Charles Gabus Ford

Napoleon Douglas was very professional. Napoleon was great to deal with when I was looking to my a new truck. He kept making sure that I wanted the options that were listed. He worked very h Napoleon was great to deal with when I was looking to my a new truck. He kept making sure that I wanted the options that were listed. He worked very hard helping me pick out the truck that I wanted. I would recommend this dealership to my family and friends. More

I found a specialty vehicle for sale at Charles gabus Ford in Iowa, it is a 2010 Ford F350 Harley Davidson edition diesel. I could only find a few for sale around the country because they were a limited Ford in Iowa, it is a 2010 Ford F350 Harley Davidson edition diesel. I could only find a few for sale around the country because they were a limited build vehicle. I called on Monday March 17, 2014 and asked a few detailed questions about the truck. I explained to the salesman (Steve Reiman) that I was willing to commit to buying the vehicle over the phone if he would do me service of being my eyes over the phone and the fact I live in Minneapolis and wasnt going to drive over 4 hours just to look at it. After my heartfelt talk to Steve Reiman about how I have to put my faith and trust into him as a salesman and a person whom knows vehicles to inspect the truck thouroughly for any scratches, dings or dents both inside and outside of the truck. I also asked him to check the service records and to make sure that all fluids and filters were changed which I specifically expressed that I required the 2 fuel filters be changed as well. Steve told he would personally go outside and check over the vehicle, inside and out, and go down to service to see what the records looked like and double check everything. He told me he would call me back in about 20 minutes. After 3 hours I called Steve back because of the lack of a return phone call to me. He stated that he had gotten busy with other customers which I understand, these guys work on commission so its a numbers game. Steve assured me that because Charles Gabus Ford goes through every incoming vehicle with a fine tooth comb in service and fixes any scratches, dings or dents that I had nothing to worry about and that the truck would be in the condition he said it would be, which was "great". I took this mans word the truck was "great". I committed to purchasing the truck over the phone. I called Steve 3 MORE TIMES over the course of the week to assure him my financing went through at my credit union and to verify that all service had been done asking yet again about the fuel filters to which he replied "Oh yeah, I forgot to go ask that, I'll go do that and call you back". Needless to say Steve got busy again and I recieved no call back. I called Steve one last time on Friday March 21, 2014 to assure him I was coming to the dealership the next day and should arrive between 9 and 10am and I ask yet again about the service records and the fuel filters. Steve hadn't checked on anything, he was on the golf course and wouldnt be in until Saturday morning. Let the disappointment begin... I guess a week wasn't long enough to proivide a little customer service. I arrived at 9:30am at Charles Gabus Ford after a 4.5 hour long road trip. I examine the truck thouroughlyinside and out, test drive the truck, and made the decision to purchase it. Steve finally got me the alswer about the servicing and the fuel filters. They had NOT changed them and I expected it done considering it is part of regular maintenance and they had no way to tell me how long it had been since it had been done. It took about an hour which isnt bad but I felt my time was being wasted since I asked for this to be completed a week prior. Steve said he "did that for me" as a favor. Thanks Steve. I was ushered to the finance dept. where I paid for thre truck and signed the approriate paperwork. They brough me into a "delivery area" where the dissapointment continued. There was a very young man that was going to answer all my questions about the truck and have me sign off on it. As soon as I started the truck I noticed a faint squeek coming from under the hood. I asked the young man what it was and he looked at me like I just asked him an astro physics question. I said it sounds like a serpentine belt and tensioner pulley. We drove the truck back to service for the second time now. I get out of the truck and the kid walks around to the drivers side to pop the hood release. Now the truck is running so the keys were in the ignition, the young man reaches over, locks the doors and shuts it. Now the truck is running and doors are all locked. At least the hood is open though... He walked into the service Dept and disappears. I assumed he went for a window lock jimmy. I sat there for 30 minutes with no sign of the young man. A service rep comes out from the inside where the service writers desks are and asks if I need any help. I tell him the whole story and he hopped to returning in about 1 minute with a mechanic and a jimmy, and they unlock the door. One problem down and another major one to go. I tell the service rep that knew what he was doing and was very helpful about the squeek and he goes to get the diesel machanic immediately. The mechanic listens to the truck, says it needs a belt and a tensioner pulley, just as I thought. Now here in lies the problem wuith this situation and why I am very upset. Steve, the salesman whom I trusted and expected to be my eyes on this truck, the salesman whom assured me that every truck is fully serviced and there wouldnt be any thing wrong with it. Never actually did any of the things I asked of him. Thanks again Steve, and youre welcome for the commission check. The service guys saved my day. It was 1:30, four hours after my arrival. They informed me they had to go to another Ford dealer to get the parts and it took 2 hours to do the job. I grit my teeth but am thankful for the quick help from service. I walk back out to my ride down to the dealer and ask if we can wait another 3 or 4 hours until the truck is fixed, yet again. I confronted the saleman Steve Reiman about his short commings and am retorted to with a bunch of typical excuses about how he cant be held responsible for everyones job at the dealership. I umpolitely remind him I asked HIM to help me, not anyone else at the dealership. We part on bad terms.By now I and my original ride to Des Moines are both starving so we leave to find some lunch. I finally got a call at 3:45pm that the truck is done. We rush back, signed every piece of paper they wanted and head for home. By the tome I got home, The original 9 hour trip had become a 14 hour trip. I felt that my business wasnt appreciated by sales and they had ZERO customer service. Service and the mechanics however I would buy doughnuts and coffee for a week. They are the only reason I made it at all. More

