Charles Gabus Ford

GREAT EXPERIANCE This is my first purchase with Charles Gabus Ford and I am always nervous about buying a new car for some reason. I communicated with internet sales This is my first purchase with Charles Gabus Ford and I am always nervous about buying a new car for some reason. I communicated with internet sales person, Steve Sanders and he was VERY patient and answered all my questions (over and over). I ultimately ended up purchasing the Ford Escape and it was a very smooth transaction from beginning to end. I hope that future business with Charles Gabus Ford continues to be as good as this one was. Thank you Steve Sanders you really understand what customer service is all about!! More

Gabus car rental I was stopped on westbound 235 due to traffic, and was rear-ended recently. The day after my accident, I requested that my car be towed to Gabus, on a I was stopped on westbound 235 due to traffic, and was rear-ended recently. The day after my accident, I requested that my car be towed to Gabus, on advice from family since they own Kia. I found the man at the service desk to be helpful. Because my car was not in drivable condition, I needed a rental. I was directed to Nathan. I have never been in this situation before and have never rented a car, so had many questions. One of which was whether I could use my father's credit card to cover the up front cost until insurance would cover it. He immediately raised his voice and stated that "You can't just use someone else's credit card to drive away in one of our cars." So I gave him my own. When I inquired as to how the situation would be handled when the at-fault insurance kicked in to cover the cost of the rental, he proclaimed "You can't just walk into this place and say I want a car and I don't want to pay for it!" That was never my intention nor did I ever say those words, I simply had questions. He in turn began treating me as if I was a criminal and was trying to pull one over on him and get a car for free. He then stated that "When people come into this place after an accident being rude to me when I'm part of the solution that's not fair!" When I suggested that he was not very nice and had been confrontational since I walked in he began arguing like a child--no I'm not, you are, I'm not rude, you are! He said this multiple times throughout the exchange. I was still shaken up from the accident and was dumbfounded at his lack of customer service skills, not to mention human compassion. At this point I was so upset by his abuse that I began sobbing. Finally, he backed off and pretended to be nice, but the damage was done. He led me outside to the car, still sobbing, past all the other employees in the immediate area. I was horrified, humiliated, and IN TEARS AT THE FAULT OF A CUSTOMER SERVICE EMPLOYEE. If I had not had obligations that morning, and had more time, I would no doubt have gone somewhere else and had a better experience. I cannot believe that a person so confrontational and unsympathetic is allowed to have face to face contact with customers, some of which have just been through traumatic car accidents. There is clearly a problem present when an employee thinks he has the right to speak to ANYONE like that, let alone a CUSTOMER who will likely bring THOUSANDS of dollars in service, repairs, and cost of a rental to his place of employment by the time all is said and done. His behavior was disgusting and it is unacceptable. More

Disappointed I am disappointed at the quality of work from this dealer. There were 3 things that I needed fixed prior to buying my car, paint peel on side mirror, I am disappointed at the quality of work from this dealer. There were 3 things that I needed fixed prior to buying my car, paint peel on side mirror, plate inside the drivers door and brakes. Sure, it looked like these items were fixed, but within a couple of months my side mirror started peeling in the exact same spot that they were supposed to fix. They had assured me that they would repaint the whole mirror and not touch it up. The piece inside the drivers door gets caught on my foot every time I get in or out and now less than 15,000 miles later, I have to put new pads and rotors on my car. I hardly drive my car because i work out of my home, but yet I have these problems. I also purchased a warranty through them when i purchased my car. As long as i had my oil changes done there i would have coverage. Well, I had a problem with my emissions light coming on so I had them look at it (when I had my oil change done) and they said I didn't have a warranty. I thought they would be a reliable dealership. Disappointed. More

Great service I just bought a 2014 Ford Fiesta from Kelly at Gabus Ford. He and the other staff who assisted me were all extremely courteous and friendly--and very I just bought a 2014 Ford Fiesta from Kelly at Gabus Ford. He and the other staff who assisted me were all extremely courteous and friendly--and very knowledgeable. I'm very happy with my car and the additional services this dealership provided me. I would recommend them without reservation to friends and family. More

Great experience for first time car buyer! I just purchased my first car from Ken at Charles Gabus Ford and it was a great experience. Ken was informative and very helpful and I am super happy I just purchased my first car from Ken at Charles Gabus Ford and it was a great experience. Ken was informative and very helpful and I am super happy with my Ford Focus. Will definitely return for cars to come. More

Great experience Jeff was very knowledgeable and friendly. He didn't pressure us, and he is definitely good at what he does! I recommend anyone to this dealership! Jeff was very knowledgeable and friendly. He didn't pressure us, and he is definitely good at what he does! I recommend anyone to this dealership! More