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Charles Gabus Ford
Des Moines, IA
567 Reviews
Charles Gabus Ford is a family-owned car dealership in Des Moines, IA. The dealership was founded in 1956 by Charles Gabus and has since been providing high-quality vehicles, parts, and services to customers in the Des Moines area.
At Charles Gabus Ford, customer satisfaction is a top priority. The dealership offers a wide selection of new and used Ford vehicles, including trucks and SUVs. Their team of experienced sales professionals is dedicated to helping customers find the vehicle that best fits their needs and budget.
In addition to vehicle sales, Charles Gabus Ford also offers a state-of-the-art service center staffed by certified technicians. The service center is equipped to handle all types of maintenance and repair needs, from oil changes and tire rotations to more complex engine repairs.
At Charles Gabus Ford, the company's mission is to provide customers with a hassle-free, transparent car-buying experience. Their commitment to customer satisfaction has earned them a loyal customer base and a reputation as one of the top car dealerships in Des Moines.
Whether you're in the market for a new or used vehicle or need maintenance or repair services, Charles Gabus Ford is your go-to destination in Des Moines, IA.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 4:30 PM
Sunday Closed
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Showing 567 reviews
April 02, 2016
Worst "service" experience ever 0 stars I made an apointment for an oil change over the phone. I asked for a time of 12:30 p.m. but the lady told me the only think available was 1:4 0 stars I made an apointment for an oil change over the phone. I asked for a time of 12:30 p.m. but the lady told me the only think available was 1:40 p.m., so I had her sign me up. When I arrived, the obviously disinterested "service" writer told me I was supposed to be there at 12:40. When I explained that I was told 1:40, he said I could wait and he might get me in but it would be at least 3 hours. I asked him to note that I was there at the time given to me and told him I wasn't going to wait 3 hours when it was their mistake. I also asked him to note that the GPS in my Explorer was still not working right. He said something about the lube techs not being qualified to fix the GPS, and I told him there was no one there who could fix it since I'd had the car in at least 8 times for the prroblem. I asked him to come and look at the GPS, because it showed me over half a mile from where I actually was. He refused to look at it, and told me I insulted "his" techs and he wasn't going to help me. I told him if he had any techs that could fix their product, I wouldn't insult them. He accused me again of insulting "his" techs and raised his voive to the point that the service manager came out to se what was going on. He escorted me out to garage, but didn't ay anything to the loud-mouthed writer or apologize for the way I was being treated. His demeanor did seem to change when he looked at the GPS and saw how screwed up it was. He said he would look into it. I told him before I left that I would be switching all of my car needs to Dewey Ford, where I was sure I would be treated better. The service manager called my home the next day, but that was too little, too late. My entire family has gotten their cars at Gabus for a long time, but none of us will ever go back there again. More
by deputydad23
Employees Worked With
I didn't bother to get the name of the person.
March 24, 2016
2016 Edge Trey Porter was excellent to work with. Buying process went very quickly. We are very happy with our Edge. This is the 4th vehicle we have purchased a Trey Porter was excellent to work with. Buying process went very quickly. We are very happy with our Edge. This is the 4th vehicle we have purchased at Charles Gabus Ford since 1991 and would not hesitate to return in the future. More
by FrankEdge
Employees Worked With
Trey Porter
March 16, 2016
Very Satisfied! All employees we dealt with were courteous, caring and competent. We did not feel pressured or hurried at any time, and were pleased from the moment All employees we dealt with were courteous, caring and competent. We did not feel pressured or hurried at any time, and were pleased from the moment we initiated contact with Todd Dishman via phone until we exited the dealership in our new Ford Edge. We've purchased four vehicles from Gabus and have been extremely satisfied with both the sales and the service personnel. More
by bob-and-nonna
March 11, 2016
Mustang # 4 this was the 4th mustang I have purchased from Gabus,over a 30 year stretch , still buying Mustangs,still buying from Gabus,nice to deal with somebody this was the 4th mustang I have purchased from Gabus,over a 30 year stretch , still buying Mustangs,still buying from Gabus,nice to deal with somebody who listens More
by riding-topdown
March 11, 2016
Great Experience! My experience was great with Steve! I was trying to buy a car in a short period of time from out of state and Steve worked hard to make sure that it w My experience was great with Steve! I was trying to buy a car in a short period of time from out of state and Steve worked hard to make sure that it was quick and easy for me! More
by Kristi8
Employees Worked With
March 06, 2016
Just a excellent buying experience! This was my second purchase from Charles Gabus and it couldn't have went been better. Saleman David Geyer was simply amazing, he went beyond to help m This was my second purchase from Charles Gabus and it couldn't have went been better. Saleman David Geyer was simply amazing, he went beyond to help me get into my new Ford Fusion. Needless to say I will back for my next vehicle when the time comes. More
by herky71
Employees Worked With
David Geyer
March 02, 2016
Enjoyable experience From start to finish, Ben and I had a great time looking for and driving cars to find the one that was the right for me. Still smiling. From start to finish, Ben and I had a great time looking for and driving cars to find the one that was the right for me. Still smiling. More
by Supergirl1965
Employees Worked With
February 24, 2016
Great salesmanship, respect for customer. The no pressure was a huge benefit for me. David Geyer and Dan in finance were both amazing. David understood my hesitancy, worked with me, answered The no pressure was a huge benefit for me. David Geyer and Dan in finance were both amazing. David understood my hesitancy, worked with me, answered all my questions, and got me over the hump. David and Dan were great answering my questions and helping understand the entire process. I definitely will recommend Gabus Ford and David Geyer. More
by tadpole52
Employees Worked With
David Geyer
February 24, 2016
No hassles! They got it in asap, and I didn't have to worry. They provided a loaner, and even cleaned our car to new condition when we picked it up. They got it in asap, and I didn't have to worry. They provided a loaner, and even cleaned our car to new condition when we picked it up. More
by WD0FIA
Employees Worked With
David Martin
February 21, 2016
Excellent service from start to end It's a pleasant surprise to be treated as an individual and not a sales opportunity. Excellent follow through and follow up second car purchase with It's a pleasant surprise to be treated as an individual and not a sales opportunity. Excellent follow through and follow up second car purchase with Jeff More
by Stella
Employees Worked With