I Recently Purchased A Brand New 2013 F150 XLT From Charles Gabus Ford. Pat Calhoun Was The 1st Person To Greet Me As I Walked Up To The Office. My 1st Impression Was He Was Very Friendly And Cheerful. Charles Gabus Ford. Pat Calhoun Was The 1st Person To Greet Me As I Walked Up To The Office. My 1st Impression Was He Was Very Friendly And Cheerful. So Far So Good ! This Was The 1st Time Buying A New Vehicle And I Dreaded The "Pressure" That I Had Heard About When Buying From A Dealership. I Told Pat What I Was Looking For And He Showed Me What They Had. I Found A Beautiful Kodiak Brown F150 XLT And I Took It For A Test Drive And Fell In Love With It. I Told Pat I Wanted To Look Around At Other Dealerships And Think On It Through The Week-End. I Checked And Looked At 3 Other Dealerships And Quickly Realized Charles Gabus Had The Best Deal By Far. Nick Young In Finance Explained All Of The Loan Details And Jeff Duis Coordinated The Delivery And Explained Everything To me About The New Truck Including Getting Me Set Up With Blue Tooth. All I All, What An Outstanding Truck Buying Experience ! Check Charles Gabus Ford Out Before You Make Up Your Mind On A Vehicle Purchase And Ask For Pat Calhoun For A Really Great, No Pressure Sales Representative. More

I called Gabus and we discussed what options I wanted and what price I was willing to pay. I got a call back from my saleswoman stating that they have a F150 in both green and blue with the options I want i what price I was willing to pay. I got a call back from my saleswoman stating that they have a F150 in both green and blue with the options I want in the price range I was looking at. Made the two hour drive to Gabus. We looked at the two trucks to see that neither one of them had the options. So we started looking at F150s that were $2,500 more??? I asked to speak with a manager. I explained how his saleswoman told us that they had trucks with (x) options at (x) price. When we got there that was not the case. The manager shrugged his shoulders and said that was on me and I should of researched it more. I told him speaking to his saleswoman and getting direct info on the phone was my research. He said I should of used the Internet and finished our conversation with a uncomfortable silent blank stare. The manager was an older gentleman. I was absolutely shocked that was all he had to say knowing we drove two hours to get there because of a "mistake" his saleswoman made on not one, but two trucks. Wasted over half a day driving to Gabus Ford to be told "it's on you". I will never consider a purchase from Charles Gabus Ford. More

Excellent experience! Everyone was super friendly and helpful. We got a great deal. We will definitely recommend Charles Gabus Ford to our friends and family. helpful. We got a great deal. We will definitely recommend Charles Gabus Ford to our friends and family. More

This is the first time I've been to Charles Gabus Ford. I was very impressed with the whole process from picking out the Ford Escape I wanted to talking with the Finance department. Brad was very h Ford. I was very impressed with the whole process from picking out the Ford Escape I wanted to talking with the Finance department. Brad was very helpful, and answered all my questions. I will definitely be back in the future! Jennifer More

My wife and I purchased a 2013 Ford Taurus from Charles Gabus Ford and it was one of the smoothest auto purchase transactions we have had. Erika Hall was an amazing sales representative and really worked Gabus Ford and it was one of the smoothest auto purchase transactions we have had. Erika Hall was an amazing sales representative and really worked hard to make sure all of our needs were met. The professionalism of the team at Charles Gabus Ford was very impressive and we will be back for our next purchase. Thanks to the entire team at Charles Gabus Ford. Todd and Sheryl McMahon More

Our family vehicle was totalled from an accident and we needed another vehicle asap. I looked at a few dealers in the area...trying to decide. Gabus Ford had a great deal online on a low mileage '11 Escape needed another vehicle asap. I looked at a few dealers in the area...trying to decide. Gabus Ford had a great deal online on a low mileage '11 Escape. I called in to inquire further - thinking "what's the catch"? Noah was very helpful and answered all my questions. The test drive convinced me, I have a monthly payment that fits my budget and my family loves the car. We were treated with respect and well taken care of from start to finish. Thank you! More

Once again, our vehicle needs were met by Charles Gabus and Jeff Turner. We are always very satisfied with the selection of vehicles and the knowledge of everyone involved with our purchases. Jeff is a del and Jeff Turner. We are always very satisfied with the selection of vehicles and the knowledge of everyone involved with our purchases. Jeff is a delight to work with and always treats us like family. And rightly so, as we're a part of the Ford 'family', and have been for years. From the minute we walk in to look, talk, and discuss our needs and purchase to visiting with the finance deptartment to going over the features of our new vehicle...it's always a pleasurable experience with all questions and concerns answered before we leave. And we always know Jeff and the entire staff will be there if any future needs or questions arise. Thanks again to all. More