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Charles Gabus Ford
Des Moines, IA
560 Reviews
Charles Gabus Ford is a family-owned car dealership in Des Moines, IA. The dealership was founded in 1956 by Charles Gabus and has since been providing high-quality vehicles, parts, and services to customers in the Des Moines area.
At Charles Gabus Ford, customer satisfaction is a top priority. The dealership offers a wide selection of new and used Ford vehicles, including trucks and SUVs. Their team of experienced sales professionals is dedicated to helping customers find the vehicle that best fits their needs and budget.
In addition to vehicle sales, Charles Gabus Ford also offers a state-of-the-art service center staffed by certified technicians. The service center is equipped to handle all types of maintenance and repair needs, from oil changes and tire rotations to more complex engine repairs.
At Charles Gabus Ford, the company's mission is to provide customers with a hassle-free, transparent car-buying experience. Their commitment to customer satisfaction has earned them a loyal customer base and a reputation as one of the top car dealerships in Des Moines.
Whether you're in the market for a new or used vehicle or need maintenance or repair services, Charles Gabus Ford is your go-to destination in Des Moines, IA.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 560 reviews
May 04, 2011
I am a 70 year old woman and have never purchased a car on my own before. I was very apprehensive about doing do. The pastor of my church bought a new Fusion and was very happy with Mr. Fesler @ Charles Ga on my own before. I was very apprehensive about doing do. The pastor of my church bought a new Fusion and was very happy with Mr. Fesler @ Charles Gabus Ford and gave me his name. So I made an appointment with Mr. Fesler who was very patient and kind and answered all my questions without making me feel ignorant. And he gave me time to make decisions with no pressure. In addition, the person who handled the financial aspect was great as was the man who helped me to get acquainted with the car. Upon visiting the service area, those people were kind also. All of the above reasons are factors in why I gave great ratings on all of the above questions. I would highly recommend this dealership. Another factor which made Charles Gabus Ford attractive to me was the fact that oil changes are free for the life of the car. And that means a lot to me. ****** I could find the names of all the people who helped me if I looked in my paperwork. More
by gail2u
Employees Worked With
Wade Fessler, financial person, service person, person who helped me get acquainted with car, Wade Fessler
May 04, 2011
Wade was very helpful in my purchase process and found exactly the car I wanted. I would certainly recommend Wade and Charles Gabus for any new car purchase. They even found an additional $750 rebate fo exactly the car I wanted. I would certainly recommend Wade and Charles Gabus for any new car purchase. They even found an additional $750 rebate for which I qualified due to a Ford website search I performed. More
by bradonhines
Employees Worked With
Wade Fessler
May 04, 2011
I had no service work done, I purchased a 2011 f-150 truck. I thought the price was fair but not great and since I had no service work done I could not rate this item. I am enjoying my new truck but lik truck. I thought the price was fair but not great and since I had no service work done I could not rate this item. I am enjoying my new truck but like everyone else I wish fuel costs would come down. More
by roger severson
Employees Worked With
Brad Rodish
May 04, 2011
We have been a customer of Charles Gabus Ford for 30 or more years. During that time the sales staff that we have worked with has always been very helpful in directing us to the vehicle that best fit our n more years. During that time the sales staff that we have worked with has always been very helpful in directing us to the vehicle that best fit our needs. Greg Gioffredi has worked with us in leasing the 2 or 3 Escapes and purchase of an my Explorer. He does a Great Job for us. The Service Department Staff is second to None. The service staff that we work with is Robert & Bob and they are Great also. Thank You. More
by gehollister
Employees Worked With
Greg Gioffredi
April 26, 2011
When I was looking to purchase a new car I stopped at Charles Gabus to look at their pricing and vehicle inventory. I walked around the parking lot for around 30 minutes looking at cars and actually wal Charles Gabus to look at their pricing and vehicle inventory. I walked around the parking lot for around 30 minutes looking at cars and actually walked through a group of sales people standing in a group talking. After looking at a few more cars, I walked back towards the sales people who begin to split up from their group. Several walked into the building and began looking out the windows for potential customers. I never even received as much hello from any of them. I purchased a car from them in 2005 and it was a pretty decent experience. However, after a previous unfavorable experience with them in 2008 and now with this latest episode, I will never even waste my gas to drive to their dealership. I'm not sure who is in charge now that Charles Gabus is gone, but I was not impressed. More
