by wolverinefan
Recommend Dealer
Yes
Employees Worked With
Jeff Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James Carpenter
Nov 28, 2016 -

Charles Gabus Ford responded

Congratulations on your Edge! Thank you for taking the time to write about your experience. It's great to know James and Jeff were able to provide you with the pressure-free and professional service. Please feel free to call or stop by if there is anything else we can do to help you. Regards, Sean Sellers, General Manager, ssellers@charlesgabus.com, 515-270-0707

October 05, 2016

Great service. I took my Fiesta in for a warranty repair. They did an amazing job replacing the clutch. I had a slight vibration problem afterwards which they addres More

by Rasmussen317
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle
Oct 12, 2016 -

Charles Gabus Ford responded

Thank you for writing this amazing review of our dealership. We strive to provide all of our patrons with 100% customer satisfaction and it's a pleasure to hear that our team did just that. Don't hesitate to call or stop in if you should have any additional questions or concerns. Best regards, Sean Sellers General Manager ssellers@charlesgabus.com 515-270-0707