by usandthem2
Employees Worked With
Nobody
April 19, 2011
I had purchased a 2009 Fusion from Napoleon sometime around November of 2008. I had a great experience with him and Charles Gabus that time; however, I just returned there in March of 2011 looking to s around November of 2008. I had a great experience with him and Charles Gabus that time; however, I just returned there in March of 2011 looking to see what 2011 Edges they had. I went inside and asked for Napoleon and the front desk person stated he would be right up. Well, it was more like 15 minutes before he came up. I stated what I was interested in and he did show me what they had. We went and test drove the car, but anytime I had a question, he was very cold and really didnt want to answer my questions. At first I didnt think anything of it. We then went down to his office to see what kind of deal we could come to and this is where his true colors showed through!! He asked me what I was looking for in payments and I told him, then he asked to go look at my Fusion. When he came back, he wrote some info down and went out of the office. When he came back, he slapped down a sheet of paper and said, "This is what we can get your payments at, plus or minus." I asked what do you mean by "plus or minus"? He just glared at me and proceeded to tell me it would depend. Well, I was a little confused and shocked that he was acting like this!! Then he received a personal phone call while working with me and then all of a sudden a deacon from his church shows up and also proceeded to glare at me for over 15-20 minutes. Napoleon just kept coming up with reasons and excuses as to why they couldn't give me more for my trade and why they couldn't lower the payment. After becoming frustrated and completely uncomfortable, I proceeded to leave! I have contacted Ford about him and Charles Gabus and how they really like to "treat" people. Like the other people on here have posted...Gabus draws you in with their #1 Ford Dealer in Iowa, price and selection crap, but once you buy from them, they dont want anything to do with you. As I stated earlier, my first experience was great, so I wanted to give them my business again, but after this, I will NEVER go to Gabus again!!!! BE AWARE!!!!!!!!!!!!!!!! More
by lauderboii
Employees Worked With
Napoleon Douglas
April 05, 2011
Pat Crane was professional, courteous, and friendly to work with. The dealership treated me fairly on the value of my trade in. They also had the vehical with all the right options AND the right color in work with. The dealership treated me fairly on the value of my trade in. They also had the vehical with all the right options AND the right color in stock! My wife and I will be happy to recommend both Gabus Ford and Pat crane to our family and friends. Sincerely, Bruce D Cameron More
by Bruce D Cameron
Employees Worked With
Pat Crane & Jim Bintner
April 04, 2011
Great experience, Brad and everyone we met were friendly, professional and helpful. The dealership is at a great location on Merle Hay Road. We really like the new 2011 Explorer, with My Touch, and My Key professional and helpful. The dealership is at a great location on Merle Hay Road. We really like the new 2011 Explorer, with My Touch, and My Key. We also like the power third row seats and the back-up camera. More
by dbtrumbo
Employees Worked With
Brad Rodish
April 04, 2011
I really enjoyed working with Pat Crane. He was very professional and did a great job. The next time I am in the market for a vehicle I will ask for him. I have not done business with Charles Gabus professional and did a great job. The next time I am in the market for a vehicle I will ask for him. I have not done business with Charles Gabus Ford for several years because I moved 40 miles away. It was worth the drive to get a good value on an Ecoboost F150 that local dealers did not have available yet. I had a very positive experience with everyone that I came in contact with. I will come back. Thanks, MJ More
by McShelby
Employees Worked With
Pat Crane
April 01, 2011
Steve Sanders dealt with me honestly and fairly. He was straightforward about the invoice cost of the new vehicle and the incentives being offered. He also offered a fair price for my trade without the ne straightforward about the invoice cost of the new vehicle and the incentives being offered. He also offered a fair price for my trade without the need for any negotiation. He made the transaction go smoothly and quickly. More
by Looby
